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PSAP Managers MeetingJANUARY 23RD , 2019
9:00 AM – 12:00 PM
TARRANT COUNTY 9-1-1 DISTRICT OFFICE
TRAINING ROOM
2600 AIRPORT FREEWAY
FORT WORTH, TX
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AGENDA
Welcome………………………………………………………………..………..……….……………...….………..Erin Zuzik Drawing - 9-1-1 Gifts for On-Time Arrivals……...…….………………….….….………………………….…….……Staff Introduction of New Staff Members – Shantelle Oliver, Richard Goodell, ………………..……….……..Erin Zuzik House Cleaning Items…………………………………………………………………………………….…………Erin Zuzik CALEA Accreditation Process………………………………..Randy Scott – Regional CALEA Program Manager Drawing……………………………………………………………………………...…………………….………….…....Staff Cyber-Security Seminar…………………….…………………………...……...Tim Lorello – CEO SecuLore Solutions Question and Answer / Open Discussion……………………………………………….……….……Attendees/Staff Grand Prize Drawing……………….…………………………………………………..……………………….…….…Staff
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WELCOME
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On-Time Arrival Drawing
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New to Tarrant County 9-1-1 District
Richard GoodellNetwork Support Specialist
Shantelle OliverDirector of Support Services
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Happy Retirement!!
Wanda McCarleyDirector of Operations
Melinda OliverChief Finance Officer
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House Cleaning Items
LANGUAGE TRANSLATION
Can choose between Voiance or Language Line For Dispatch use only (not for reports or for officers) Issues, Complaints, and Questions refer to Erin Zuzik
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House Cleaning Items
TC911 WORKFLOW
Using platform called Quickbase Improves our communication, workflow, approval
process IT Department whitelist [email protected]
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House Cleaning Items
CHANGES IN COMMAND STAFF
Contact Erin Zuzik with any changes in Command Staff Types of changes include:
Name Changes
Email Changes
PSAP Management
PD or FD Management
Back-Up Contacts
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TROUBLE TICKETS
“Knowing is half the battle” Let someone know if you have any
issues of any kind with your equipment
There is a lot of technology that is changing and it helps to know of any anomalies you may be seeing
Refer to the escalation list for contacts
Can contact Erin Zuzik if you don’t know who to contact
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Randy Scott – CALEA Regional Program Manager
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Mid-Meeting Prize Drawing
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Timothy Lorello – SecuLore Solutions
President & CEO
30+ years of telecommunication's experience5+ years of Cybersecurity experienceHolder of 20 US & foreign patents15 years as CMO at a publicly traded companyFrequent speaker at industry eventsNumerous published articlesOver a decade of work with the FCCTestifed on Capital Hill
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Question & Answer
Any Questions???
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Grand Prize Drawing