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Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Netw ork Volunteer Management Conference 2012 How do I handle this?

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Prevention is the Key

TRANSCRIPT

Surprise! When Volunteers

Do Things You Don’t Expect

Volunteer Issues Committee of

Literacy Action Network

Volunteer Management Conference 2012

How do I handle this?

Page 2: Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012 How do

Discuss your experience with Volunteers

In small groups or pairs:Volunteers who are an excellent fit in your class or programVolunteers who have presented challenges

Page 3: Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012 How do

Prevention is the Key

Page 4: Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012 How do

First ImpressionsInformal Screening

First callBrief overview of programShare volunteer expectationsVolunteer motivations

Page 5: Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012 How do

Formal ScreeningVolunteer ApplicationsInterviewBackground/Reference Checks

Page 6: Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012 How do

OrientationPosition DescriptionsRights and ResponsibilitiesConduct AgreementConfidentiality AgreementSite tourCalendarCurriculum /Resources

Page 7: Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012 How do

Ongoing Feedback

It’s a two way streetVolunteers need feedbackProgram needs feedback

from volunteers

Page 8: Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012 How do

Exit InterviewsWhat can we learn from the experience?

What worked well?How can we improve?Will you come back or refer friends?

Page 9: Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012 How do

Alternatives to Firing

o Meet with the volunteero Documentation of the situationo Going Forward

Coach by Example, CounselingRe-Assign or Re-VitalizeRefer or Retire

Page 10: Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012 How do

Terminating a Volunteer– The Meeting!

PrivateQuick, direct and absoluteAnnounce, don’t argueDon’t counselFollow-up

Page 11: Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012 How do

ScenariosSmall Group discussion

Caught Earlier?Coaching opportunity?Risk Management approachBest Solution?

Discussion with everyone

Page 12: Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012 How do

Questions?

Page 13: Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012 How do

VOLUNTEER ISSUES COMMITTEECo-chairsMaryJo Bayliss (Metro South): [email protected] Allison Runchey (MLC): [email protected]

Committee MembersTammi Bernard (Burnsville): [email protected] Jones (Metro North): [email protected] Rodriguez (St.Paul): [email protected] Thornbury [email protected](Franklin Learning Center, Minneapolis)

www.literacyactionnetwork.org

http://www.literacyactionnetwork.org/

Page 14: Surprise! When Volunteers Do Things You Don’t Expect Volunteer Issues Committee of Literacy Action Network Volunteer Management Conference 2012 How do

Thank you!

Literacy Action NetworkVolunteer Issues Committee

Excerpts from Handling Problem Volunteers, By Steve McCurley and Sue Vineyard, Heritage Arts Publishing/VMSystems. Found in the Energize website library at: http://www.energizeinc.com/art.html.

Excerpts from: How to Fire a Volunteer and Live to Tell About It - Document Author: Steve McCurley)

http://www.energizeinc.com/store/1-171-Z-1

http://www.energizeinc.com/art.html

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