PSAP Managers MeetingJANUARY 23RD , 2019

9:00 AM – 12:00 PM

TARRANT COUNTY 9-1-1 DISTRICT OFFICE

TRAINING ROOM

2600 AIRPORT FREEWAY

FORT WORTH, TX

AGENDA

Welcome………………………………………………………………..………..……….……………...….………..Erin Zuzik Drawing - 9-1-1 Gifts for On-Time Arrivals……...…….………………….….….………………………….…….……Staff Introduction of New Staff Members – Shantelle Oliver, Richard Goodell, ………………..……….……..Erin Zuzik House Cleaning Items…………………………………………………………………………………….…………Erin Zuzik CALEA Accreditation Process………………………………..Randy Scott – Regional CALEA Program Manager Drawing……………………………………………………………………………...…………………….………….…....Staff Cyber-Security Seminar…………………….…………………………...……...Tim Lorello – CEO SecuLore Solutions Question and Answer / Open Discussion……………………………………………….……….……Attendees/Staff Grand Prize Drawing……………….…………………………………………………..……………………….…….…Staff

WELCOME

On-Time Arrival Drawing

New to Tarrant County 9-1-1 District

Richard GoodellNetwork Support Specialist

Shantelle OliverDirector of Support Services

Happy Retirement!!

Wanda McCarleyDirector of Operations

Melinda OliverChief Finance Officer

House Cleaning Items

LANGUAGE TRANSLATION

Can choose between Voiance or Language Line For Dispatch use only (not for reports or for officers) Issues, Complaints, and Questions refer to Erin Zuzik

House Cleaning Items

TC911 WORKFLOW

Using platform called Quickbase Improves our communication, workflow, approval

process IT Department whitelist notify@quickbase.com

House Cleaning Items

CHANGES IN COMMAND STAFF

Contact Erin Zuzik with any changes in Command Staff Types of changes include:

Name Changes

Email Changes

PSAP Management

PD or FD Management

Back-Up Contacts

TROUBLE TICKETS

“Knowing is half the battle” Let someone know if you have any

issues of any kind with your equipment

There is a lot of technology that is changing and it helps to know of any anomalies you may be seeing

Refer to the escalation list for contacts

Can contact Erin Zuzik if you don’t know who to contact

Randy Scott – CALEA Regional Program Manager

Mid-Meeting Prize Drawing

Timothy Lorello – SecuLore Solutions

President & CEO

30+ years of telecommunication's experience5+ years of Cybersecurity experienceHolder of 20 US & foreign patents15 years as CMO at a publicly traded companyFrequent speaker at industry eventsNumerous published articlesOver a decade of work with the FCCTestifed on Capital Hill

Question & Answer

Any Questions???

Grand Prize Drawing