Download - Queueing Analysis (MK Restaurant)
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Group Member
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SWOT Analysis
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Rivals Among Competitors
Coca SukiCanton Suki
Potential New Entrants- High cost to entrance- Difficult to change mindset of MK
Threat of Substitutes products- Jum Sapp Hut- Black Canyon- Mc Donald’s- Zen- Etc
Bargaining Power of BuyersMass collaborations has changed to the new standard products and services
Bargaining Power of Suppliers
No Bargaining of suppliers, Because MK has managed via Vertical Integration
Five Forces Analysis
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BCG MATRIX
Mar
ket G
row
thLO
WH
IGH
Market Share LOWHIGH
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CRITICAL SUCCESS FACTORS
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PROBLEM STATEMENT
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Customer deciding toEnter into the system
Served Customer
Input source(Calling population)
Queue
Queuing Discipline
Queuing system
Service system
PROCESS
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Queue
QUERY ANALYSIS
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QUERY ANALYSISNormal queue
Sample : Peak time- Average amount of queues in line = 30 queues per hr.- Service Time = 90 min per queue.- Checked bills rate = 5 queues per hour.- Assume for table in restaurant (Server) = 15 tables.
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QUERY ANALYSISApplication
- Average amount of queues from pre-booking = 30% of total (0.3*30 = 9)- Service Time = 90 min per queue.- Checked bills rate = 5 queues per hour.- Table for pre-booking (Server) = 20% of total (0.2*15 = 3)
Queue on Application
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QUERY ANALYSISApplication
- Average amount of queues from pre-booking = 30% of total (0.3*30 = 9)- Service Time = 90 min per queue.- Checked bills rate = 5 queues per hour.- Table for pre-booking (Server) = 20% of total (0.2*15 = 3)
New Normal Queue
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QUERY ANALYSISNormal Queue
Application
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AS-IS IT SYSTEM
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AS-IS WORKFLOW
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TO-BE SCENARIO
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AS-IS IT SYSTEM
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AS-IS WORKFLOW
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DECISION
MODEL
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BusinessSolutions
Management &Organization
BusinessChallenge
• Inventory Management• Queuing Analysis
• Increase Sale• Increase Service
• Opportunities present by Mobile Application• Increase business satisfied
EFFECT
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ADAPTATION
ProductDo not change
ProductAdapt
ProductDevelop New
Product
Straight Extension Product Adaptation
Communication Adaptation Dual Adaptation
Product Invention
Com
mun
icati
on Do not change
Communication
Adapt Communication
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