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Surprise! When Volunteers
Do Things You Don’t Expect
Volunteer Issues Committee of
Literacy Action Network
Volunteer Management Conference 2012
How do I handle this?
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Discuss your experience with Volunteers
In small groups or pairs:Volunteers who are an excellent fit in your class or programVolunteers who have presented challenges
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Prevention is the Key
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First ImpressionsInformal Screening
First callBrief overview of programShare volunteer expectationsVolunteer motivations
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Formal ScreeningVolunteer ApplicationsInterviewBackground/Reference Checks
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OrientationPosition DescriptionsRights and ResponsibilitiesConduct AgreementConfidentiality AgreementSite tourCalendarCurriculum /Resources
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Ongoing Feedback
It’s a two way streetVolunteers need feedbackProgram needs feedback
from volunteers
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Exit InterviewsWhat can we learn from the experience?
What worked well?How can we improve?Will you come back or refer friends?
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Alternatives to Firing
o Meet with the volunteero Documentation of the situationo Going Forward
Coach by Example, CounselingRe-Assign or Re-VitalizeRefer or Retire
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Terminating a Volunteer– The Meeting!
PrivateQuick, direct and absoluteAnnounce, don’t argueDon’t counselFollow-up
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ScenariosSmall Group discussion
Caught Earlier?Coaching opportunity?Risk Management approachBest Solution?
Discussion with everyone
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Questions?
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VOLUNTEER ISSUES COMMITTEECo-chairsMaryJo Bayliss (Metro South): [email protected] Allison Runchey (MLC): [email protected]
Committee MembersTammi Bernard (Burnsville): [email protected] Jones (Metro North): [email protected] Rodriguez (St.Paul): [email protected] Thornbury [email protected](Franklin Learning Center, Minneapolis)
www.literacyactionnetwork.org
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Thank you!
Literacy Action NetworkVolunteer Issues Committee
Excerpts from Handling Problem Volunteers, By Steve McCurley and Sue Vineyard, Heritage Arts Publishing/VMSystems. Found in the Energize website library at: http://www.energizeinc.com/art.html.
Excerpts from: How to Fire a Volunteer and Live to Tell About It - Document Author: Steve McCurley)