nonverbal communication and conflict its not what you say that counts!

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Post on 27-Mar-2015




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NONVERBAL COMMUNICATION AND CONFLICT Its not what you say that counts! Slide 2 COMMUNICATION WITHOUT WORDS (NVC) NVC can be universal NVC can be spontaneous NVC can occur simultaneously NVC can be iconic Slide 3 PIE in the SKY Slide 4 Sending and receiving messages of P ower, I nvolvement, and E motion: S kills and K nowledge for our Y outh Slide 5 DISPLAYS OF EMOTION Slide 6 DISPLAYS OF INVOLVEMENT Slide 7 ZONES OF INTERPERSONAL DISTANCE Intimate distance 0 to 18 Personal distance-- 18 to 4 Social distance-- 4 to 12 Public distance-- 12 to 25 Slide 8 HIGH AND LOW CONTACT CULTURES Slide 9 Gender Differences Girls tend to use more eye contact, touch, and proximity Slide 10 DISPLAYS OF POWER Slide 11 THREATENING NVC Staring and glaring Invading personal space Touching Pointing Raising voice Smirking Laughing Turning away Puffing up Mocking Patronizing Interrupting Shaking head Rolling eyes Slide 12 NON-THREATENING NVC Keeping distance Smiling Bowed head Gaze avoidance Constricted body positions Soft tone of voice Slide 13 What does her smile say? Slide 14 HOSTILE ATTRIBUTIONS Slide 15 NEGATIVE RECIPROCITY Slide 16 FLOODING Slide 17 Slide 18 NVC AND TEASING Slide 19 NVC AND BULLYING Slide 20 RECONCILIATION Non-threatening and supportive behavior creates an emotional climate conducive to reconciliation Slide 21 NVC IMPAIRMENTS Poor NVC skills may reflect a general learning disability called Dyssemia. Research indicates that education and training makes a difference Slide 22 KNOWLEDGE AND SKILLS: DYSSEMIA ON OPRAH Slide 23 ASSESSMENT WITH DANVA Slide 24 RESEARCH FINDINGS Expressing and reading emotions related Women more skilled than men Most skills improve with age Personality affects skill Skills affect relationship success Family environment affects skill


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