Respect in the Workplace
Sample
Corporate Training Materials
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TABLE OF CONTENTS
Preface .............................................................................................................................................. 3
What is Courseware? ................................................................................................................................ 3
How Do I Customize My Course? .............................................................................................................. 3
Materials Required ................................................................................................................................... 4
Maximizing Your Training Power .............................................................................................................. 5
Icebreakers ........................................................................................................................................ 7
Icebreaker: Friends Indeed ........................................................................................................................ 8
Instructor Guide Sample ..................................................................................................................... 9
Module Two: What is Respect? ........................................................................................................ 10
Defining Respect ..................................................................................................................................... 10
Self-Respect ............................................................................................................................................ 11
Owed Respect vs. Earned Respect .......................................................................................................... 12
Measuring Respect ................................................................................................................................. 14
Respect for the Workplace ...................................................................................................................... 15
Practical Illustration ................................................................................................................................ 16
Module Two: Review Questions .............................................................................................................. 17
Appendix ......................................................................................................................................... 20
Worksheet 1 ............................................................................................................................................ 21
Quick Reference Sheets .................................................................................................................... 23
Certificate of Completion ................................................................................................................. 26
PowerPoint Sample .......................................................................................................................... 28
Full Course Table of Contents ........................................................................................................... 34
Preface
What is Courseware?
Welcome to Corporate Training Materials, a completely new training
experience!
Our courseware packages offer you top-quality training materials that
are customizable, user-friendly, educational, and fun. We provide your
materials, materials for the student, PowerPoint slides, and a take-
home reference sheet for the student. You simply need to prepare and
train!
Best of all, our courseware packages are created in Microsoft Office and can be opened using any
version of Word and PowerPoint. (Most other word processing and presentation programs support
these formats, too.) This means that you can customize the content, add your logo, change the color
scheme, and easily print and e-mail training materials.
How Do I Customize My Course?
Customizing your course is easy. To edit text, just click and type as you would with any document. This is
particularly convenient if you want to add customized statistics for your region, special examples for
your participants’ industry, or additional information. You can, of course, also use all of your word
processor’s other features, including text formatting and editing tools (such as cutting and pasting).
To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the
Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire
table” and press OK.
(You will also want to perform this step if you add modules or move them around.)
If you want to change the way text looks, you can format any piece of text any way you want. However,
to make it easy, we have used styles so that you can update all the text at once.
If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.
In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will
then produce the Modify Style options window where you can set your preferred style options.
For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would
do:
Now, we can change our formatting and it will apply to all the headings in the document.
For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by
Corporate Training Materials.
Materials Required
All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard
or chalkboard instead.)
We recommend that each participant have a copy of the Training Manual, and that you review each
module before training to ensure you have any special materials required. Worksheets are included
within the Appendix of the Instructor Guide and the participant’s Training Manual, and can be
reproduced and used where indicated. If you would like to save paper, these worksheets are easily
transferrable to a flip chart paper format, instead of having individual worksheets.
We recommend these additional materials for all workshops:
• Laptop with projector, for PowerPoint slides
• Quick Reference Sheets for students to take home
• Timer or watch (separate from your laptop)
• Masking tape
• Blank paper
Maximizing Your Training Power
We have just one more thing for you before you get started. Our company is built for trainers, by
trainers, so we thought we would share some of our tips with you, to help you create an engaging,
unforgettable experience for your participants.
• Make it customized. By tailoring each course to your participants, you will find that your results
will increase a thousand-fold.
o Use examples, case studies, and stories that are relevant to the group.
o Identify whether your participants are strangers or whether they work together. Tailor
your approach appropriately.
o Different people learn in different ways, so use different types of activities to balance it
all out. (For example, some people learn by reading, while others learn by talking about
it, while still others need a hands-on approach. For more information, we suggest
Experiential Learning by David Kolb.)
• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk
for hours at a time. Make use of the tips in this book and your own experience to keep your
participants engaged. Mix up the activities to include individual work, small group work, large
group discussions, and mini-lectures.
• Make it relevant. Participants are much more receptive to learning if they understand why they
are learning it and how they can apply it in their daily lives. Most importantly, they want to
know how it will benefit them and make their lives easier. Take every opportunity to tie what
you are teaching back to real life.
• Keep an open mind. Many trainers find that they learn something each time they teach a
workshop. If you go into a training session with that attitude, you will find that there can be an
amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,
and make the most of it in your workshops.
And now, time for the training!
Icebreakers
Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an
Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the
participants. If the participants are new to each other, an icebreaker is a great way to introduce
everyone to each other. If the participants all know each other it can still help loosen up the
room and begin the training session on positive note. Below you will see one of the icebreakers
that can be utilized from the Icebreakers folder.
Icebreaker: Friends Indeed
Purpose
Have the participants moving around and help to make introductions to each other.
Materials Required
• Name card for each person
• Markers
Preparation
Have participants fill out their name card. Then, ask participants to stand in a circle, shoulder to
shoulder. They should place their name card at their feet. Then they can take a step back. You
as the facilitator should take the place in the center of the circle.
Activity
Explain that there is one less place than people in the group, as you are in the middle and will
be participating. You will call out a statement that applies to you, and anyone to whom that
statement applies must find another place in the circle.
Examples:
• Friends who have cats at home
• Friends who are wearing blue
• Friends who don’t like ice cream
The odd person out must stand in the center and make a statement.
The rules:
• You cannot move immediately to your left or right, or back to your place.
• Let’s be adults: no kicking, punching, body-checking, etc.
Play a few rounds until everyone has had a chance to move around.
Instructor Guide Sample
On the following pages is a sample module from our Instructor Guide. It provides the instructor
with a copy of the material and a Lesson Plans box.
The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to
assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to
complete the lesson, any materials that are needed for the lesson, recommended activities, and
additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.
Module Two: What is Respect?
Everyday respect plays a meaningful part of our lives, and can arise in many
forms. Respect is the way we show appreciation to the valuable qualities of
others, and we are all worthy of this appreciation. People tend to respect those
with authority; however, respect for other individuals is not limited to those
who appear to have more power than we do. Without respect in our lives, there
would be a great deal of conflict. Hence, it is crucial to incorporate respectful
behaviors into the workplace.
Respect comes in various forms, including respect for others, self-respect, respect for nature, and
respect for laws. Every form of respect is a valuable contribution to success and happiness; thus, it is
important not to lack courteous gestures to those around us.
Defining Respect
The word respect can be defined in many ways. This concept is based on
individual interpretation; what one person sees as respectful may be
disrespectful to someone else. Our ideas of respect are based on our
backgrounds and preferences, and the basic social guidelines in which we learn
at a young age.
The word respect comes from the Latin word ‘respectus’, meaning to regard, consider, or to look back.
Respect is all about observation and acknowledgement. It is essential that to show respect to another
individual, we must pay attention to their beliefs, along with accepting and valuing these beliefs. It is
about thinking and acting in a positive attitude that shows care, consideration, or concern for others, as
well as oneself. Respect is important in allowing us to feel safe and voice our thoughts and opinions.
• There are many simple ways to show respect for others each day:
• Offering help
• Being on time
Accountability separates the wishers in life from the
action-takers that care enough about their future to
account for their daily actions
John Di Lemme
Respect for ourselves guides our morals,
respect for others guides our manners
Laurence Sterne
• Taking responsibility
• Listening to learn
• Saying please and thank you
• Respecting personal space
Estimated Time 15 minutes
Topic Objective To define and understand what is meant by the term respect.
Topic Summary The understanding of respect is based on individual interpretation. Respect
can be shown in countless ways.
Materials Required Flipchart and markers
Planning Checklist Keep the previous list of ways to show respect close by for this first activity.
Recommended Activity
Ask participants to review the list of ways to show respect. Then, list five
other ways that they show respect for others each day.
Have the participants share and discuss their responses.
Stories to Share Share any personal, relevant stories. These may include stories of showing
respect, or receiving respect.
Delivery Tips Encourage everyone to participate. This may be done in small groups, or as
a large group discussion.
Review Questions What does the term respect mean?
How do we learn respect?
Self-Respect
While we often recognize the importance of respecting others, it is equally as
important to have respect for ourselves. Self-respect encompasses intrinsic worth,
or simply put, pride and confidence in oneself. You can learn to practice self-respect
by challenging yourself in ways that include standing up for yourself, and
understanding that not everyone will have respect for you, but continuing to have
respect for others. Self-respect includes distancing yourself from negativity, in order to create a positive
mindset that will contribute to the success of your work.
Respect for others and self-respect go hand-in-hand. By respecting yourself, you are building your own
character. The character that you are building full of self-love and motivation is essential before you can
learn to respect others, and have others respect you.
Estimated Time 20 minutes
Topic Objective To understand what is meant by the term self-respect.
Topic Summary Determining what self-respect is, the importance of self-respect, and ways
to practice self-respect.
Materials Required Flipchart and markers
Worksheet 1: Self Respect- Creating a Positive “Me”
Planning Checklist Provide enough worksheet printouts for all participants.
Recommended Activity
Have participants complete Worksheet 1: Self Respect- Creating a Positive
“Me”.
Allow time for participants to share responses from their worksheet.
Stories to Share Share any personal, relevant stories.
Delivery Tips
Participants do not have to share their responses if they are not
comfortable doing so. Acknowledging strengths and weaknesses may be
personal.
Review Questions What are some ways to practice self-respect?
What is the relation between respect for others and self-respect?
Owed Respect vs. Earned Respect
Respect can be broken down into two main concepts: owed respect and earned respect. A balance
between the two of these concepts helps in the contribution of success, and establishing good
relationships among the team.
Owed respect is respect that should be given to each individual member in
the workplace. With owed respect, all members are able to feel valued each
day, which leads to great benefits to the business. We owe respect to one
another, to ensure everyone feels included in the conversation of the team.
Owed respect is not just confined to members who are higher up in the
organization, but to each individual, as we all possess our own strengths.
In contrast to owed respect, earned respect is the recognition of high performance, or considerable
strengths. Earned respect often deals with status, including rewards and promotions. Not every
employee will have earned respect, only those who are dedicated and display qualities of a high
performing employee.
In order to create a balance between these two concepts of respect, it is first critical to understand the
difference between the two concepts. With understanding and recognition of our behaviors associated
with these two concepts, we can work to enforce a positive workplace that motivates employees by
rewarding those of greater strengths and talents, while continuing to show respect to every member in
the workplace at the same time.
Estimated Time 20 minutes
Topic Objective To compare and define the terms owed respect and earned respect.
Topic Summary
Owed Respect is given to each member in the workplace.
Earned Respect is given to those who exhibit high performances, or
considerable strengths.
A balance between these two forms of respect helps to create a positive,
safe work environment.
Materials Required None
Planning Checklist None
Recommended Activity Discuss the terms owed respect and earned respect.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate. This activity can be done in small
groups, or as a large group discussion.
Review Questions What is the difference between owed respect and earned respect?
Why is it important for a workplace to incorporate both owed and earned
respect?
Measuring Respect
Since respect is based on individual interpretation, is it possible to measure respect?
Our ideas of respect are established from our backgrounds and culture; thus, we all
have different concepts of what is respectful, and of what is disrespectful. In order to
ensure that you are remaining respectful, start with a basic consideration of the
other person’s feelings. If you are polite and conscious of their feelings and values,
you will remain within respectful boundaries, avoiding harm or discrimination. If we
wish to measure respect, we must ask others what respectful behavior means to
them.
Estimated Time 10 minutes
Topic Objective To understand that the concept of respect is not fixed; it is different for
everyone.
Topic Summary Understanding how individuals share different values and beliefs, where
respect comes from, and the importance of what respect means to others.
Materials Required None
Planning Checklist None
Recommended Activity
Have participants break into smalls groups and discuss what respect means
to them.
Discuss as a large group whether your ideas of respect were similar or
different from the other participants in your group.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions Do you feel as though your personal background has influenced your ideas
of respect? How so?
Respect for the Workplace
Showing respect for your workplace is just as important as showing respect to
other employees in the workplace. Respecting your workplace is all about
professionalism, or rather how you properly conduct yourself in your
profession. Acting professionally will guide you in creating a long, successful
career. There are many rules and regulations that must be followed in the
workplace, and it is your responsibility to abide by these protocols.
There are many ways to show respect for your workplace and organization. These include:
• Taking responsibility and initiative for your work. You are responsible for arriving on time, performing to the best of your abilities while helping others on your team, and staying at work for your scheduled amount of time.
• Dressing appropriately. Always follow the dress code that is established in your work setting, and for your type of position. Ensure your clothes are clean, neat and comfortable so that you are still able to perform adequately.
• Remaining in good health and cleanliness. Some jobs are very demanding or tiring on the body. It is important to have a well-balanced diet, exercise, and adequate sleep, in order to perform well on a day-to-day basis.
• Understanding and following regulations on scents/allergies, and tobacco use. There many health conditions that exist in which products such as these are especially harmful. Respect these regulations, as they are there for a reason.
• Maintaining confidentiality. Certain information is confidential in the workplace, and should not be included in casual conversations outside of this setting. Be attentive of the conversation, and keep personal work information inside the work environment.
• Embracing a positive attitude. Your attitude has a big effect on your overall professionalism. Take pride in your work, and show pride for your workplace.
Estimated Time 10 minutes
Topic Objective To determine the importance of showing respect for the workplace.
Topic Summary Understanding how showing respect for your workplace and organization
contributes to your professionalism.
Materials Required Flipchart and markers
Planning Checklist Keep the previous list of ways to show respect for your workplace close by
for this activity.
Recommended Activity
Break in to small groups and discuss the list of ways to show respect for
your workplace and organization. Then, list five other ways that are not
included on the previous list.
Have the participants share and discuss their responses as a large group.
Stories to Share Share any personal, relevant stories.
Delivery Tips Encourage everyone to participate.
Review Questions
Why is it important to show respect for your workplace?
Do you feel as though every workplace is deserving of respect? Why, or why
not?
Practical Illustration
Jamal works at the local bank, as an IT Personnel. His fellow employees and management
team are always admiring Jamal for his hard work. They see Jamal as the model employee.
He arrives to work on time each day well dressed, and ensures personal cleanliness. While
he is at work, he takes initiative and responsibility for his work, and is always willing to help
others. Jamal is consistently showing respect and recognition to those around him, in which
his behaviors have earned him a high level of respect from his team.
Module Two: Review Questions
1. What is respect?
a) Being opinionated, and ensuring that our own values are the correct ones
b) The way we show appreciation to the valuable qualities of others
c) Judging someone by their values, attitudes and behaviors
d) Something that will cause a loss of productivity and increased stress in the workplace
Our background and personal preferences help us to form a definition of respect. It is
important to show appreciation to the valuable qualities of others.
2. Which of the following is a form of respect?
a) Self-respect
b) Respect for nature
c) Respect for others
d) All of the above
There are many forms of respect. These are all examples of forms of respect.
3. What does every form of respect help create?
a) Happiness
b) Success
c) Self-deprecation
d) Both A and B
Respect helps contribute to both happiness and success, along with many other great things and
benefits for the workplace.
4. What is the concept of respect based on?
a) Individual interpretation
b) Mutual interpretation
c) Whatever the employer wishes it to be based on
d) None of the above
This concept is based on individual interpretation; what one person sees as respectful may be
disrespectful to someone else.
5. What does the Latin word ‘respectus’ mean?
a) To disregard, or look away
b) To look back, regard, or consider
c) To dishonor
d) To rearrange, or resign
The Latin word respectus means to look back, regard or consider. Respect is about observation
and acknowledgement.
6. How can we show respect each day?
a) Offering help
b) Listening to learn
c) Being on time
d) All of the above
These are all simple ways in which we can show respect each day.
7. What does self-respect include?
a) Intrinsic worth, or pride and confidence in oneself
b) Avoiding difficult challenges in fear of becoming defeated
c) Drawing yourself towards negativity
d) All of the above
Self-respect encompasses intrinsic worth, or simply put, pride and confidence in oneself.
8. What is the difference between owed respect and earned respect?
a) They have the same meaning
b) Owed respect is respect that should be given to every member in the workplace, earned
respect is given to those who are dedicated and display qualities of a high performing
employee
c) Owed respect is given to those who are dedicated and display qualities of a high
performing employee, earned respect is respect that should be given to every member
in the workplace
d) None of the above
B is the correct option.
9. What is required if we wish to measure respect?
a) We must inquire with others what respectful behavior means to them. Respect is based
on individual interpretation, so it will be different for each individual
b) Respectful behaviors are the same for each individual. In order to measure respect, we
must simply look at these behaviors only
c) It is not important to distinguish between respectful and disrespectful behaviors
because they are different for everyone
d) All of the above
If we wish to measure respect, we must inquire with others what respectful behavior means
to those around us.
10. What are some ways in which we can show respect for the workplace?
a) Dressing appropriately
b) Maintaining confidentiality
c) Remaining in good health and cleanliness
d) All of the above
These are all important ways in which we can show respect and professionalism for the
workplace.
Appendix
During the facilitation of a lesson, Worksheets may be utilized to help present the material. If a
lesson calls for a Worksheet it will be listed in the Lesson Plan box under Materials Required.
The trainer can then utilize the Appendix of either the Instructor Guide or the participant’s
Training Manual for the corresponding material and then provide it to the participants.
Below you will see the Worksheets that are utilized during the training of the above lesson.
Worksheet 1
Self-Respect- Creating a Positive “Me”
1. What are my strengths?
2. What are 2 things that I have done recently that I am very proud of?
3. What are my weaknesses?
4. What are some ways I can improve my weaknesses?
____________________________________________________
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Quick Reference Sheets
Below is an example of our Quick Reference Sheets. They are used to provide the participants
with a quick way to reference the material after the course has been completed. They can be
customized by the trainer to provide the material deemed the most important. They are a way
the participants can look back and reference the material at a later date.
They are also very useful as a take-away from the workshop when branded. When a participant
leaves with a Quick Reference Sheet it provides a great way to promote future business.
Certificate of Completion
Every course comes with a Certificate of Completion where the participants can be recognized
for completing the course. It provides a record of their attendance and to be recognized for
their participation in the workshop.
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PowerPoint Sample
Below you will find the PowerPoint sample. The slides are based on, and created from, the Instructor Guide.
PowerPoint slides are a great tool to use during the facilitation of the material; they help to focus on the
important points of information presented during the training.
Full Course Table of Contents
Preface ..............................................................................................................................................6
What is Courseware? ................................................................................................................................ 6
How Do I Customize My Course? .............................................................................................................. 6
Materials Required ................................................................................................................................... 8
Maximizing Your Training Power .............................................................................................................. 8
Module One: Getting Started ........................................................................................................... 10
Housekeeping Items ................................................................................................................................ 10
The Parking Lot ....................................................................................................................................... 11
Workshop Objectives .............................................................................................................................. 11
Pre-Assignment ....................................................................................................................................... 12
Pre-Test ................................................................................................................................................... 13
Pre-Test Answers .................................................................................................................................... 17
Action Plans and Evaluation Forms ........................................................................................................ 22
Action Plan .............................................................................................................................................. 23
Evaluation Form ...................................................................................................................................... 24
Module Two: What is Respect? ........................................................................................................ 25
Defining Respect ..................................................................................................................................... 25
Self-Respect............................................................................................................................................. 26
Owed Respect vs. Earned Respect .......................................................................................................... 27
Measuring Respect ................................................................................................................................. 29
Respect for the Workplace ...................................................................................................................... 30
Practical Illustration ................................................................................................................................ 31
Module Two: Review Questions .............................................................................................................. 32
Module Three: The Respectful Employee .......................................................................................... 35
Common Characteristics ......................................................................................................................... 35
The Importance of Mutual Respect ........................................................................................................ 37
Earning Respect ...................................................................................................................................... 38
Enhancing Professionalism ..................................................................................................................... 40
Being Liked vs. Being Respected ............................................................................................................. 41
Practical Illustration ................................................................................................................................ 42
Module Three: Review Questions ........................................................................................................... 43
Module Four: Disrespectful Behavior ................................................................................................ 46
Why These Behaviors Arise ..................................................................................................................... 46
Discrimination ......................................................................................................................................... 47
Bullying ................................................................................................................................................... 49
Harassment ............................................................................................................................................. 50
What is Not Harassment? ....................................................................................................................... 51
Practical Illustration ................................................................................................................................ 52
Module Four: Review Questions ............................................................................................................. 53
Module Five: Managing Emotions ..................................................................................................... 56
Meaning of Emotions .............................................................................................................................. 56
Negative Emotions at Work .................................................................................................................... 57
Choosing Your Reactions ........................................................................................................................ 58
Absorbing Other People’s Emotions ....................................................................................................... 59
The Positive Outcome ............................................................................................................................. 61
Practical Illustration ................................................................................................................................ 62
Module Five: Review Questions .............................................................................................................. 63
Module Six: Respectful Communication Approaches ......................................................................... 66
Self-Awareness ........................................................................................................................................ 66
Active Listening ....................................................................................................................................... 67
Nonverbal Communication ..................................................................................................................... 69
Verbal Communication ........................................................................................................................... 71
Constructive Disagreement..................................................................................................................... 72
Practical Illustration ................................................................................................................................ 73
Module Six: Review Questions ................................................................................................................ 74
Module Seven: The Inclusive Mindset ............................................................................................... 77
The Inclusive Leader ................................................................................................................................ 77
Diversity vs. Inclusion .............................................................................................................................. 79
Types of Workplace Diversity .................................................................................................................. 80
Creating an Inclusive Workplace ............................................................................................................ 81
The Power of Words ............................................................................................................................... 83
Practical Illustration ................................................................................................................................ 84
Module Seven: Review Questions ........................................................................................................... 85
Module Eight: Employee Recognition ............................................................................................... 88
Recognition and Respect ........................................................................................................................ 88
The Halo Effect ........................................................................................................................................ 89
Giving Recognition .................................................................................................................................. 90
The Communication Component ............................................................................................................ 91
Improving Employee Recognition ........................................................................................................... 92
Practical Illustration ................................................................................................................................ 94
Module Eight: Review Questions ............................................................................................................ 95
Module Nine: The R’s of Respect ...................................................................................................... 98
Recognition ............................................................................................................................................. 98
Responding ........................................................................................................................................... 100
Reporting .............................................................................................................................................. 101
Roles and Responsibilities ..................................................................................................................... 102
Rising Above.......................................................................................................................................... 103
Practical Illustration .............................................................................................................................. 104
Module Nine: Review Questions ........................................................................................................... 105
Module Ten: Building a Respectful Workplace ................................................................................ 108
It Starts with You .................................................................................................................................. 108
Team Contribution ................................................................................................................................ 109
Respecting Space and Boundaries ........................................................................................................ 110
Workplace Ethics .................................................................................................................................. 111
Policies on Respect ................................................................................................................................ 112
Practical Illustration .............................................................................................................................. 113
Module Ten: Review Questions............................................................................................................. 114
Module Eleven: Benefits to the Business ........................................................................................ 117
Productivity and Knowledge ................................................................................................................. 117
Employee Engagement ......................................................................................................................... 118
Job Satisfaction ..................................................................................................................................... 119
Stress Reduction .................................................................................................................................... 120
The Welcoming Environment ................................................................................................................ 121
Practical Illustration .............................................................................................................................. 122
Module Eleven: Review Questions ........................................................................................................ 123
Module Twelve: Wrapping Up ........................................................................................................ 126
Words from the Wise ............................................................................................................................ 126
Review of Parking Lot ........................................................................................................................... 126
Lessons Learned .................................................................................................................................... 127
Completion of Action Plans and Evaluations ........................................................................................ 127
Appendix ....................................................................................................................................... 128
Worksheet 1 .......................................................................................................................................... 128
Worksheet 2 .......................................................................................................................................... 129
Worksheet 3 .......................................................................................................................................... 130
Worksheet 4 .......................................................................................................................................... 131
Worksheet 5 .......................................................................................................................................... 132
Worksheet 6 .......................................................................................................................................... 133
Worksheet 7 .......................................................................................................................................... 134
Worksheet 8 .......................................................................................................................................... 135
Post-Test ............................................................................................................................................... 136
Post-Test Answers ................................................................................................................................. 140
Recommended Reading List .................................................................................................................. 144