NONVERBAL COMMUNICATION AND CONFLICT
It’s not what you say that counts!
COMMUNICATION WITHOUT WORDS (NVC)
NVC can be universal
NVC can be spontaneous
NVC can occur simultaneously
NVC can be iconic
PIE in the SKY
PIE in the SKY
Sending and receiving messages of
Power, Involvement, and Emotion:
Skills and Knowledge for our Youth
DISPLAYS OF EMOTION
DISPLAYS OF INVOLVEMENT
ZONES OF INTERPERSONAL DISTANCE
Intimate distance– 0” to 18”
Personal distance-- 18” to 4’
Social distance--4’ to 12’
Public distance--12’ to 25’
HIGH AND LOW CONTACT CULTURES
Gender Differences
Girls tend to use more eye contact, touch, and proximity
DISPLAYS OF POWER
THREATENING NVC
Staring and glaring Invading personal
space Touching Pointing Raising voice Smirking Laughing
Turning away Puffing up Mocking Patronizing Interrupting Shaking head Rolling eyes
NON-THREATENING NVC
– Keeping distance– Smiling– Bowed head– Gaze avoidance– Constricted body positions– Soft tone of voice
What does her smile say?
HOSTILE ATTRIBUTIONS
NEGATIVE RECIPROCITY
FLOODING
NVC AND TEASING
NVC AND BULLYING
RECONCILIATION
Non-threatening and supportive behavior creates an emotional climate conducive to reconciliation
NVC IMPAIRMENTS
Poor NVC skills may reflect a general learning disability called Dyssemia.
Research indicates that education and training makes a difference
KNOWLEDGE AND SKILLS: DYSSEMIA ON OPRAH
ASSESSMENT WITH DANVA
RESEARCH FINDINGS
Expressing and reading emotions related Women more skilled than men Most skills improve with age Personality affects skill Skills affect relationship success Family environment affects skill
