THE QUARTERLY NEWSLETTER OF BAHAMAS FIRST HOLDINGS LIMITED VOL 14 ISSUE 4 JANUARY 2016
Employees have three prime needs:
Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.
Zig Ziglar
Mr. Ward shared his vision of a winning formula for
the Bahamas First Group, at the 2015 Management
Retreat, September 17-18, 2015
INSIDE THIS ISSUE
♦ A Message from the CEO
♦ Recalibrated Winning formula
♦ New Year’s Resolution
♦ BIA Honoree
♦ Freeport Office & Cancer Society
♦ A Call to Service
♦ Life Long Learning
♦ 12 Days of Christmas—Cayman
♦ 12 Days of Christmas—Bahamas
♦ Technology Apps
♦ Long Service Awards
♦ CII Awards
♦ Cayman Christmas
♦ Staff News
♦ Producer of the Year
♦ Producer of the Quarter
♦ Bahamas Christmas
♦ Data Protection Policy
♦ Sponsorship Agreement
Patrick Ward Group President & CEO
“Let’s all make a com-
mitment to individu-
ally and collectively
excel at the things that
will drive the best re-
sults for all of us in
2016”.
A Message from the
Group President/CEO
RECALIBRATED WINNING FORMULA
LEADERSHIP
Innovation
&
Productivity
Analytics
&
Digitization
HR Development
&
RetentionStrategy
1 2 3
The competitive landscape in the Caribbean
Region has intensified over the course of the
last ten years, with a pronounced escalation
during the last half of that decade. There is
ample evidence in both Cayman and The Ba-
hamas to support this statement, and our
business model has had to evolve to take ac-
count of the changing surroundings.
Competition alone is not the only challenge
that confronts us, and, as we survey the busi-
ness environment in our markets, it is clear
that we will have to constantly recalibrate
our approach in order to improve our chances
for successful outcomes, both in terms of
meeting customer demands and the expecta-
tions of the other stakeholders that are con-
nected to our Group.
We have determined, as depicted in the dia-
gram below, that there are three key pillars,
underpinned by prudent and informed leader-
ship, that will drive the process for a winning
formula over the course of the next planning
cycle and we are firmly committed to navi-
gating what will be a fairly turbulent period
in the insurance sector throughout the region.
Each one of us has a part to play and in the
up-coming weeks your manager or depart-
ment head will be sharing more specific as-
pects of how your own activities will be inte-
grated into the overall Group’s objectives
going forward.
With challenges come opportunities, so we
have many reasons to be optimistic about our
future prospects as long as we commit our-
selves to the cause!
FIRST INSIGHT 2
New Year’s Resolutions
2016 is here! As we start this new year, we
make our resolutions to become better. We want
to be better at home, at work, at church, at
school, in our community…..everything and eve-
rywhere.
Research from Statistic Brain Research Institute
suggests there are four main categories of resolu-
tions:
1. Weight Related
2. Money
3. Self - Improvement/Education
4. Relationship
We often think of exercising and better eating
habits to take off a few pounds, managing our
money better, or getting along better with the
people we relate to.
Surprise, surprise….the number one ranking
went to “Self-Improvement/Education”. If
you think about this, you will understand why
this is so. The more we improve ourselves, the
more positively we look at life and so this will
impact all of the other three.
We invite you to take up the self-improvement
challenge. Find one skill that you would like to
improve on for 2016, be it communication, cus-
tomer service, decision making, setting priori-
ties, time management, leadership develop-
ment………..and the list goes on, set a goal and
achieve it!
Let 2016, be a year for you to be a better you!
Called to Service….
Grace Comunity Church cele-
brated its 70th anniversary with a
thanksgiving service and ordained
six new deacons including An-
dalino Sands. These “new lead-
ers” were called to serve the
membership and mission of the
church.
The Bible tells us that “if any man
desires to be first, the same shall
be last of all, and servant of all. Jesus set the wonderful example
of washing the feet of his disciples to demonstrate the dignity of
service.
We congratulate “Andy “ for taking on the awesome responsibility
of being a servant leader!
Giving Service…..
Lorraine Dawkins
and Patrenella Storr
accepting a Certifi-
cate presentation
from The Cancer
Society of Grand
Bahama.
The Bahamas Insurance
Association (BIA) for-
merly Bahamas General
Insurance Association
(BGIA) celebrated its
40th anniversary during
2015 and to commemo-
rate this milestone, a
year of activities took
place. At the 40th Anni-
versary Banquet held on
October 24, 2015,
awards were given for
outstanding and commit-
ted service to the Asso-
ciation. Mr. Ward was
honored for his years of
dedicated service.
Mr. Patrick Ward
BIA Honoree
Served for two years as Deputy
Chair (1996-1998 ) and three
years as Chairman 1998—2001.
Life Long Learning - The journey continues….. - by Marvin Bain
FIRST INSIGHT 3
November 5, 2015 marked the
date of the re-launch of our
Lifelong Learning Program!
We invited some new members
to join this group and this
“infusion of “fresh blood”
mixed with the professional and
personal experiences of long
serving members will sustain
the vitality of the program. The
new members are Kent Sands,
Desiree Taylor, Travis Donald,
Shavonne Moss, and Insley
McKinney.
Patrick Ward opened the session
with his central theme being the
importance of team work in today’s fast moving business world. The three pillars he focused on were:
Time: The timeline between formulation of a concept to implementation is “shrinking”.
Team Work: Teams must work as a cohesive unit to achieve success and to ensure critical deadlines are met.
Innovation: If we are to continue to be “First In Insurance, today and tomorrow we have to continue to develop cutting edge prod-
ucts to meet the needs of demanding consumers’. The Innovation Centre and Innovation Community are important “drivers” in-
volved in the conception to implementation phases.
Richenda King was the keynote speaker. Her theme was “Are You A Satisfied Or Engaged Employee?” “Satisfied employees
feel comfortable and are generally happy that their needs are meet. Engaged employees feel energized and dedicated . They are
highly involved in their work and the organization.” She focused on how the different levels of engagement impact on the job per-
formance and company revenue. We can hardly wait for the next session!
Linda’s supersonic jet!
3 Ls at work….
The Graduates—Future Leaders, Cycle 3
(L-R) Bonnie Nguyen, Lia Munroe (Sunshine), Marcia Johnson, Alicia Culmer (FamGuard), Arianne Braynen, Blair Bain (Star), Devon Bethel, Jeanine
Capron (Star), Mr. Ward, Valya Gray, Rashanna Thompson (RMS), Gabrielle McKenzie and Tanya Cartwright (CIBA).
,
FIRST INSIGHT 6
By Mariel Myers (CNET)
Planning to upgrade your iPhone, iPad, or iPod touch? Instead of selling or recycling your old iOS devices, you can turn
them into home security cameras with the Presence app by People Power.
Setting up a home security system can involve buying expensive cameras, covering installation costs, and
paying a monthly service fee.
Entrepreneur Gene Wang began searching for a more cost effective way to protect his mother's house after it
was burglarized twice in one year. This lead to the development of the Presence app, a free app for iOS that
turns old Wi-Fi-enabled Apple devices into home security cameras.
"In the last 12 months, there have been like 50 million iPhones that have been replaced and a lot of people
keep that old phone and iPad because ... what do you do with these things? If you sell them, who knows if
your private information will be comprised," said Wang, the CEO of People Power. "So what we're doing is
breathing new life into these old devices."
You download the app on two devices -- one serves as a camera and the other becomes a monitor. Set up
the camera device in places you want to keep an eye on, maybe the front door or your living room. Then use
your other iOS device to monitor the camera feed in real time.
You don't have to monitor the feed 24/7. A motion detector feature will alert you if something moves in front of
the camera and will send you a 5-second video clip via e-mail. You can also check in with someone at your
home or business with two-way audio and video.
The system supports the iPad 2 and newer, the iPod touch 5th generation and newer, and the iPhone 3GS
and newer. The devices need to have a working camera as well as access to a constant power source and
reliable Wi-Fi.
Wang said so far the app has been used to stop a robbery in a home and catch thieves breaking into a ware-
house. He also said the Miami Unified School District in Miami, Ariz., voted to use the Presence app to set up
security cameras in schools and is asking the community to donate used smartphones.
But what's to keep someone from stealing the used Apple devices mounted on walls and ceilings?
Wang warns would-be thieves, "We're going to have a picture of you so that's not the brightest thing you can
do."
People Power will soon be offering a Pro subscription service that will offer more elaborate features, like tar-
geted motion detection and HD-quality video. They are also expanding to support connected devices beyond
iOS, including Android, and to allow for remote control of connected home gadgets like smart thermostats and
energy-efficient plugs.
App turns old iPhones, iPads into a Home Security System
Submitted by Neil Culmer
Congratulations – 2015 Service & CII Awards!
FIRST INSIGHT 7
Service
Rozalia Bowe—35 years
Lorraine Dawkins—25 years
Grace Cartwright —25 years
Elizabeth Smith —20 years
Deborah McKinney—20 years
Kira Mathews—15years
Seeta Paltoo—15 years
Caroline Lewis—10 years
Kalama Bennett—10yrs
Nakia Williams—10 years
Alfred Spence—10 years
Industry
FIT - Foundation Insurance Test
Travis Thompson; Patrice Clarke; Rossccini Forbes
Arlieth Rolle; Cedric Smith; Nicole Williams
Lashan Rahming; Harvey Braithwaite; Edith Bethel
Abagale Brown; Suedeane Vernon
AHIP- HIA (Health Insurance Associate)
Drew Osborne; Allison McDonald
AINS - Associate in General Insurance
Cheyenne Smith
CII - Certificate in Insurance Anthony Ingraham; Marcia Johnson; Rashad Storr
Grace Cartwright; Valya Gray; Nicolas Darville
Raymond Imhoff; Paul Boxwell; Jermaine Maize
Diploma in Insurance
Tracey Bonczek; Paula Adderley
Deborah McKinney
Rozalia Bowe
Elizabeth Smith
Nakia Williams
Lorraine Dawkins
Alfred Spence
Grace Cartwright
Seeta Paltoo Caroline Lewis
CII Bahamas Group
Kira Mathews
Kalama Bennett
CII Cayman Group
8
FIRST INSIGHT
The Christmas Parties...Cayman Style
Cayman celebrates the “Roaring 20’s” CCC Committee Members: L-R (Kira, Cheyenne, Shawna, Angelika, Treasha, Vanessa, Sarah, Elisa) missing Sasha.
Here’s Sasha Drew Osborne - Semi Annual
Employee Award (May-Nov 2015)
Tania (best dressed female
winner) and Allison
Paul (best dressed
male winner) and his
wife Stacy
FIRST INSIGHT
S T A F F N E W S
9
Nicola Major - Sept 2nd
Chaunte Toote - Sept 2nd
Kentington Sands - Sept 5th
Irvin Weech - Sept 6th
Patrice Moxey - Sept 7th
Sylvia Rolle - Sept 9th
Andre Taylor - Sept 10th
Dennis Lockhart - Sept 13th
Gina Sands - Sept 13th
Alexis Moss - Sept 14th
Sanchez Brooks - Sept 14th
Lorraine Dawkins - Sept 14th
Sabrina Sweeting - Sept 16th
Valarie Wilson - Sept 23rd
Warren Rolle - Sept 24th
Deborah Mckinney - Sept 29th
Bebie Farrington - Sept 30th
Nicole Leary - Oct 2nd
Valarie Darville - Oct 7th
Andalino Sands- Oct 8th
Alfred Spence - Oct 9th
Angella Stuart - Oct 11th
Blythe Bailey - Oct 11th
Edith Bethel - Oct 12th
Arlieth Role - Oct 13th
Lashan Rahming - Oct 18th
Lyndell Hanna - Oct 21st
Gregory Williams - Oct 21st
Karen Smith Marcel - Oct 26th
Daphne Rolle - Oct 27th
Paula Adderley - Oct 27th
Nicole Williams - Oct 30th
Insley McKinney - Nov 1st
Anthony Ingraham - Nov 9th
Jamaal Davis - Nov 9th
Travis Thompson - Nov 10th
Lashell Adderley- Nov 11th
Rion Bain - Nov 15th
Shakaria Moxey - Nov 16th
Patrice Clarke - Nov 19th
Karen Curtis - Nov 26th
Marcia Johnson - Nov 29th
Illiyia Bain - December 1st
Clara Stafford - Dec 3rd
Meredith Carter - December 5th
Shaunte Ferguson - Coakley-December 6th
Dalton Hanna - Dec 17th
Alpin Taylor - Dec 17th
Shavonne Moss - Dec 22nd
CONGRATULATIONS to Wanda Smith, Producer of
the Year 2015!
4th Quarter Winners
Wanda Smith $69,284.70
Blythe Bailey $22,288.03
Linda Basden $21,967.63
BIRTHDAYS
Cedric Smith - September 1st-1yr
Marika Williams - September 2nd - 2yrs
Lakeisha Dorsett - September 2nd- 2yrs
Lashan Rahming - September 2nd- 2yrs
Rashad Storr - September 3rd- 8yrs
Chandrice Ferguson - September 6th- 5yrs
Kentington Sands - September 8th - 7yrs
Marilyn Tingling-Butler - September 12th-
11yrs
Daphne Rolle - September 17th- 46 yrs
Shannon Darville - September 18th- 9 yrs
Area Wilson-Pratt - September 20th- 5yrs
Margarita Newbold - September 20th- 5yrs
Shekera Sears - September 20th- 5yrs
Nakia Williams - September 26th- 10yrs
Alfred Spence - September 26th-10yrs
Shakaria Moxey - September 27th- 11 yrs
Frances Mckenzie Oliver - October 18th-33yrs
Grace Cartwright - October 1st- 25yrs
Valya Gray - October 1st- 7yrs
Shevia Kemp-Ferguson - October 1st- 12yrs
Richard Darville - October 1st- 24yrs
Meredith Carter - October 3rd- 4yrs
Abagale Butler-Brown - October 21st- 2yrs
Denise Vaval - October 28th-13yrs
Rozalia Bowe - November 1st- 35yrs
Richenda King - November 3rd- 1yr
Shantell Wilson - November 3rd- 7 yrs
Randanette Moss - Valcin-November 5th- 3yrs
Rochelle Roberts - November 17th-7yrs
Shiphrah Deal - November 18th- 2yrs
Portia Davis - November 23rd- 28yrs
Patrice Moxey - December 1st-11yrs
Karen Marcel-Smith - December 1st-16yrs
Neil Culmer-December 3rd- 3yrs
Nicole Williams-December 10th- 8yrs
Charlene Pinder- December 20th- 37 yrs
Mark Taylor-December 14th- 17yrs
ANNIVERSARIES
Submit articles to:
Richenda King - Editor/Producer
Annette McSweeney - Co-producer
Contributors: Nicole Leary
Marvin Bain
Elisa Brown
HAPPY BIRTHDAY
Patrick celebrates his birthday by
cutting and sharing lots of cake!
Congratulations to all those
celebrating birthdays and
anniversaries! It’s a family affair!
Alfred Spence celebrates his retirement.
FIRST INSIGHT 10
The Christmas Party in The Bahamas….A Tiffany Blue & Black Affair!
We’re
having a
great
time!
BEST DRESS MALE COMPETITION BEST DRESS FEMALE COMPETITION
FIRST INSIGHT 11
Bahamas First Holdings
Data Protection Policy
Gathering and checking information
Before Personal Data is collected, BFH managers
must review applicable departmental forms to ensure
that all information that is being requested is needed.
We are obligated to advise our clients the reason for
the collection. It is necessary that those reasons are
stated on the data collection form (proposal, employee
application form etc). On request those reasons are to
be made available to client/employees.
Staff has a duty to confirm client’s information at least
annually during renewal processing also as opportuni-
ties present themselves example: Endorsements.
Staff should also confirm accuracy of Data with the
client.
Sensitive Personal Information will not be used apart
from the exact purpose for which permission was
granted.
Staff Personal Data: It is the employee’s duty to en-
sure that Personal Data kept is accurate. Employees
will be asked to review Personal Data on a yearly ba-
sis and advise of changes. Staff has a duty to report
any changes to Human Resources in a timely manner.
Taken from the
Bahamas First Holdings Data Protection Policy
Revision Date: January 2015
From the desk of the Data Controller…
FIRST INSIGHT
Bahamas First Holdings Ltd.
Bahamas First Centre
32 Collins Avenue
P. O. Box SS-6238
-by Deborah McKinney
Dey Comin’!
You don't have to monitor the feed 24/7. A motion de-
tector feature will alert you if something moves in front
of the camera and will send you a 5-second video clip
via e-mail. You can also check in with someone at
your home or business with two-way audio and video.
Bahamas First organizes a Sponsorship
Agreement with the Shell Saxon Superstars
which includes title sponsorship of the Box-
ing Day and New Year’s Day Parade. This
agreement will add value to the community
in 2016.
Shell Saxon Superstars
Boxing Day Presentation
Cayman First posts its first monthly
Charities of First!