Julius Middleton4911 66TH Ave • Hyattsville, MD 20784 • 240-778-9434 • [email protected]
Skills
Software: Microsoft Office Suite 2000, 2003, 2007, & 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems 2000, XP, Vista and Windows 7; Norton Ghost; installing drivers; SharePoint; basic HTML, blogs, and wikis; basic understanding of database and SQL
Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps; BlackBerry configuration
Networking: General networking experience (running cables, troubleshooting connections, activating ports) Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and
in person) Certification(s): Working towards CompTIA A+ Certification
Experience
Company or Organization Name City, ST International House of Pancakes (IHOP) Riverdale, MD
June 2009 – Present Conducted over 100 sales of different type of food which is 100 percent of the company profits over 4 years used
Micros operating system and worked a long time know the system
Company or Organization Name City, ST McDonalds Landover Hills,MD June2008-June 2009
Supervised other employees while took orders an input into a computer + 1 year of doing inventory 1 year of Cash Register skills
Education TESST College of Technology, Network Information Technology Certificate, 10/8\2012 Beltsville, MD Prince George’s Community College , AA Degree in Basic Studies, 06/12/2010 , Largo, MD
Awards and Honors
Tesst College Of Techonolgy: Computer Support Technician October 18\ 2013 Tesst College Of Techonolgy : Honor Roll October 2013
