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social web e lmpresaDall’Enterprise 2.0 al Social Business
Stefano Mizzella
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http://www.slideshare.net/ekolsky/three-reasons-you-will-do-social-crm
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http://www.youtube.com/watch?v=3xHFfLTgjJI
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Social CRMuna filosofia e una strategia di business pensata per coinvolgere il cliente in una conversazione collaborativa al fine di generare vantaggio reciproco in un ambiente di fiducia e trasparenza
Paul Greenberg
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http://blog.getsatisfaction.com/2010/12/06/evolution-of-social-crm/
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Intranet 2.0Workshop / Metaplan
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