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Citizen Service Platform
SOCITM Conference11th October 2010Rich GwytherActing Head of Local and Regional [email protected] 909 346007802 881 654
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Agenda
The changing Public Sector landscape
What are customers changing to reduce costs?
How can Microsoft help you to save money?
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The Public Sector is changingICT Supplier Review
Changing Government RelationshipsGovernment Cloud
IT spend moratorium
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How to make things better without spending more money
The challenge posed by the Prime Minister
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Technology is Central to the policy agenda
CIO’s Office
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The Citizens are Revolting…
Image ©: BBC
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Agenda
The changing Public Sector landscape
What are customers changing to reduce costs?
How can Microsoft help you to save money?
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Cost Saving Initiatives
Outsource/Transform
Simplify
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Slough Council
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Havering & Newham Councils
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Wakefield Council
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Love Clean Streets (Lewisham)
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Tayside Fire and Rescue
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Agenda
The changing Public Sector landscape
What are customers changing to reduce costs?
How can Microsoft help you to save money?
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Microsoft Role in UK Economy
Microsoft has over 30,000 partners in the UK
For every £1 Microsoft revenue in 2009, the local partner ecosystem made £8.84.
Companies in the local ecosystem will drive nearly £6 billion of investment, most of it in the UK.
The Microsoft partner ecosystem: - employs over 500,000 people ,- accounts for 38% of IT employment- contributes 42% of IT-related taxes Microsoft Research Centre in Cambridge is a £50m investment and employs 140 world class researchers and several hundred other staff.
Source: IDC Economic Impact Stud 2009
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PSA09 Agreement SavingsPSA09 delivers:
• Price transparency• Same price for all regardless
of size• £112m cost savings for UK
Gov in 2009/10 on £304m• Software packages to suit
different roles – buy only what you need
• The ability to transfer and re-use licences
• Flexibility to stop paying for licensing not used
• Discounts for partner solutions
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It’s about outcomes delivered by
people & process enabled by
by the Microsoft Platform
capabilities which are delivered
The Citizen Service Platform
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Outcomes, Delivered by People, Supported by Technology
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Cloud Drives TransformationCREATES
OPPORTUNITIES&
RESPONSIBILITIES
DRIVES SERVER ADVANCES THAT DRIVE THE CLOUD
ENHANCES SOCIAL &
PROFESSIONAL INTERACTIONS
LEARNS AND HELPS YOU
LEARN, DECIDE & TAKE ACTION
WANTS SMARTERDEVICES
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Microsoft Cloud Services
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SummaryChallenges
Government Spending reviewCitizen expectation and engagement
Microsoft technology addresses these challengesStandardisationEfficient ProcurementCloud based Services
Outsource/Transform
Simplify
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Useful LinksMicrosoft UK Public Sector
www.microsoft.com/uk/lrg
Microsoft Citizen Service Platformwww.microsoft.com/csp
Microsoft Cloud www.microsoft.com/cloud
Outsource/Transform
Simplify
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Citizen Service Platform
Thank you
Rich GwytherActing Head of Local and Regional [email protected] 909 346007802 881 654
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Additional Slides
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Outsource/TransformSimplifyStandardise
Microsoft Proposal to drive cost savings Microsoft Proposal to drive cost savings & efficiency is based around the & efficiency is based around the following: following:
1. Standardise infrastructure
2. Use existing assets to drive out duplicate costs
1. Licensing Agreements2. Virtualise3. Core Services
1. Move to the cloud2. Modern Working
Environment
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Initiative Concept1 Cost Avoidance Use existing assets to drive out duplicate costs Deploy existing
EA S/W – SharePoint for EDRM, OCS for Voice, Live Meeting for T&E reduction
2 Standardised Desktop Standardisation across LG Estate - support, maint, reporting, power management
3 Small Apps, Case Management & CRM
Dynamics for Case Management, CRM and XRM (Small apps) Standard/Multi-tenanted environment – replacement for Access DBs
Outsource/TransformSimplify
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Standardise Outsource/Transform
Initiative Concept4 S/W Licensing &
Asset Management Smarter ways of buying & greater control. All-up agreements for smarter buying
5 Shared Services Re-use of existing and complementary MSFT S/W for Shared Services. Crown CAL.
6 Server Virtualisation Reduced power consumption, datacentre space. & TCO of Server estate.
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Standardise Simplify
Initiative Concept7 Cloud Mail & Collaboration – one email platform for all & SharePoint as a
‘Service’. Speed of deployment, management, flexibility etc
8 Cloud Extras Directory ServicesOpen Government Data InitiativeAzure & Application Platform
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Standardise 2 – Standardised Desktop
Key Microsoft Play for Gov. •Potential in-year savings of £354m•Based on 3m central Gov desktops:
• PC Management £4m• App Virtualisation up to £300m
(£30 per desktop potential saving)• Multiple images £50m
Savings in future years•PC management £478m 5 years•Five year savings of circa £1,428m
Next steps•Discussions with Cabinet Office are in place for Pan- Government Desktop•How can we expedite refresh strategy with assistance around Standardisation and components such as Win7•Engagement with SIs
A pre-defined, standardised Windows desktop across the whole of Government based on the work we have done with the US Federal Government Desktop Core Configuration. This approach will significantly reduce the cost (outsourcer & IT staff/resources) and complexity of managing multiple desktop configurations across Government.
Examples•US Air Force
• £39 reduction/desktop/year• Total £94m over 5 years• £10m power savings per year
•City of Miami • 3.5k employees. £81k per year
savings from deployment of Win7
• £29k energy cost saving in year 1
Outsource/ TransformSimplifyStandardise
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Standardise 2 – Standardised Desktop
Key Microsoft Play for Gov. •Potential in-year savings of £354m•Based on 3m central Gov desktops:
• PC Management £4m• App Virtualisation up to £300m
(£30 per desktop potential saving)• Multiple images £50m
Savings in future years•PC management £478m 5 years•Five year savings of circa £1,428m
Next steps•Discussions with Cabinet Office are in place for Pan- Government Desktop•How can we expedite refresh strategy with assistance around Standardisation and components such as Win7•Engagement with SIs
A pre-defined, standardised Windows desktop across the whole of Government based on the work we have done with the US Federal Government Desktop Core Configuration. This approach will significantly reduce the cost (outsourcer & IT staff/resources) and complexity of managing multiple desktop configurations across Government.
Examples•US Air Force
• £39 reduction/desktop/year• Total £94m over 5 years• £10m power savings per year
•City of Miami • 3.5k employees. £81k per year
savings from deployment of Win7
• £29k energy cost saving in year 1
Outsource/ TransformSimplifyStandardise
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