Download - Our Ways of Working
Dignity, fairness, respect.
Our Ways of WorkingProject Approach
Executive Advisory Body Engagement Session
October 2021
[Redacted] & [Redacted]
•We need to focus on the longer term strategy for our
organisation.
•The aim of this project is to design working models for the future
which will support us in maintaining a high standard of service
for our clients, whilst offering more flexibility.
Introduction and context
• Since March 2020:• most of us have been working from home• some colleagues have returned to offices for specific pieces of
work• our headcount has increased by well over 100% since
Set out a compelling ways of working vision for the organisation
which:
•Provides a compelling employee offer enabling the organisation to recruit develop a diverse workforce and inclusive working culture
•Creates creative, productive and value for money work spaces
•Embeds the organisation’s relationship with local communities through providing a visible presence
•Ensure proposed ways of working are co-designed and tested with internal users to ensure their needs are met.
•Ensure effective communication and engagement takes place to support colleagues and the future ways of working project.
Key Objectives
Vision Statement
This project is here to deliver a great place to work.
A place where we understand what our clients’ and stakeholders’ need and want. And a workplace where we look after each other and our own
wellbeing.
We want to be able to work in a flexible way, while meeting our objectives and delivering a great
service. This includes minimising our impact on the environment and delivering best value.
Overall Mental and Physical Health
6
14%
34%
27%
18%
5%
2%
10%
26%
36%
19%
8%
1%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Excellent Very good Good Fair Poor Prefer not to say
In general, how would you rate your overall mental/physical health now?
Mental health Physical health
• Nearly half (48%) rated mental health as excellent or very good (compared with 35% in April 2020).
• Over a third (35%) rated their physical health as excellent or very good. More than a quarter (28%) rated as fair or poor. This compares very closely to when last asked in July 2020.
Work / life balance and workload
7
• A large majority (86%) of respondents agreed (33%) or strongly agreed (52%) that they are able to achieve a good work/life balance (compared to 80% in April 2020).
• A similar proportion (85%) agreed (including strongly) that they have an acceptable workload. Of those who did not agree, 75% said that their workload was too high.
52%
33%
7% 6%
1%
36%
49%
8%6%
2%
0%
10%
20%
30%
40%
50%
60%
Strongly agree Agree Neither agree nordisagree
Disagree Strongly disagree
Work life ballance / workload
I am able to achieve a good work/balance I have an acceptable workload
Working from home future preferences
8
49%
45%
6%
54%
40%
6%
1 day or less
2-3 days
4-5 days
If you were given the choice, how many days per week, on average, would you work from a Social Security Scotland building in the future?
Core SG Agency
Slightly more than eight-in-ten (81% within the agency, 84% within core SG) respondents said that they worked in a SG/SSS building for 4 or 5 days a week on average pre-pandemic.
Factors associated with working from home preference
9
64%
29%
4% 1%0%
10%
20%
30%
40%
50%
60%
70%
To a great extent To some extent To a small extent Not at all
I have been able to work as effectively at home as I would in my usual workplace…
65%
23%
6%
8%
33%
69%
69%
25%
2%
8%
25%
67%
To a great extent
To some extent
To a small extent
Not at all
Home working effectiveness by home working preference
1 day a week or less 2-3 days a week 4-5 days a week
Factors associated with working from home preference
10
60%
34%
4%2%
0.4%0%
10%
20%
30%
40%
50%
60%
70%
Strongly agree Agree Neither agree nordisagree
Disagree Strongly disagree
I have the tools and equipment I need to successfully work from home
62%
31%
17%
35%
61%
59%
3%
7%
24%
Strongly agree
Agree
Do not agree
Equipment availability by home working preference
1 day a week or less 2-3 days a week 4-5 days a week
Factors associated with working from home effectiveness
11
76%
61%
44%
22%
29%
41%
1%4%
11%
1% 3%
0%
10%
20%
30%
40%
50%
60%
70%
80%
A dedicated room, study oroffice set up for work
An area at home set aside forwork (e.g. a desk in a bedroom
or living room but not adedicated room)
A domestic space that is alsoused for work (e.g. a dining
table, sofa, bed)
Working from home effectivenessby working from home area
To a great extent To some extent To a small extent Not at all
73%
66%64%
60%
23%
27%31% 30%
1%
6%3%
5%
1% 2%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Chief Digital Office Finance and CorporateServices
Strategy, Change, Data& Engagement
Client Services Delivery
Working from home effectivenessBy division
To a great extent To some extent To a small extent Not at all
Thinking about your chosen work style, what types of activities would you use a Social Security Scotland building for in the future?
12
62%
61%
55%
49%
48%
47%
47%
47%
47%
45%
32%
31%
30%
22%
18%
15%
2%
For social interaction
For relationship building and networking
For team meetings
For team working
For large-scale staff meetings e.g. a Division meeting
For learning and development activity
For recruitment activity / inducting new staff
To access facilities e.g. printers, stationery, etc.
For work-related social events
For group ideas/brainstorming sessions
For one-to-one meetings with management
For one-to-one line management
For cross organisation working
For interaction with external stakeholders
For detailed work requiring concentration e.g. writing, data analysis
For interaction with Ministers, the Executive Advisory Body or Executive Team
Other
I am confident that my needs as an employee are being considered in the planning of our ways of working?
13
28%
49%
16%
6%
1%
0%
10%
20%
30%
40%
50%
60%
Strongly agree Agree Neither agree nordisagree
Disagree Strongly disagree
29%
29%
16%
46%
52%
45%
25%
18%
39%
1 day a week or less
2-3 days a week
4-5 days a week
Confidence that needs are being considered, by future working preference
Strongly agree Agree Do not agree
Confidence that needs are being considered, by future working preference