Resan mot Vintergatan
och vidare ut i organisationen
Dataföreningen 19 nov 2015Annika Klyver [email protected] Daniel Lundgren [email protected]
Ändra,testa,ändra,testa,ändra,testa
Testa, ändra,testa,ändra,testa,ändra,Ändra,testa,ändra,testa,ändra,tesTesta,
ändra,testa,ändra,testa,ändra,Ändra,testa,ändra,testa,ändra,testa,Testa,
ändra,testa,ändra,testa,ändra,Ändra,testa,ändra,testa,ändra,testaTesta,
ändra,testa,ändra,testa,ändraÄndra,testa,ändra,testa,ändra,testaTesta,
ändra,testa,ändra,testa,ändraÄndra,testa,ändra,testa,ändra,tesTesta,
Ändra,testa,ändra,testa,ändra,testa
Testa, ändra,testa,ändra,testa,ändra,Ändra,testa,ändra,testa,ändra,tesTesta,
ändra,testa,ändra,testa,ändra,Ändra,testa,ändra,testa,ändra,testa,Testa,än
dra,testa,ändra,testa,ändra,Ändra,testa,ändra,testa,ändra,testaTesta,ändra
,testa,ändra,testa,ändraÄndra,testa,ändra,testa,ändra,testaTesta,ändra,test
a,ändra,testa,ändraÄndra,testa,ändra,testa,ändra,tesTesta,ändra,testa,ändr
a,testa,ändra,Ändra,testa,ändra,testa,ändra,testaTesta,ändra,testa,ändra,te
sta,ändra,Ändra,testa,ändra,testa,ändra,testaTesta,ändra,testa,ändra,testa,
ändra,Ändra,testa,ändra,testa,ändra,testaTesta,ändra,testa,ändra,testa,änd
ra,Ändra,testa,ändra,testa,ändra,testaTesta,ändra,testa,ändra,testa,ändra,
Ändra,testa,ändra,testa,ändra,tesTesta,
ändra,testa,ändra,testa,ändra,Ändra,testa,ändra,testa,ändra,testa,Testa,
ändra,testa,ändra,testa,ändra,Ändra,testa,ändra,testa,ändra,testaTesta,änd
ra,testa,ändra,testa,ändraÄndra,testa,ändra,testa,ändra,testaTesta,ändra,t
esta,ändra,testa,ändraÄndra,testa,ändra,testa,ändra,tesTesta,ändra,testa,ä
ndra,testa,ändra,Ändra,testa,ändra,testa,ändra,testaTesta,ändra,testa,ändr
a,testa,ändra,Ändra,testa,ändra,testa,ändra,testaTesta,ändra,testa,ändra,te
sta,ändra,Ändra,testa,ändra,testa,ändra,testaTesta,ändra,testa,ändra,testa,
ändra,Ändra,testa,ändra,testa,ändra,testa
APC
APC
APC
APC
Period Events-newPeriod
Resort Events-newResort-choosenResort
Destination Events- newDestination
TPG
PIM
Travelling Products Events-newTPC
APC
APC
APC
APC
Period Events-newPeriod
Resort Events-newResort-choosenResort
Destination Events- newDestination
TPG
PIM
Travelling Products Events-newTPC
Event Produ ct Management
Campaing M anagement
Staffi ng and H R
Con trol ling a nd invoic ing
Fl igh t Seat/Bed Optimization
In ventory Optimiz ation
Price Ca lculation
Cost Calula tion
Productif ying
Sourcin g
Destination Configuration Product- set
Resort Product Configuration- set
TPG
Facit
Overseasstaffing
IlogXRS
OI
CMS/PIM
DestLog
CSQ
OLE
POC
InvoiceControl
STDK
Period- set
Contract- Draft- Pricing draft- Secured- Signed- Cancelled
Talent Link
Intuition
Accommondation Product Configuration- Productify- Fill- Sell- Inactive
Room Type - In progress- Productified- Signed
Room Facility Ex: Balcony, Family room
GSC MCS
Accommondation Product Configuration Cost Calculaton
- Initiated- Done - Approved
Priced Room Per Price Period
- ???
Product Room Group- ???
Inventory Room - Availible- Reserved
CRS
Dynamic Offer - ??
Reservation- ??
Inventory Flight Seat - Availible- Reserved
Inventory Event Seat - Availible- Reserved
LIME
IBM Campaign
”Web System”
Customer- ??
Campaign- ??
Accommondation Product Configuration- Draft
Target Capacity - Acc- Fligth seats- Event seats
Cyrus
DW
GCS Adapter
Basic Room Price - ???
APC Merger
APC – Priced Room Type in Product Room Group / Price Period
APC – Supply – Period Capacity/Room Type in
Product Room Group
APC – Supply with Contract Reference
Contract Information
APC – Supply with Contract Information
APC – Cost Calcule
APC – Cost Calcule
APC – Cost Calcule
Supplier Room Type - In Progress- Active
Contract Information
Contract Information
Bed optimization”Inventory”
Capacity beds vs flight seats
Matchning stay periods/flights
Mimmi
Contract Information????
??
??
Bu dgeting
???
Event Product Information
Event Product Information
OLE Adapter
Contract Reference
Destination Suppor t
Excursion Product Management
Web Book ing
Excursion Booking Mana gement
Yield Management
Excursion Product Management
Campaing Management
Staffing and HR
Controll ing a nd invoicing
Flig ht Seat/Bed Optimization
Inventory Optimizati on
Price Calculation Cost Cal ulation
Productifying Accomondation Product
Accomondation Sourcing
Destination Configuration Product- set
Resort Product Configuration- set
TPG
Facit
Overseasstaffing
Ilog
Atlas
OI
Product Content Management
CMS/PIM/ENOK
DestLog
CatMaker
OLE
POC
InvoiceControl
STDK
Period- set
Contract- Draft- Pricing draft- Secured- Signed- Cancelled
Talent Link
Intuition
Accommondation Product Configuration- Productify- Fill- Sell- Inactive
Room Type - In progress- Productified- Signed
Room Facility Ex: Balcony, Family room
GSC MCS
Accommondation Product Configuration Cost Calculaton
- Initiated- Done - Approved
Priced Room Per Price Period
- ???
Product Room Group- ???
Inventory Room - Availible- Reserved
Dynamic Offer - ??
Reservation- ??
Inventory Flight Seat - Availible- Reserved
Inventory Event Seat - Availible- Reserved
Cust omer Ma nag ement
LIMEIBM Campaign
Commerce
Customer- ??
Campaign- ??
Accommondation Product Configuration- Draft
Target Capacity - Acc- Fligth seats- Event seats
Cyrus
DW
GCS Adap ter
Basic Room Price - ???
APC Merger
APC – Priced Room Type in Product Room
Group / Price Period
APC – Supply – Period Capacity/
Room Type in Product Room Group
APC – Supply with Contract Reference
Contract Referens
Contract Information
APC – Supply with Contract Information
APC – Cost Calcule
APC – Cost Calcule
APC – Cost Calcule
Supplier Room Type - In Progress- Active
Contract Information
Contract Information
Bed optimization”Inventory”
Capacity beds vs flight seats
Matchning stay periods/flights
Mimmi
Contract Information
????
??
??
Budgeting
???
Event Product
Information
Event Product Information
OL E Adapter
Room Facility List
APC – Priced Room Type in Product Room Group
/ Price Period
2013-05-07TUI Period PA 7Annika Klyver
XRSROSE
??
??
Reservation Management
CRS
Excursion Sellable Products with
Prices (???)
Reservations and Customers
Reservations
Excursions Bookings
Amend Booking
(If < 30 days to Departure)
Amend Booking(If > 30 days to Departure)
Reservations
F2DB
Reservations and Customers
Flight Sourcing
???
Flight Seat – Priced Flight Seat
Group / Price Date
PAX PortBooking Details
Booking Details
RUFI
Adobe InDesign
EMaps
CSQ
EpiServer
????
2013 – from the IT-perspective ”bottom up”
ProjectsSystem
The overall value flow
System Integration
The pace, the heart beat
Current situation
APC
APC
APC
APC
Peri od Events-newPeriod
Resort Events-newResort-choosenResort
Destination Events- newDestination
TPG
PIM
Tr avelling Products Ev ents-newTPC
So u rcin g
AP C
Destination Configur ation Pr oduct- set
Resort P rodu ct Con figurati on- set
EP C
Sta ff
Tra nsferCo ntracting
TP GFaci t
F2 DB Talen t Link
In tuition
Ov ersea sstaffi ng
ROSE
Co ntrac t DBUnspe c Acc om C ontrac t
GS C MCS
CRS
Ilog
XR S
OICMS/ PIM
Mimmi
Co n tra ct
De stLog CSQOLE
POC
In vo iceCo ntro l
New Tr ansf er Cont ra ct
New Acco mm ondation Con tr act
New Acco mm ondation Cont r act
Accomm ondation Contr act
STDK
DW
Per i od- se t
Accom m o ndatio n C ont r act Eve ntTr ansf er C ont r act Even t
Fl ight Cont r act Event Event Cont r act Ev ent
Accom m ond ation Pr o duct Co nfigu r ation Event s
Per io d Eve nt s
Accom m ond ation Pr o duct C onfigu r ation Even ts
Resor t Event s
Des tinatio n Eve nt s
New Flig ht Cont ract
Event Product Management
Campaing Management
Staffing and HR
Controlling and invoicing
Flight Seat /Bed Optimization
Inventory Optimization
Price Calculation
Cost Calulation
Productifying
Sourcing
Destin ation Configu rati on Pr oduct- set
Resort Pr oduct Co nfigur atio n- set
TPG
Fac it
Overseasstaffing
Ilo gXRS
OI
CM S/ PI M
De stLog
CSQ
OLE
PO C
Invo iceCon trol
STD K
Per iod- set
Cont r act- Dr aft- Pr icing dr aft- Secured- Signed- Cancelled
Talent Link
Intui tion
A ccom mond ation P rodu ct Confi gurati on- Produ cti fy- Fill- Sell- Inacti ve
Roo m Type - In pro gress- Prod uctified- Signed
Room Facilit y Ex: Balcony, Family room
GSC MC S
Accomm ondati on P rodu ct Confi gurati on Co st Calcu laton
- Initiat ed- Done - Appr oved
Pr iced Room Per Pr ice Peri od
- ???
Pro duct Ro om Gro up- ???
Invent ory R oom - Availible- Reserved
CR S
Dyn amic Off er - ??
Rese rvati on- ??
Invent ory Flight Seat - Availible
- Reserved
Invent ory Event Seat - Availible
- Reserved
LIM E
IBM Campaig n
”Web System”
Custom er- ??
Camp aign- ??
Accomm ondati on Pr oduct Configu rati on- Dr aft
Tar ge t Capacit y - Acc- Fligt h seats- Event seats
Cy rus
DW
GC S Ada p ter
Basic R oom P rice - ???
APC M erger
APC – Priced Room Ty pe in Produ ct Room Group / Price Peri od
APC – Supply – Period Capa cit y/Room Type in
Product Room Group
APC – Supp ly with Co ntract Reference
Contra ct Informa tion
A PC – Supply w ith Contra ct I nform ation
APC – Cost Ca lcule
APC – Cos t Ca lcule
A PC – Cost Ca l cule
Supplier Room Type - In Pro gress- Active
Contr act In forma tio n
Con tra ct Informa ti on
Bed opti mization”Inventory ”
Ca paci ty beds vs fligh t seats
Match ni ng stay period s/flig hts
Mimm i
Co ntract In formatio n??? ?
? ?
??
Budgeting
?? ?
Event P roduct In formation
Event P roduct Informa tion
OL E Ada p te r
Contract Reference
De stina tio n Su pp o rt
Ex curs io n Pro d uct M ana ge men t
Web B oo king
Exc ursion Bo okin g Ma nag em en t
Yield Ma na gem en t
Exc urs io n Pro d uct Ma na ge men t
Ca mp aing M an age me nt
Staffi ng a nd HR
Co ntro ll ing a nd in voicing
Fl ig h t Se at/Be d Optimizatio n
Inve nto ry Optimizatio n
Price C alcu la tio n Co st Ca lu la tion
Pr od uctifying Acco mo nd ation Pr od uct
Acco mo nda tion S ou rcing
Des tin atio n C o n fig u ra tio n Pr od u ct- se t
Re so rt P ro du ct C o n figu ra tion
- set
TPG
Facit
Overseasst affing
Ilog
Atlas
OI
Pro du ct Co nte nt Ma na ge men t
CM S/PIM/ENOK
Dest Log
Cat Maker
OLE
POC
InvoiceControl
STDK
P erio d- se t
Co n tra ct- Draft- Pricin g d ra ft- Se cu re d- Sign e d- Ca n ce lle d
Talent Link
Int uition
Acc om m on d atio n Pro d u ct C on figu ra tio n- P rod u ctify- Fi l l- Se l l- Ina ctiv e
Ro o m Ty pe - In p ro gre ss- Pr od u ctifi ed- Sign e d
Ro om Fa cil ity Ex : B alco n y, Fa m ily ro o m
GSC MCS
Acco m m on d atio n Pro d u ct Co n figu ra tion C os t Ca lcu lato n
- Initia ted- Do ne - Ap pro v ed
Pr ic e d Ro om P er P rice Pe rio d
- ?? ?
Pr od u ct Ro o m Gro u p- ?? ?
In v en to ry Ro o m - Ava il ib le
- Re se rve d
Dy na mic O ffer - ??
Re s erv atio n- ??
Inv en t ory Fl igh t S ea t - Avai l ible- Re se rve d
In v en to ry Ev en t Se a t - Av ai l ible
- Re se rv ed
Cu sto mer M ana ge men t
LIMEIBM
Campaign
Commerce
Cu sto m er- ??
Ca m pa ign- ??
Acc om m on d atio n Pr od u ct C on fig ura tio n- Dra ft
T arg e t C a pa city - Ac c- Fl igth se ats- Ev en t se ats
Cyrus
DW
GCS Ada pter
Ba sic Ro o m P rice - ?? ?
APC Merger
APC – Priced Room Type in Product Room
Gr oup / Price Per iod
APC – Supply – Period Capacity/
Room Type in Product Room Group
APC – Supply with Cont ract Reference
Cont ract Ref er ens
Cont ract Inf ormati on
APC – Supply with Contract Inf or mation
APC – Cost Calcule
APC – Cost Calcule
APC – Cost Calcule
Su p plier Ro o m T yp e - In P rog re ss- Active
Cont ract Informati on
Cont ract Inf ormation
Bed optimization”Inventory”
Capacit y beds vs flight seats
Matchning stay per iods /flights
Mimmi
Contract Informati on
????
??
??
Bu dg eting
???
Event Product
Informati on
Event Product Infor mation
OLE Ad apter
Room Facility List
APC – Priced Room Type in Product Room Group
/ Price Period
2013 -05-07TU I Pe rio d PA7An ni ka Kl y ver
XRSROSE
??
??
R ese rv ation Man ag em ent
CRS
Excursion Sellable Products with
Prices (???)
Reservations and Customers
Reservations
Excursions Bookings
Ame n d Bo o kin g
(If < 30 d ay s to Dep art ure)
Ame n d B o o king(If > 3 0 da ys to Dep a rtu re)
Reservations
F2DB
Reservations and Cust omers
Fl ig ht So urc in g
???
Flight Seat – Priced Flight Seat
Gr oup / Price Date
PA X Por tBooking Det ails
Booking D etails
RUFI
Adobe InD esign
EMaps
CSQ
EpiServer
????
Put all the parts intheir own context and in the overall context
System Development
Information Architecture
Agile introduction
© 2015 IRM AB All rights reserved
ProductPlanning
SOURCING
PRODUCTIFY
CONTENT
INVENTORYXX
INVEN-TORY
FIND/BOOK
LOAD INVENTORY
LOCAL BOOK
Coordinator
Project Specific Milky Way:- Solution review
meeting- Coordination- Architecuter by
walking around
The Milky way & Event project development
18517
© 2012 IRM AB All rights reserved
2012
2013
2014
2015
Drivna av sammanslagning Katalogen
KundNavet
Webben
Kundresan
Initiativ Kund
NyutvecklingProj X
2015
Roadmap
2016 2017Sales start in AtcomResfor summer 2017GOAL to be AtcomRes enabled!
TDA
PLM
NEW NN SITE
@comNordic & Destimo
MANDATORY(maintain book & search)
OPTIONAL(added business value)
GOL
YIELD SUPPORT
NN GUIDE SUPPORTINVOICE CONTROL
OPTIONAL( process eff & risk minimizing)
NN ON Blue-websites
2015 As-Is 2017 To-Be
2014 – use the Milky Way -from here & onwards
Find, discuss and suggestAlternative solutions
Alternatives
System Ingeration basedOn Business Events
Suggest ”better” team areas
Road MapsCurrent situation
Possible future situation and alternative routes to the wanted state based on the shared model of the business
The global development focused on center of excellence
Compare Business Models
Suggestion for a new way to prioritize changes
Make the Business Capabilities and the Value Flow visible…
…to better understand & support the co-operation between the Capabilities & the Products
3DPF – Project X
New product idea? Is it a good fit?Are we able to deliver?
Pre Class Student Management
Price Calculation
Customer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Campaing ManagementStaffing and HR
Supplier Invoice Control
Inventory Management
Cost Calculation
Customer ManagementReservation
Management
Customer Payments
Accounts Receivable
Evaluation Management
Store booking
Customer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yield
Intranet
On Campus Student Service
On site Operation (Backoffice)
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strategic Product Plan
Product Development
Productify
Contract Managment
Sourcing/Contracting
Teacher Recruitments & Onboarding
Central Accounting
Finance Invoice handeling/Scanning
Teacher interaction
Sales & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dynamic Sourcing
Supplier Gateway
Social Media Pre Education
Merchandising
Lojalty Management
Business & Customer Analysis & Reporting
Social Media Post education
What do we need to change?
Pre Class Student Management
Price Calculation
Customer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Campaing ManagementStaffing and HR
Supplier Invoice Control
Inventory Management
Cost Calculation
Customer ManagementReservation
Management
Customer Payments
Accounts Receivable
Evaluation Management
Store booking
Customer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yield
Intranet
On Campus Student Service
On site Operation (Backoffice)
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strategic Product Plan
Product Development
Productify
Contract Managment
Sourcing/Contracting
Teacher Recruitments & Onboarding
Central Accounting
Finance Invoice handeling/Scanning
Teacher interaction
Sales & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dynamic Sourcing
Supplier Gateway
Social Media Pre Education
Merchandising
Lojalty Management
Business & Customer Analysis & Reporting
Social Media Post education
Minor Changes
MajorChanges
Now, what about the products.Is a new product idea good idea?What do we need to change to be able to produce, sell, deliver and invoice?
Product Lifecycle
Pre Class Student Management
Price Calculation
Customer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Campaing ManagementStaffing and HR
Supplier Invoice Control
Inventory Management
Cost Calculation
Customer ManagementReservation
Management
Customer Payments
Accounts Receivable
Evaluation Management
Store booking
Customer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yield
Intranet
On Campus Student Service
On site Operation (Backoffice)
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strategic Product Plan
Product Development
Productify
Contract Managment
Sourcing/Contracting
Teacher Recruitments & Onboarding
Central Accounting
Finance Invoice handeling /Scanning
Teacher interaction
Sales & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dynamic Sourcing
Supplier Gateway
Social Media Pre Education
Merchandising
Lojalty Management
Business & Customer Analysis & Reporting
Social Media Post education
Develop the product & make it possible to deliver Pre Class Student
Management
Price Calculation
Customer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Campaing ManagementStaffing and HR
Supplier Invoice Control
Inventory Management
Cost Calculation
Customer ManagementReservation
Management
Customer Payments
Accounts Receivable
Evaluation Management
Store booking
Customer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yield
Intranet
On Campus Student Service
On site Operation (Backoffice)
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strategic Product Plan
Product Development
Productify
Contract Managment
Sourcing/Contracting
Teacher Recruitments & Onboarding
Central Accounting
Finance Invoice handeling/Scanning
Teacher interaction
Sales & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dynamic Sourcing
Supplier Gateway
Social Media Pre Education
Merchandising
Lojalty Management
Business & Customer Analysis & Reporting
Social Media Post education
Develop the Customer relation
Pre Class Student Management
Price Calculation
Customer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Campaing ManagementStaffing and HR
Supplier Invoice Control
Inventory Management
Cost Calculation
Customer ManagementReservation
Management
Customer Payments
Accounts Receivable
Evaluation Management
Store booking
Customer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yield
Intranet
On Campus Student Service
On site Operation (Backoffice)
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strategic Product Plan
Product Development
Productify
Contract Managment
Sourcing /Contracting
Teacher Recruitments & Onboarding
Central Accounting
Finance Invoice handeling/Scanning
Teacher interaction
Sales & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dynamic Sourcing
Supplier Gateway
Social Media Pre Education
Merchandising
Lojalty Management
Business & Customer Analysis & Reporting
Social Media Post education Internal
efficency
Where is the focus of the changes needed?
2015 – very large projects, products & business modelsLarge programs supporting a new Business modell through the entire value flow
The new knowledge of the products and the customer journey requires a new way of working
Product Owners owning ”customer products” Identifed. Creates a better position for the contunies improvement of the customer journey and not the IT-systems…
Understanding the value flow & how the capabilities supports it
Customer Journey
Better understanding of the value flow and how we support it in the best way
Shared understanding of how new products are delivered to the customers
2015 – From the group & out
NordicsUK & Irland Germany Benelux France
Create a shared understanding of the business and how we can keep on developing the business…
Group EA team
Group Product DevelopmentGroup Process Dev
Group PMO & Local Nordic PMO
Management CIO and the rest
From the EA team to other central teams
Pre Class Student Management
Price Calculation
Customer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Campaing ManagementStaffing and HR
Supplier Invoice Control
Inventory Management
Cost Calculation
Customer ManagementReserva tion
Management
Customer Payments
Accounts Receivable
Evaluation Mana gement
Store booking
Customer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yie ld
Intranet
On Campus Student Service
On site Operation (Backoffice )
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strateg ic Product Plan
Product Development
Productify
Contract Managment
Sourcing /Contracting
Teacher Recruitments & Onboa rding
Central Accounting
Finance Invoice handeling/Scanning
Teacher interaction
Sa les & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dyna mic Sourcing
Supplier Ga teway
Social Media Pre Education
Mercha ndising
Loja lty Management
Business & Customer Analysis & Reporting
Social Media Post education
Pre Class Student Management
Price Calculation
Custo mer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Camp aing ManagementStaffing and HR
Supp lier Invoice Co ntrol
Inventory Management
Co st Calculation
Cu stomer ManagementReservation
Management
Customer Payments
Accounts Receivable
Evaluation Management
Store boo king
Cu stomer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yield
Intranet
On Campus Stud ent Service
On site O peration (Backoffice)
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strategic Product Plan
Product Development
Pro ductify
Contract Managment
Sourcing/Co ntracting
Teacher Recru itments & Onboarding
Central Accounting
Finance Invoice handeling/Scanning
Teacher interaction
Sales & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dynamic Sourcing
Supplier Gateway
Social Media Pre Education
Merchandising
Lojalty Management
Business & Customer Analysis & Reporting
Social Media Post education
The strategies for the common, shared & local capabilities are unclear…
From where are we coming?….
In what direction are we going? ?
Frameworks &Deliveribles
Communication, learning &co-creation
From As-Is to To-Be Our alternatives –
Scenarios
TraceabilitySupport & develope
the product life cycle &the value flow
Find the parts…
Group all the parts into Business Capabilities!
See them as autonomous parts of your Business with known dependencies to other parts.
Vill du lära dig mer?
Nästa kursomgång Vår 2016
Mer information på: http://www.dfkompetens.se/utbildning/visualisera-verksamhetens-formagor/
• Dancing with systems – Donella Meadows • Intersection – Milan Guenther• The Fractal Organization- Hoverstadt• LEAN PRODUCT AND PROCESS DEVELOPMENT, 2ND EDITION – by Allen C. Ward and Durward K.
Sobek II• Designing Delivery – Jeff Soussna• The Design Way – Stolterman & Nelson• The Connected Company – Dave Gray• The Design of Business – Roger Martin• Boken om IT-Arkitketur – Daniel Akennine m fl
• A lot of EA sites, blogs & litterature
Vill du lära dig mer?