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Mobile Phone & Broadband Taskforce Implementation Review 2018
Prepared by the Department of Communications, Climate Action and Environment and the Department of Rural and Community Development
gov.ie
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Contents Foreword by Minister for Community Development, Natural Resources
and Digital Development 2
About the Mobile Phone and Broadband Taskforce 4
Impact of Delivery of Actions 5
National Stakeholder Forum 12
Progress on 2018 Actions 13
Legislative Issues/Processes 13
Policy 23
Communications 26
Ongoing Actions from 2017 28
2019 Work Programme 34
2019 Actions 35
Membership of the Taskforce 50
Acknowledgements 51
Glossary 52
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Foreword by Minister for Community Development, Natural Resources and Digital Development
One of the positive aspects
to emerge from the work of
the Taskforce is the extent
to which practical
cooperation between the
agencies involved has
developed. This has been
fundamental to achieving
real results and actions on
the ground that continue to
deliver improvements in
services for people,
particularly in rural Ireland.
Access to high-speed broadband and good quality mobile phone coverage is an increasingly
important pre-requisite for businesses and communities. The Mobile Phone and Broadband
Taskforce was established to remove barriers to improved telecommunications services
through a collaborative approach to problem solving involving Government, the telecoms
regulator, industry and local government.
2018 saw a huge amount of progress made by a wide range of organisations. The second
Annual Review of the Mobile Phone and Broadband Taskforce sets out the actions that were
progressed during the year. One of the positive aspects to emerge from the work of the
Taskforce is the extent to which practical cooperation between the agencies involved has
developed. This has been fundamental to achieving real results and actions on the ground
that continue to deliver improvements in services for people, particularly in rural Ireland.
As in previous years, barriers to the rollout of telecommunications infrastructure fall into many
different categories such as geographic, regulatory or administrative. As a consequence, the
type of solutions that are required are varied and necessitate a flexible and collaborative
approach to problem solving. A good example of what can be achieved is how ComReg has
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introduced a licence exemption regime to promote the use of mobile phone repeaters. This
is a hugely significant move by the regulator and one which will benefit families and
businesses across the country.
This year will see a number of changes to how the Taskforce operates, including greater
engagement with key stakeholders around issues of strategic importance. I am optimistic
that this dialogue, which will take place at every quarterly meeting, will lead to additional
actions emerging over the course of 2019.
I wish to acknowledge the efforts of Ministers Naughten and Kyne for driving the process to
date and the involvement and cooperation of Group members. I also want to recognise the
valued input of speakers and attendees at the Taskforce’s Annual Forum, which was held in
Balinasloe on 12 October 2018 – without your involvement and participation the work of the
Taskforce would be much more challenging. I look forward to continuing to work closely with
members and stakeholders in 2019 to tackle barriers to connectivity and overcome problems
that are impacting the rollout of telecommunications infrastructure in Ireland.
Minister of State Seán Canney Minister for Community Development, Natural Resources and Digital Development
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About the Mobile Phone and Broadband Taskforce
The Programme for a Partnership Government gave a commitment to establish a Mobile
Phone and Broadband Taskforce to identify solutions to broadband/mobile phone coverage
deficits and to investigate how better services could be provided to consumers prior to full
build and rollout of the network planned under the National Broadband Plan (NBP) State
Intervention. The Mobile Phone and Broadband Taskforce was established in July 2016
arising from this commitment.
The Taskforce published its final report in December 2016.1 The Taskforce report addresses,
in a very comprehensive manner, a wide range of issues impacting on the provision of
broadband and mobile services. The report contained 40 actions aimed at accelerating the
delivery of telecoms infrastructure by commercial operators and also at facilitating the rollout
of the State led Intervention under the NBP.
All of the actions that the Taskforce identified targeted specific issues that had been raised
by stakeholders or identified through the work of the Taskforce. In addition, many addressed
underlying issues that are of fundamental importance to the ability of the telecommunication
operators to deliver improved services, particularly in rural areas.
Now in its third year of operation, the Taskforce continues to focus on issues that are
negatively impacting upon the rollout of essential telecommunications infrastructure in rural
areas. The Taskforce publishes quarterly reports on progress made and in February 2018
published its Implementation Review Report for 2017. All reports are available on:
www.drcd.gov.ie or www.dccae.gov.ie.
1 The Mobile Phone and Broadband Taskforce Report is available here: https://drcd.gov.ie/wp-content/uploads/taskforce-report-final-pdf-1.pdf
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Impact of Delivery of Actions
The Taskforce has continued to act as an example of what can be achieved when structures
are put in place to facilitate open communication amongst a diverse range of stakeholders;
encompassing industry, Government Departments and agencies, local authorities,
Regulators and rural communities across Ireland.
In the last twelve months alone, significant advances have been made on foot of the work of
the Taskforce, including:
P L AN N I N G AN D I N F R AS T R U C T U R E
A Working Group has been established to explore the feasibility of developing a
standardised policy for accessing and utilising State assets for the deployment of
telecommunications infrastructure.
The removal of development contributions for broadband infrastructure has resulted
in cost reductions for industry and increased placement of telecoms infrastructure.
Transport Infrastructure Ireland (TII) has completed significant works along the road
network, installing approximatively 1,000 km of ducting nationwide, which will enable
operators to deploy infrastructure to expand their networks along the route. (See
Figure 1)
TII will also now require the installation of ducting on all new road schemes and plans
are in place to geo-code all future ducts.
TII has reduced costs associated with accessing its ducts, meaning operators will be
better placed to deploy services more cost effectively.
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The Department of Transport, Tourism and Sport (DTTAS) published revised
Guidelines for Managing Openings in Public Roads (the Purple Book) in April 2017,
and rolled out training to local authorities and utilities on how to apply the Guidelines
in 2018.
Figure 1 Motorway/ Dual Carriageway
Communications Ducting
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The MapRoad Roadworks Licensing System (MRL) has been adopted by virtually
all local authorities and operators as the single, centralised process for all road
opening licences. (See Figures 2, 3 and 4)
952812671
26178
2016 2017 2018
9913069
1339943
12051536
2147665
465676
4573038
14923842
3363023
234874888
27141368
1105910
34232404
10834539
8621275
799675
0 500 1000 1500 2000 2500 3000 3500 4000 4500
Transport Infrastructure Ireland
Wicklow
Wexford
Westmeath
Waterford
Tipperary
South Dublin
Sligo
Roscommon
Offaly
Monaghan
Meath
Mayo
Louth
Longford
Limerick
Leitrim
Laois
Kilkenny
Kildare
Kerry
Galway County
Galway city
Fingal
Dun Laoghaire-Rathdown
Donegal
Cork County
Cork City
Clare
Cavan
Carlow
2016 2017 2018
Figure 2: MRL Applications
by Local Authorities
Figure 3: MRL Applications by Local Authorities per Annum
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I N F O R M I N G C O N SU M E R S
ComReg has published the results of tests carried out on mobile/smartphone
handsets currently available in Ireland. Certain aspects tested included:
o Antenna sensitivity performance; and
o The effect of building materials on indoor mobile performance.
The results are expected to enable consumers to make informed decisions in
choosing the handset best suited to accommodating their needs.
ComReg has substantially advanced work on a national coverage map for 2G, 3G
and 4G coverage in Ireland. The Map is expected to be published in Q1 2019. (See
Figure 5)
Eir32.13%
Irish Water24.43%
GNI20.60%
Non Utility11.41%
Siro6.47%
Virgin2.48%
ESB1.72%
eNet0.59%
BT0.18%
Figure 4: 2018 Applications Breakdown by Utilities
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Consumers can now avail of ComReg’s new price comparison tool. Packages can
be viewed by total cost, average monthly cost or handset cost. There is a mobile
phone application (App) to calculate usage, further assisting consumers to make
more informed decisions.
C O M M U N I C AT I O N S AN D S T AK E H O L D ER E N G AG EM E N T
Following on from the success of the inaugural National Stakeholder Forum, held in
October 2017, the second annual Stakeholder Forum occurred on 12 October 2018,
and facilitated reflection and discussion of the implementation of the Taskforce
actions and recommendations and wider issues impacting on the rollout of
telecommunications infrastructure.
ComReg has published a five year forecast report on mobile data volumes / speeds
and fixed broadband connections / speeds. That data will be reviewed at regular
intervals and will contribute to better network planning by operators and ensure they
keep pace with consumer demand for services.
Figure 5: Outdoor Mobile Coverage Map
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Broadband Officers in each local authority are engaging with telecommunications
operators and a variety of State agencies to remove obstacles to infrastructure
rollout.
Telecommunication Action Group meetings are held regularly and provide a forum in
which issues of concern to local authorities can be discussed, deliberated and
solutions identified.
T E C H N O L O G Y I N I T I AT I V E S
ComReg has developed a licensing exemption regime affording households and
businesses the opportunity to use indoor mobile phone repeaters to boost signals
within their premises and bring immediate improvements in mobile coverage.
At least two operators will have introduced WiFi calling by the end of Q1 2019, with
all operators likely to introduce the feature over the next 12 months. This and other
network feature enhancements will improve the user experience.
A focus group was established to provide guidance with respect to categories of
location where high-quality, reliable mobile coverage should be made available as a
priority. The report of the focus group was published 31 August 2018. It is anticipated
that the output of the focus group will influence the actions of mobile network
operators in their work to reduce mobile phone blackspots. The report will also inform
future policy with regard to priorities for mobile phone services.
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A F R E S H AP P R O AC H F O R 2 0 1 9
In 2019, the work of the Taskforce will continue with a new suite of actions, designed to
propel the communications revolution and facilitate greater access to vital telecoms
networks.
It is essential that the Taskforce remains dynamic and responsive to new sectoral
developments. In 2019, the Taskforce will be refreshed and revamped, with a wider array of
stakeholders invited to participate in quarterly thematic sessions, where emerging trends in
the digital sphere will be presented and debated.
This ‘new look’ Taskforce will afford a greater range of stakeholders the opportunity to feed
into the decision-making process, ensuring that telecommunications policy remains fair,
proactive and future-focused.
The energy and spirit of collaboration established over the previous two years of the Mobile
Phone and Broadband Taskforce will be broadened to harness new ideas and fresh voices.
In this way the Taskforce will continue to operate as a driving force in the elimination of
telecommunications barriers to a fully connected Ireland.
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National Stakeholder Forum
Action 1 of the first Taskforce Report committed to holding “an annual forum for all
stakeholders to discuss issues impacting on the rollout of telecoms infrastructure”. The
Department of Rural and Community Development (DRCD) and the Department of
Communications, Climate Action and Environment (DCCAE) were jointly tasked with
organising the event. The first Stakeholder Forum (the Forum) took place on 6 October 2017
in Athlone.
The positive effect of the first Forum has been invaluable, going above and beyond what was
originally anticipated. In that regard, although only originally meant as a once-off event, the
Forum is now part of a set of ongoing measures established to facilitate continuing dialogue
between key stakeholders.
Consequently, the second National Stakeholder Forum took place on 12 October 2018 in
Ballinasloe, Co. Galway. The event was chaired by former Minister of State Seán Kyne T.D.
The Forum aimed to bring together key stakeholders to engage in open dialogue, to discuss
issues impacting on broadband and mobile phone coverage, and to identify solutions to those
challenges in order to enhance and improve services.
This year’s Forum saw a varied range of stakeholders in attendance; from
telecommunications industry representatives and industry representative bodies, rural
internet service providers, several Government Departments, ComReg, local authorities, and
consumer interest bodies.
A panel of speakers were invited to present on specific issues relating to broadband and
mobile phone coverage, from a number of different perspectives. The panelists included:
Brian Donnellan, Vice-President and Dean of International Affairs, Maynooth University;
Robert Finegan, CEO Three; Carolan Lennon, CEO Eir; Conor Pope, Journalist and
Broadcaster and Anthony Whelan, Director Electronic Communications Networks and
Services, DG CONNECT.
The discussions held on the day formed the basis of the 2019 Work Programme, which is
set out at the end of this report.
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Progress on 2018 Actions
Legislative Issues/Processes
In a sector as fast-moving as telecommunications, where new technologies are constantly
emerging, it is imperative that legislation remains up to date in anticipating and responding
to new developments.
Over the last 12 months, Government Departments and agencies have worked
collaboratively under the aegis of the Taskforce to address matters impacting, amongst
others, the Roads Act, the Building Control Act and the Electronic Communications Act, as
well as reviewing processes in the Green Book (Overground Telecommunications
Infrastructure on Public Roads), Purple Book (Guidelines for Opening Public Roads) and the
Section 254 licence application process.
Action 1
Revise the Guidance on the Potential Location of Overground Telecommunications
Infrastructure on Public Roads (Green Book).
Responsible bodies
Department of Transport, Tourism and Sport supported by Transport Infrastructure Ireland
and the County and City Management Association.
Action status
Not delivered
Progress Made in 2018
This action was carried forward (Action 10) from 2017. TII has worked closely with
telecommunication operators over the past two years to identify sites that may be suitable
for siting overground telecommunications infrastructure, as new overground infrastructure
improves mobile phone connectivity.
From a long list of fourteen potential sites identified by industry, two were selected as
pathfinder projects. TII has continued to engage with telecommunication operators on these
two priority sites on the motorway network, one at Kilmacanogue on the N11 and the second
at Ballinasloe on the M6.
While the technical assessments at both of these sites have now been completed, the
telecommunication operators have expressed a wish to pause further development pending
clarity around site leasing costs for state land. As a consequence, the Green Book will not
be updated until such time as these sites are progressed further and the need for
alternations are identified.
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Action 2
Review the Section 254 licence application process and associated guidance. Identify
need for additional guidance and/or legislative changes.
Responsible bodies
County and City Management Association
Action status
Completed
Progress Made in 2018
A subgroup comprised of officials from DRCD, DCCAE, Department of Housing, Planning
and Local Government (DHPLG), the Local Government Management Agency (LGMA) and
the Roads Management Office (RMO) was established under the County and City
Management Association (CCMA) LUTS (Land Use and Transportation) Committee and
met on 5 occasions in 2018. The objective of the group was to review the section 254 licence
(Planning and Development Acts) application process and any associated guidance, to
identify any need for additional guidance and any legislative changes and make
recommendations to the LUTS Committee.
A draft paper was presented to the LUTS Committee in October, with feedback integrated
into a final report that is currently awaiting approval of the new iteration of the LUTS
Committee.
Action 3
Revise the guidelines for Development Contribution Schemes to ensure any waivers
apply to both mobile phone and broadband.
Responsible bodies
Department of Housing, Planning and Local Government
Action status
Completed
Progress Made in 2018
Revising the exemption waivers to incorporate mobile phone infrastructure as well as
broadband will bring consistency to Development Contribution Schemes.
DHPLG prepared an update to the 2013 Development Contribution Guidelines to extend the
current exemptions for broadband infrastructure to incorporate mobile phone infrastructure
by way of a Circular letter issued to planning authorities under Section 28 of the Planning
and Development Act 2000.
Planning authorities must have regard to guidelines issued under Section 28 in the
performance of their functions generally under the Planning Acts. The Circular letter issued
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on 3 July 2018 and the Department intends to continue to engage with planning authorities
in relation to its implementation.
Action 4
Undertake a review of planning applications for the renewal of temporary permissions
for mobile phone masts.
Responsible bodies
Department of Housing, Planning and Local Government
Action status
Not delivered – carried forward to 2019
Progress Made in 2018
Due to other work priorities DHPLG was unable to progress this action in 2018 and as a
result it will be carried forward into 2019.
The Department will engage with local authorities, through representative bodies, DCCAE,
and Telecommunications Industry Ireland (Ibec)2 to gather information and get an
understanding of issues arising to inform the review.
Action 5
Agree a protocol for periodic engagement on general planning matters, including
exempted development provisions, between the Department of Housing, Planning
and Local Government and the industry, in conjunction with the Department of
Communications, Climate Action and Environment.
Responsible bodies
Department of Housing, Planning and Local Government
Action status
Completed
Progress Made in 2018
The final protocol was circulated on 19 July 2018 and will provide for a more structured
approach to engagement on planning matters between the Department and the
telecommunication companies. The Department will arrange a formal meeting with the
industry in early 2019, in tandem with progression of Action 4 and 32.
2 Telecommunications Industry Ireland is the Ibec representative body for leading industry and associated
interest groups in the field of electronic communications. It represents companies involved in fixed, mobile, wireless, fixed wireless, satellite and cable based service provisions, outsourcing and internet service provision. For ease of identification, Telecommunications Industry Ireland will be referred to as ‘Ibec’ throughout this report.
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Action 6
Install ducting on new national primary/secondary roads and engage in consultation
with industry on where additional ducting is required to improve coverage.
Responsible bodies
Transport Infrastructure Ireland
Action status
Completed – carried forward to 2019
Progress Made in 2018
The availability of ducting (for the installation of fibre) is a vital element of backbone
infrastructure for a digitally connected Ireland. Installation of ducting was completed on gap
sections of the motorway network in 2018. Ducting is accordingly available along the M4/M6
Corridor from Kilcock to Galway, on the M7 from Newbridge to Limerick and on the M8 from
Portlaoise to Glanmire.
Further ducting works are planned for 2019, with the intention to commence installation of
approximately 40km of ducting on the M18 from Shannon to Limerick and on the Limerick
Southern Ring Phase 1, both of which are sections of the network which predated the
practice of duct installation. This will result in ducting being available on the full M17/M18
corridor from Tuam to Limerick. As part of the widening of the M7 Naas By-pass to three
lanes, new ducting is being installed on the motorway from Naas to Newbridge. This will be
completed in Q2 2019.
Action 7
Establish structures to enable greater coordination amongst telcos on:
Engaging with Broadband Officers at the preplanning stage of new planning
applications; and
Sharing of telecoms Infrastructure.
Responsible bodies
Ibec
Action status
Completed
Progress Made in 2018:
Throughout the year, operators have actively engaged, both formally and informally, with
Broadband Officers in local authorities. The Broadband Officers are becoming key
facilitators for operators to engage early at all stages of the planning application process.
Mast infrastructure sharing has been developed by mobile operators and tower companies
through bilateral commercial negotiations and is operating effectively. The telecoms
companies feel that no further structures are needed at this juncture.
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The publication by local authorities of telecoms infrastructure assets and terms of
rental/leasing would greatly enhance the early feasibility studies of telecoms deployment
especially if the Broadband Officers had this information available.
Companies will continue their engagements with Broadband Officers to deepen their
understanding of the sector’s needs and its desire to access local authority owned
infrastructure at appropriate rates to assist deployment decisions.
Action 8
Monitor progress on
(i) the implementation of the Guidelines for Managing Openings in Public Roads
(Purple Book) and
(ii) the general efficiencies of Monitoring Committee and Stakeholder (User) Forum.
Responsible bodies
Department of Transport, Tourism and Sport
Action status
Completed
Progress Made in 2018
The Purple Book provides the framework for utilities opening public roads. The revised
Purple Book was published in 2017 by DTTAS following a lengthy period of public
consultation and engagement with industry.
Throughout 2018, the Department has continued to monitor the implementation of the
Purple Book, with the Monitoring Committee meeting as required. In addition, the Joint
Utilities Local Authority Users Forum (JULA) met 6 times in 2018 and will continue under
joint chairs selected by the Forum members.
The Joint Chairs of the Users Forum will attend the next meeting of the Monitoring
Committee to provide an update on progress achieved to date together with an outline of
issues to be considered/addressed in 2019.
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Action 9
Monitor progress on the implementation of the nationally agreed pricing framework
for road opening licences.
Responsible bodies
County and City Management Association
Action status
Completed
Progress Made in 2018
Following an engagement with the telecommunications industry, the CCMA agreed to
introduce a standardised pricing framework. This will provide clarity and certainty and, when
combined with the new National Deposit Scheme, should serve to reduce the cost to
telecommunication companies (and other utilities) of opening roads and pavements.
Standardised application fees were introduced nationally from September alongside
standardised Long-Term Impact (LTI) charges. General agreement has also been reached
between the sector and the telecommunications companies on the structure of a National
Deposit Scheme, which it is hoped to implement in Q1 2019. The next steps will see a move
to median rates for long-term impact changes in early 2019.
Action 10
Working with stakeholders, the Department of Transport, Tourism and Sport will lead
the development of a roadmap over the course of 2018, setting out the key issues to
be considered in response to the ongoing developments in relation to Connected and
Automated Vehicles, taking account of emerging and evolving EU and international
policies and approaches to the sector.
Responsible bodies
Department of Transport, Tourism and Sport
Action status
In progress for delivery
Progress Made in 2018
Connected and Automated Vehicles (CAVs) are increasingly seen as the future of mobility,
with the potential for seismic change for not just the transport industry, but also the
telecommunications sector as well as society. Increasing automation and connectivity will
allow vehicles to ‘talk’ to each other, traffic management systems as well as other road
users.
The Department’s main priority in 2018, continuing into 2019, is to finalise Guidelines for
testing CAVs on public roads in Ireland. These Guidelines are at draft stage and will be
circulated to stakeholders shortly. Following finalisation of the testing Guidelines, work will
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commence on a CAV Roadmap and Plan. The CAV Roadmap and Plan will be subjected to
Public Consultation as well as stakeholder consultation.
Action 11
Consider the need to develop guidance on alternative methods to trenching such as
micro-trenching for application across all local authority areas.
Responsible bodies
Department of Transport, Tourism and Sport supported by Transport Infrastructure Ireland
and the County and City Management Association
Action status
In progress for delivery – carried forward to 2019
Progress Made in 2018
Micro-trenching is a form of trenching that is less invasive than other approaches to road
opening. Micro-trenching has been used internationally for many years and its introduction
into Ireland promises a number of potential benefits including: reduced costs, quicker
delivery and less long terms impacts on roads and footpaths.
2018 saw the commencement of four micro-trenching trials in towns across Ireland, with
other alternative methods also being explored by telecommunication companies. Following
the conclusion of the trials, recommendations will be made regarding the implementation of
national procedure.
It is intended to carry forward this action into 2019 in order to close out the existing trials
and identify whether a method statement is required in order to guide future works of a
similar type.
Action 12
Expand the mobile coverage blackspots pilot project to encompass all 31 local
authority areas.
Responsible bodies
Department of Rural and Community Development
Action status
Not delivered
Progress Made in 2018
A revised data collection exercise was completed in Q2 by 17 local authorities to map local
blackspots and identify infrastructure that could potentially be used to improve
telecommunications services. This activity was followed by multiple engagements with
mobile telecommunication companies over the course of the summer.
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As a consequence of renewed mobile infrastructure and technology upgrade activity by
infrastructure providers and telecoms operators, the Department started considering
alternative approaches to redressing blackspots. As a first step, the Department is co-
funding a pilot blackspot project in MalinBeg with Vodafone and Donegal County Council. It
is hoped that the learnings from this project will directly contribute to a revised approach to
addressing mobile phone blackspots in rural Ireland in 2019.
In parallel, a number of local authorities are working with telecoms operators to identify
solutions to blackspots. The publication of ComReg's national coverage map will give a more
accurate reflection of mobile phone coverage throughout the country (see action 31).
Action 13
Geo-code all new ducting and make information on the ducting accessible to local
authorities – where practicable, feasible and there are no security issues.
Responsible bodies
County and City Management Association
Action status
Not delivered – carried forward to 2019
Progress Made in 2018
Geo-coding all new ducting will provide a more complete picture of utility infrastructure under
the road, which will allow telecommunication companies and local authorities to have a
greater insight into what infrastructure is potentially available to share. In addition,
knowledge of underground infrastructure should allow utilities to avoid others’ infrastructure.
The Maproad Roadworks Licensing system records location of road openings but not the
detail of ducting. Location drawings are available – as a requirement of Purple Book. As a
pilot exercise, an application for funding under the Digital Innovation Programme 2018 (DIP)
was approved for Mayo County Council in November.
It is intended to carry forward this action into 2019 in order to close out the learnings from
the pilot exercise and develop a new GIS module.
Action 14
All mobile operators to introduce WiFi calling to enable mobile users to make phone
calls indoor over fixed broadband services.
Responsible bodies
Ibec
Action status
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In progress for delivery
Progress Made in 2018
WiFi calling allows users to use their native WiFi network to make and receive calls when
the mobile phone coverage signal is poor. This is particularly useful for people living in rural
areas who may not have good mobile phone coverage or where building materials
negatively impact the mobile phone signal being received.
Operators are progressing the introduction of WiFi calling. Eir introduced WiFi calling in Q1
2017 and has seen very strong usage by its customer to enhance their mobile experience.
Vodafone has indicate that it intends to introduce WiFi calling prior to the end of Q1 2019.
Three is continuing to evaluate the potential introduction of WiFi calling.
Action 15
Establish a focus group to provide guidance with respect to categories of location
where high quality reliable mobile coverage should be made available as a priority
taking account of consumer expectations.
Responsible bodies
Department of Communications, Climate Action and Environment
Action status
Completed
Progress Made in 2018
A focus group was established in 2018 to provide guidance with respect to categories of
location where high quality reliable mobile coverage should be made available as a priority.
The focus group held four meetings between January and May 2018. Having completed its
work, the report of the focus group was published on DCCAE’s websites on 31 August 2018.
The report of the focus group:
• Sets out ranked list of categories of location where high quality mobile coverage should
be available.
• Recommends the level (quality and reliability) of coverage for these locations with
respect to mobile voice and data services.
It is anticipated that the output of the focus group should influence the actions of the mobile
network operators in their work to reduce mobile phone blackspots. It will also inform future
policy in both Departments with regards to priorities for mobile phone services.
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Action 16
Ensure that broadband and mobile phone infrastructure providers have access to
new on-line facilities for planning applications as part of the new e-planning
arrangements.
Responsible bodies
Department of Housing, Planning and Local Government
Action status
In progress for delivery
Progress Made in 2018
The new e-Planning system will facilitate online applications in relation to broadband and
mobile phone infrastructure as part of the nationwide rollout of e-planning and online access
to planning services. The Planning and Development Amendment Act 2018, passed by the
Oireachtas in July 2018, will provide the underpinning legislation for e-planning, which will
see the introduction of online planning applications, appeals and associated payment of
fees.
Significant development work for the e-planning system was undertaken during 2018.
Further focused work was undertaken with the local authority sector to scope the technical
implications for rollout and the implications for adjusting current systems to deal with the
processing of planning applications files.
User interface testing is continuing into Q1 2019, with a view to commencing pilots in Q2
2019.
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Policy
The structures of the Mobile Phone and Broadband Taskforce have evolved to provide a
greater number of stakeholders the opportunity to contribute to the policy-making process.
Through the Stakeholder Forum and ongoing bilateral engagement, the Taskforce gains an
invaluable snapshot into some of the challenges experienced by telecommunications
stakeholders.
From these insights, the Taskforce has worked with action holders to develop policies which
aim to balance the interests of Government, State and Public Bodies, Regulators, industry
and the citizen. In 2018 the Taskforce primarily focussed actions that would ultimately enable
and improve access to suitable infrastructure for the siting of telecommunication equipment.
Action 17
The Minister for Transport, Tourism and Sport to consider Transport Infrastructure
Ireland request for revised duct access charge on receipt of views from the Ministers
for Finance, and Communications, Climate Action and Environment.
Responsible bodies
Department of Transport, Tourism and Sport
Action status
Completed
Progress Made in 2018
Ministerial approval for a reduction in its duct access rental charge was conveyed to TII in
July 2018 by the Minister for Transport, Tourism and Sport following receipt of views from
the Ministers for Finance, and Communications, Climate Action and Environment. Reducing
the duct access rental charge should serve to encourage prompt development of
telecommunications infrastructure by telecommunication operators.
Action 18
Develop and publish a policy for all local authorities around access to and use of
infrastructure. To be supported by maps of available infrastructure across the
country and guidelines on where infrastructure can and cannot be located.
Responsible bodies
County and City Management Association
Action status
Not delivered – carried forward to 2019
Progress Made in 2018
This action has been integrated into Action 19 and will be carried forward into 2019 as part
of a coordinated effort to agree a standardised access policy to state and publicly-owned
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infrastructure for use by telecommunications companies to improve mobile phone coverage
and access to high-speed broadband.
Action 19
Establish a working group to explore the feasibility of developing a standardised
policy for accessing and utilising State assets for the deployment of telecoms
infrastructure.
Responsible bodies
Department of Communications, Climate Action and Environment supported by the
Department of Rural and Community Development.
Action status
Completed
Progress Made in 2018
A working group was established in 2018 with the remit of investigating the feasibility of
developing standardised policy for accessing and utilising State and publicly-owned assets
for the deployment of telecommunications infrastructure. The working group met on four
occasions between July and November 2018, and agreed Terms of Reference and a Work
Programme. The working group is currently developing a draft Government Policy
Statement, with a view to submitting the Policy Statement for Cabinet approval in Q1 2019.
Action 20
Explore the feasibility of developing a database for sharing of telecoms operator
information and local authority infrastructure information.
Responsible bodies
Department of Communications, Climate Action and Environment supported by the
Department of Rural and Community Development.
Action status
Ongoing – carried forward to 2019
Progress Made in 2018
This action will be considered under the work programme of the Working Group on State
and Publicly Owned Assets in 2019.
Page | 25
Action 21
Review the role of Broadband Officers in order to clearly define and standardise the
scope of the role across all local authorities. In addition put in place structures to
provide a greater level of support to Broadband Officers.
Responsible bodies
County and City Management Association supported by the Department of Rural and
Community Development
Action status
Delayed
Progress Made in 2018
A proposal to establish a Digital Development Office in local authorities is being drafted.
This reflects the sector’s commitment to a vital infrastructure project (NBP) and an essential
service in the form of Digital Engagement with citizens and communities. The CCMA will
consider the role of the Broadband Officer/Support Unit in local authorities and determine
what expertise and knowledge is necessary to complement the existing skillset of the
Broadband Officers and the resources required. A proposal document is to be reviewed by
the CCMA in Q1 2019.
Page | 26
Communications
Improving the level and quality of information that is disseminated to Broadband Officers and
the public is a key objective of the Taskforce. Throughout 2018 both Departments worked
closely with industry and Taskforce members to increase the amount of timely and useful
information that was provided to Broadband Officers in order to aid their interactions with
members of the public.
Action 22
Commence the production of a National Digital Strategy, to set out a vision for Ireland
to reap the full rewards of a digitally enabled society.
Responsible bodies
Department of Communications, Climate Action and Environment
Action status
Completed
Progress Made in 2018
The development of a new National Digital Strategy (NDS) is being led as a shared effort by
the Department of the Taoiseach; DCCAE; Department of Business, Enterprise and
Innovation (DBEI), and the Office of the Government Chief Information Officer in the
Department of Public Expenditure and Reform (DPER).
A Digital Strategy Interdepartmental Group including representatives from all Departments
is supporting its development ensuring a comprehensive whole-of-Government approach.
As committed to in the Action Plan for Jobs, a Framework for Developing a new NDS has
been completed, which went to Government in July 2018, and reflected preliminary
stakeholder consultations with civic society, enterprise representatives, industry, education
providers and academia.
The Department of the Taoiseach ran a public consultation on the proposed new NDS
between 22nd of October and the 23rd of November 2018. This public consultation will
ensure that the public’s concerns, needs and ambitions are at the heart of the Strategy.
Page | 27
Action 23
Improved dissemination of information on developments in high-speed broadband,
and awareness raising of its benefits:
Broadband Officers to engage with PPNs to increase community awareness
around high-speed broadband; and
Communications at local level to address concerns arising from proposed siting
of masts.
Responsible bodies
County and City Management Association
Action status
Ongoing
Progress Made in 2018
Regular meetings of the Telecommunications Action Group (formerly the Regional Action
Groups) provide an opportunity to disseminate information on telecommunication
infrastructure deployment and developments in new technologies. Throughout 2018 regular
agenda items covered issues such as 5G deployment, network development plans and the
operation of the national charging framework. Engagement with local community groups is
underway across a number of local authorities as part of efforts to develop local digital
strategies. Additional actions will be undertaken in 2019 following the rollout of high-speed
broadband in the intervention area.
Action 24
The Advertising Standards Authority (ASAI) to develop guidelines for
telecommunications operators on advertising of telecommunications services
Responsible bodies
Advertising Standards Authority for Ireland
Action status
Delayed – carried forward to 2019
Progress Made in 2018
As part of an engagement process the Authority held bilateral meetings with nine
telecommunications companies. The ASAI undertook research on how advertising of
telecommunication services are advertised in other markets, most notably the UK. As many
of the companies in Ireland also operate in the UK, the focus of this research was on newly
developed guidance in relation to telecoms advertising as well as decisions of the ASA UK.
Analysis was carried out on ASAI decisions and on the trends in complaints related to
telecom advertising.
An initial draft guidance note has been prepared and is being reviewed internally. A short
consultation process will be undertaken prior to the Note being finalised; the ambition is now
to deliver by end Q1 2019.
Page | 28
Ongoing Actions from 2017
The following actions were carried forward from 2017:
Action 25
Department of Communications, Climate Action and Environment and Department
of Housing, Planning and Local Government will complete the necessary legislation
to ensure that all new-builds are broadband enabled, including mandating that
ducting is in place to facilitate connection to high-speed networks.
Responsible bodies
Department of Communications, Climate Action and Environment supported by the
Department of Housing, Planning and Local Government.
Action status
Delayed – carried forward to 2019
Progress Made in 20183
Directive 2014/61/EU has been transposed in its entirety, with the exception of Article 8,
which obliges member states to ensure that all newly constructed and renovated buildings
which are subject to a building permit must be equipped with in-building physical
infrastructure, from the access point to the network termination point.
It had initially been considered that a possible legislative vehicle for transposing Article 8
was via an amendment to the Building Regulations under the Building Control Act 1990.
However, legal advice received in Q3 2018 indicated that a revised, or an alternative,
transposition approach would have to be considered. DCCAE continues to explore
alternative legislative vehicles in an effort to identify the optimal solution to ensuring
appropriate and effective transposition of Article 8.
Action 26
The MapRoad Roadworks Licensing System will be utilised by practically all local
authorities and road opening licensing applicants as the single national centralised
road opening licensing system.
Responsible bodies
Department of Transport, Tourism and Sport supported by the local authorities and the
telecommunications operators
Action status
Completed – carried forward to 2019
3 This action is still under discussion between the two Department and subject to amendments.
Page | 29
Progress Made in 2018
The MapRoad Roadworks Licensing System is an online application system that processes
applications from utilities to open roads and footpaths. It is now in use in 30 of the 31 local
authorities, with a significant increase in the number of licence applications being processed
through the system.
Necessary upgrades being progressed to enable Dublin City Council’s entry onto the system
and it is currently projected that all local authorities will be using the MapRoad Roadworks
Licensing System by the beginning of 2020.
Action 27
Formulate legislative proposals that may be required to deal with issues arising from
the review of legislation governing TII's and the road authorities’ statutory roles and
functions in so far as they relate to telecommunications operators accessing the
assets under their control or TII fully exploiting such assets: -the Communication
Regulation (Premium Rate Services and Electronic Communications Infrastructure)
Act 2010; and -the Road Acts.
Responsible bodies
Department of Communications, Climate Action and Environment supported by the
Department of Transport, Tourism and Sport
Action status
Delayed – carried forward to 2019
Progress Made in 2018
TII has repeatedly raised concerns regarding the inadvertent layer of bureaucracy created
by the Communications Regulation (Premium Rate Services and Electronic
Communications Infrastructure) Act 2010. Inter alia, the provisions of the Act require that TII
must consult with the local authority (for up to 21 days) before granting a licence.
One possible option identified to address this matter is to amend the Act of 2010 Act.
The question is raised as to whether this also requires corresponding amendments to the
Roads Act, with all parties cognisant of the need to avoid any further unintended
consequences. To this end, DCCAE has impressed the need for DTTAS to provide guidance
as to which aspects of the Roads Act may be affected, with DTTAS in agreement that they
would do so.
DTTAS has received an options paper from TII, in which TII indicate their own preferences.
DTTAS will revert to DCCAE on foot of same.
Page | 30
Action 28
ComReg will engage a suitable third party to produce a publication that sets out a
five year forecast of data traffic that is reviewed, updated at regular intervals and
made available on ComReg’s website. Examples of forecast items include:
1. Mobile data volumes/ speeds
2. Fixed broadband connections/speeds.
Responsible bodies
Commission for Communications Regulation supported by telecommunications operators
Action status
Completed
Progress Made in 2018
ComReg has undertaken a five-year forecast of mobile data traffic in Ireland. This forecast
will help enable better network planning by operators and assist stakeholders to keep pace
with consumer demand for services.
A number of demand and supply side factors affect mobile data traffic. Demand side factors
include: population growth; the use of different mobile applications by consumers and
businesses, such as video streaming and audio, web browsing, social networking and
gaming; and the growth in M2M (Machine to Machine) traffic. Supply side factors include
the evolution of mobile devices used by consumers, the degree of WiFi offload and the
impact of iterative developments of mobile technology (from 3G to 4G, and in the longer
term to 5G).
The final report projects that the demand for mobile data in Ireland is to forecast to grow at
an average of 32% per year up to 2022, though the rate of growth will slow during the
forecast period. Total annual mobile data traffic will increase from 268 million GB/year in
2017 to 1,059 million GB/year in 2022,
The final report is available on ComReg’s website.4
4 https://www.comreg.ie/publication/mobile-data-traffic-forecast-in-ireland/
Page | 31
Action 29
ComReg will introduce a scheme allowing the use of accredited mobile phone
repeaters to help address the issue of indoor coverage, particularly in rural areas.
Responsible bodies
Commission for Communications Regulation
Action status
Completed
Progress Made in 2018
The issue of indoor coverage is one that has taken on a new importance in recent years due
to the use of more energy efficient building materials and the changing habits and usage
patterns of consumers. ComReg undertook to introduce a new scheme to allow the use of
repeaters in order to improve indoor coverage. Following a consultation, a final decision was
published by ComReg on 27 June5 and which exempts certain types of repeaters. A list of
suppliers is available on ComReg’s website.6
Action 30
ComReg to finalise testing to determine the sensitivity of mobile phone handsets on
the market, and make data publicly available.
Responsible bodies
Commission for Communications Regulation
Action status
Completed
Progress Made in 2018
ComReg identified in its current Radio Spectrum Management Strategy Statement
(ComReg 16/50) that poor antenna performance in handsets is likely one of the issues that
has a significant effect on users’ experience. ComReg took the decision to test the
performance of handsets currently on the market to better inform consumers of the effect
handset performance can have on their experience. In total this phase of testing took c.
2,000 hours to complete and resulted in the publication of the Mobile Handset Performance
(Voice) report (ComReg 18/05), which is available online.7
5 https://www.comreg.ie/publication/mobile-phone-repeaters-response-to-consultation-and-final-decision/ 6 https://www.comreg.ie/media/2018/11/Supplier_Installer_List2018.pdf 7 https://www.comreg.ie/publication-download/mobile-handset-performance-voice
Page | 32
Action 31
ComReg to publish on its consumer website a composite national coverage map,
outlining telecoms operator coverage information.
Responsible bodies
Commission for Communications Regulation
Action status
In progress for delivery
Progress Made in 2018
The availability of a composite national mobile coverage map is a significant milestone for
the Taskforce. For the first time, mobile users can access coverage data from all operators
in a single place. This will allow consumers to make more informed purchasing decisions
and further supports the handset testing work completed by ComReg in 2018.
ComReg appointed an IT consultancy company following a tender process to deliver the
mobile coverage map. Updated data was provided by Mobile Network Operators in late
October and early November 2018. A test version of the Map was released to mobile
operators with 4G data in December 2018.
In Q4 2018, ComReg released a coverage map with all 2G, 3G and 4G data to mobile
operators and comments were provided in January 2019. ComReg is now working to go live
with the map before the end of February 2019.
Action 32
Initiate a focused review of the statutory Planning Guidelines (1996 and 2012 update),
and amend as required, to reflect changes in telecommunications sector.
Responsible bodies
Department of Housing, Planning and Local Government
Action status
Not delivered – carried forward to 2019
Progress Made in 2018
The telecommunications sector is constantly evolving, with new technologies emerging. This
impacts the planning sector as new technologies have the potential to impact the
environment in which they are located in different ways to previous generations of
technologies. DHPLG will engage with DCCAE, as well as other stakeholders to initiate a
focused review of the existing planning guidelines in early 2019 to ensure that any changes
that are necessary are considered and brought forward, as appropriate.
While this action is delayed and will now be delivered in 2019, DHPLG had agreed with
Telecommunications Industry Ireland, via DCCAE, that they would prepare a document
outlining their observations and suggested amendments on the current guidelines.
Page | 33
Consultants were engaged by Telecommunications Industry Ireland to carry out this
exercise, with the final report currently being prepared. It is expected that the final report will
be communicated to DHPLG in Q1 2019.
Action 33
Each telco to produce a quarterly report to the Taskforce Implementation Group on
network enhancements, new services and future plans and the benefits to consumers
of their products and services.
Responsible bodies
Ibec
Action status
In progress for delivery – carried forward to 2019
Progress Made in 2018
Telecommunication companies provide a quarterly update to the Taskforce on new services
and network enhancements. Discussions are ongoing with industry to provide a greater level
of detail on a county by county basis in 2019.
Action 34
Each local authority should have a Local Digital Strategy, encompassing a digital
readiness assessment, in place to support the evolving needs of the digital society
and to ensure that the full benefits of the enhanced telecoms infrastructure delivered
by the NBP rollout are felt by businesses and communities across the country.
Responsible bodies
Department of Rural and Community Development supported by the County and City
Management Association.
Action status
In Progress for delivery
Progress Made in 2018
Digital Readiness Assessments issued to each local authority in Q1, which were followed
up with a series of workshops in June around the themes contained the local digital strategy
framework. A guidance document was subsequently produced and circulated for local
authorities. The Department has also identified and circulated substantial reference material
to local authorities. The Department will continue to work with local authorities as they
finalise and publish local digital strategies over the coming months.
Page | 34
2019 Work Programme
The agreed list of actions included in the 2019 work programme for the Taskforce
incorporates a small number of items carried over from 2018 for completion and a range of
new measures. The new actions included are a direct result of discussions held throughout
the year with action holders and other key stakeholders. In addition to feedback received
from attendees at the National Stakeholder Forum held in October 2018.
Page | 35
2019 Actions
I N F O R M AT I O N
No Action Lead Impact Performance Indicator Delivery Date
1. Local Authorities (LAs) to
share list of all scheduled
Road Improvement and
Restoration Programmes
with all Telecom’s operators
to assist in scheduling of
network improvements.
CCMA
(supported
by JULA/
DTTAS)
Telecommunication companies’
awareness of LAs programmes
and timelines will improve
scheduling of any network
improvement prior to road
improvement works.
Number of local authorities
actively sharing details of road
improvement programmes.
Quarterly Reporting
from Q3
2. Complete and evaluate the
micro-trenching pilot
programmes and develop a
Method Statement, if
appropriate, in line with
industry best practice.
(Carried forward, with
amendments, from 2018 -
Action 11)
DTTAS
(supported
by CCMA)
Completing the pilot and
developing a Method Statement
will allow for faster rollout of high-
speed broadband.
Pilot programme completed and
Method statement agreed.
Q2
3. Develop the GIS module of
the MRL to incorporate more
geo-spatial data in respect of
road openings and
underground infrastructure.
CCMA Capturing GIS data on
underground infrastructure will
allow for more orderly planning of
road openings.
Module developed and
implemented.
Quarterly Reporting
Page | 36
(Carried forward, with
amendments, from 2018 -
Action 13)
4. The RMO to publish a regular
(quarterly) report on the
MapRoad Licensing System.
CCMA Improved data on MapRoad
licensing system will allow for
improved engagement between
local authorities and
telecommunication companies.
Reports issued on a quarterly
basis.
Quarterly Reporting
5. Telecommunications
operators to collaborate with
the ASAI and ComReg to
ensure the use of plain
language in information
displayed on their websites
for consumers on consumer
rights and factors that impact
mobile phone reception.
ComReg will consider if
appropriate further
information could be provided
by industry and will
encourage
telecommunications
operators (following
discussion with ComReg and
Ibec
(supported
by Telcos/
ASAI/
ComReg)
Consumers will have a clear
understanding of information that
might have previously been
published in technical language
not accessible to all.
Programme of improvements
agreed.
Relevant, easily understandable
information provided by
Telecommunication Operators on
their websites.
Q4
Page | 37
ASAI), to make such
information available on their
websites.
6. Each telco to produce a
quarterly report to the
Taskforce Implementation
Group on network
enhancements, new services
and future plans and the
benefits to consumers of their
products and services.
(Carried forward form 2018
- Action 33)
Ibec
(supported
by Telcos)
Customer experience improved
by optimising innovative
technology.
Quarterly report published. Quarterly Reporting
7. Commercial and non-
commercial state and public
bodies to increase the
number of records listed on
the Intra-State Property
Register.8
(Carried forward, with
amendments, from 2018 -
Actions 18,19 and 20)
OPW
(supported
by DRCD,
DCCAE,
CCMA and
the LDA9)
Facilitates sharing of knowledge
across State bodies of State and
publicly owned property assets in
urban and rural areas.
Increased use of the Intra-State
Property Register by State and
publicly owned bodies.
Q4
8. DRCD and DCCAE will work
together to improve public
DRCD/
DCCAE
Increasing awareness of the
Taskforce will improve visibility of
Increased media engagements
throughout 2019.
Quarterly Reporting
8 The State Property Register may migrate to the register of lands/properties to be developed by the Land Development Agency (LDA) 9 See footnote 8
Page | 38
awareness of the work and
impact of the Taskforce.
the actions and improvements
already delivered.
9. ComReg to continue to
provide and promote
information for consumers
through ComReg’s
Consumer Engagement
programme, including via
ComReg’s consumer website
pages and using ComReg’s
outreach programme.
ComReg
(supported
by Ibec/
ASAI)
Clear information, easily
understandable by all, will
improve consumers’ knowledge of
their rights and the technical
specificities expected of the
product they are purchasing.
Consumer Information provided
on ComReg’s website and directly
to consumers by ComReg
consumer engagement activities.
Quarterly Reporting
10. ComReg will develop and
implement a programme of
enhancement of the National
Coverage Map.
ComReg Increased map functionality may
help consumers make more
informed decisions on products
and services.
Programme enhancement
developed and implemented.
Quarterly Reporting
Page | 39
C O L L AB O R AT I O N
No Action Lead Impact Performance Indicator Delivery Date
11. Increase the number of local
authorities providing
reasonable access to their
facilities to
telecommunication
companies for the installation
of essential infrastructure.
CCMA Facilitates easier access to state
assets by telecommunication
operators, which will result in
easier and faster infrastructure
rollout.
Number of local authorities that
have made their facilities
available.
Q4
12. CCMA to review the
implementation of the
national charging framework
and deposit scheme.
CCMA Ensuring that the national
charging framework and national
deposit scheme are fair and
equitable.
Review completed and published. Q4
13. The LUTs committee, with
the engagement of the Irish
Public Bodies (IPB), to
explore the feasibility of
agreeing a prescribed
indemnity clause for the use
of local authority land and
assets by telecoms
companies.
CCMA The introduction of a prescribed
indemnity clause would simplify
negotiations between local
authorities and
telecommunication companies,
thereby reducing the time spent
before an asset can be put into
use for the provision of
telecommunication services.
Feasibility review completed. Q4
14. Telecommunication
operators to appoint a senior
person to take responsibility
for engagement with local
Ibec
(supported
by Telcos)
Streamlined engagement
between telecommunication
companies and local authorities to
reduce the number of problematic
Appointment of senior person to
role by each telco operator.
Q1
Page | 40
authorities as a designated
first point of contact for
problematic applications.
applications under the MapRoad
Licensing System.
15. In the context of existing
statutory obligations,
telecommunication operators
to agree on a voluntary Code
of Practice for
granting/sharing access to
mobile telecommunication
infrastructure.
Ibec
(supported
by Telcos)
Improved cooperation by
telecommunication companies will
lead to improved coverage in rural
Ireland.
Code of Practice agreed amongst
telecommunication companies.
Q3
16. Telecommunication sector to
work with local authorities to
agree a standardised
procedure for seeking
planning permission for new
mast sites –including: taking
account of County
Development Plan, pre-
planning meetings and
standardised Application
Pack.
Ibec
(supported
by Telcos /
CCMA)
Improved process for Planning
Applications and objections to
new Mast Sites facilitating faster
and cheaper development.
Standardised procedure agreed
and implemented.
Q2
17. Telecommunication
operators to agree a national
standardised process for T5s
from application to signoff in
Ibec
(supported
by Telcos)
Improved efficiency in the Road
opening Licensing Systems and
increased confidence in the
telecommunication operators to
Standardised procedure agreed
and implemented.
Q2
Page | 41
discussion with LGMA/CCMA
including completion of
relevant sections on MRL-
Works Programme Schedule
and Maps and relevant
documentation/photographs
to improve the timeliness of
the application life cycle from
open to close.
carry out works to the required
standard.
18. In the context of the
Broadband Cost Reduction
Directive, where appropriate,
telecommunications
providers in response to a
request will participate in a
limited number of shared
telecommunications
infrastructure pilots (such
pilots to sit within the existing
regulatory framework and
regulatory requirements).
Ibec
(supported
by Telcos)
Use of shared
telecommunications infrastructure
will reduce the need for road
openings and future proof towns
and villages for future digital
connectivity demands.
Participation by telcos in identified
pilots.
Quarterly Reporting
from Q3
19. ComReg’s market
surveillance team proactively
monitors the release of
unlicenced equipment into
the State through preventive
ComReg Engagement with stakeholders to
further a collaborative approach
through discussing and identifying
trends and issues and sharing
key learnings and information.
Improved collaboration and
information sharing.
Q2
Page | 42
means and with the
cooperation of various
stakeholders including online
selling platforms.
Additionally, ComReg will
now establish a quarterly
forum with key licenced
stakeholders including for
example:
Tetra/Gardaí
Broadcasters
MNOs
Link Operators
Business radio dealers
Wireless Broadband
Providers
20. Liaise with local authorities to
consider the issues
governing the use of public
lighting infrastructure for
siting small cell technologies.
ESB
Networks
(supported
by CCMA/
DRCD/
DCCAE)
Agreement on the use of street
lighting for the purposes of siting
small cell technologies would
greatly improve the speed of 5G
rollout.
Agreement of a policy document
for local authorities.
Q4
21. Formulate legislative
proposals that may be
required to deal with issues
DCCAE
(supported
by DTTAS)
This will allow for greater clarity in
the processes, timelines and
charging regimes in so far as they
Legislative proposal agreed. Q2
Page | 43
arising from the review of
legislation governing TII's
and the road authorities’
statutory roles and functions
in so far as they relate to
telecommunications
operators accessing the
assets under their control or
TII fully exploiting such
assets: -the Communication
Regulation (Premium Rate
Services and Electronic
Communications
Infrastructure) Act 2010; and
-the Road Acts.
(Carried forward from 2018
- Action 27)
relate to consents for telecoms
operators accessing the assets
under TII and local authority
control.
22. TII and DTTAS to evaluate
the feasibility of changes
required to TII’s statutory
mandate in order to allow TII
to actively promote the use of
its ducts.
DTTAS
(supported
by TII)
This action would allow TII to
more fully exploit the use of its
ducts.
Clarity over what changes are
required to TTI’s legislation.
Quarterly Reporting
23. The MapRoad Roadworks
Licensing System will be
utilised by all local authorities
CCMA
(supported
by DTTAS)
A more efficient and standardised
application process will be in
MRL system used by all local
authorities.
Q4
Page | 44
and road opening licensing
applicants as the single
national centralised road
opening licensing system.
(Carried forward from 2018
- Action 26)
place across local authorities in
relation to road openings.
24. Utilising the model of the
JULA group to look at and
propose options for a similar
group to address over ground
road infrastructure.
DRCD and
DCCAE
(supported
by DTTAS/
DHPLG/
CCMA)
More aligned consultation of key
stakeholders to facilitate the
streamlining of permitting
processes and procedures.
Delivery of recommended
options.
Q2
Page | 45
C O N N E C T I V I T Y
No Action Lead Impact Performance Indicator Delivery Date
25. Initiate a focused review of
the statutory Planning
Guidelines (1996 and 2012
update), and amend as
required, to reflect changes
in telecommunications
sector.
(Carried forward from 2018
- Action 32)
DHPLG Consistency in interpretation and
implementation of guidelines by
local authorities; Guidelines will
keep pace with newer forms of
technology.
Guidelines published. Q4 –Dependent on
receipt of the Ibec
Report,
consideration of the
report and the
extent of the review
required, also noting
an 8 week public
consultation is
required for such
Guidelines.
26. Undertake a review of
planning applications for the
renewal of temporary
permissions for mobile phone
masts.
(Carried forward from 2018
- Action 4)
DHPLG Will provide consistency of
application and clarity on
conditions for the renewal of
temporary permissions for mobile
phone masts.
Review completed. Q3
27. Increase access to publicly
available WiFi through EU,
Government and private
sector initiatives.
DRCD
(supported
by
Telcos/LAs)
Increased access to publicly
available WiFi will result in
improved connectivity.
Number of WiFi points installed. Quarterly Reporting
28. DCCAE will continue to
explore legislative solutions
DCCAE Considerable cost and time
saving potential to be realised in
Appropriate legislative solution
identified and agreed.
Q2/Q3
Page | 46
to ensure that all new-builds
are broadband enabled,
including mandating that
ducting is in place to facilitate
connection to high-speed
networks.
(Carried forward from 2018
- Action 25)
equipping new builds with in-
building physical infrastructure
capable of connecting end-users
with high speed networks.
29. Install ducting on new
national primary/secondary
roads and engage in
consultation with industry on
where additional ducting is
required to improve
coverage.
(Carried forward from 2018
- Action 6)
TII A wider network of ducting will
result in telecoms operators being
able to deploy end-to-end
infrastructure.
Ducting installed where required. Quarterly Reporting
30. DCCAE and DRCD, in
consultation with the CSSO,
to draft template contracts for
use by commercial and non-
commercial bodies in respect
of siting telecommunications
infrastructure on their
properties and assets.
DCCAE
(supported
by DRCD)
Template contracts will remove
barriers to the use of state
properties for the provision of
telecommunications
infrastructure.
Template contracts drafted and
issued to commercial and non-
commercial state bodies.
Q4
Page | 47
C O N SU M E R E X P E R I E N C E
No Action Lead Impact Performance Indicator Delivery Date
31. ComReg to continue to
deepen its understanding of
the mobile consumer
experience through further
surveys.
ComReg Deeper and improved
understanding by ComReg (and
other stakeholders) of the mobile
consumer experience.
ComReg to re-run its consumer
mobile experience survey in
201910;
Conduct quarterly mobile
consumer confidence survey
beginning Q2 2019.
Continued engagement with
stakeholders.
Quarterly Reporting
32. ASAI to develop guidelines
for telecommunications
operators on advertising of
telecommunications services.
ComReg to support ASAI in
the context of ComReg’s role
in area of open internet
access.
(Carried forward from 2018
- Action 24)
ASAI
(supported
by ComReg)
Consumer awareness will be
increased on the technical
aspects of services provided by
telecoms operators.
Guidelines published. Q1
33. ASAI to monitor
telecommunication operators’
compliance with the
ASAI Compliance with guidelines will
improve consumer
comprehension of
Lack of breaches with new
guidelines.
Quarterly Reporting
10 (to include question on awareness of repeaters by consumers who may benefit from their use, in context of action 35).
Page | 48
implementation of the new
ASAI guidelines.
telecommunication services and
products.
34. DCCAE’s Digital Skills team
to liaise with the Broadband
Officers to raise local
awareness of the Digital
Skills Scheme.
DCCAE Local communities will be better
informed of opportunities for
training locally to improve digital
skills, with an anticipated increase
in uptake of training.
Percentage increase in number
taking up the digital skills
programme.
Quarterly Reporting
35. Telcos to support the
promotion of compliant
mobile repeaters to improve
mobile phone coverage in
energy efficient buildings and
those in areas of poor mobile
phone coverage.
Ibec
(supported
by Telcos
and
ComReg)
Greater take-up of compliant
repeaters in rural areas will
greatly improve the quality mobile
experience.
Benchmark and tracking of
awareness of repeaters by
consumers who may benefit from
their use via ComReg’s consumer
mobile experience survey.
Quarterly Reporting
from Q2
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In addition, the Members will be reporting on additional actions that are ongoing but were not
deemed necessary to be included in the 2019 Work programme. These actions have been
substantially progressed already and will be reported on as part of the quarterly reporting
process.
Action 1
Revise the Guidance on the Potential Location of Overground Telecommunications
Infrastructure on Public Roads (Green Book).
Action 9
Monitor progress on the implementation of the nationally agreed pricing framework for road
opening licences.
Action 10
Working with stakeholders, DTTAS will lead the development of a roadmap over the course
of 2018, setting out the key issues to be considered in response to the ongoing
developments in relation to Connected and Automated Vehicles, taking account of
emerging and evolving EU and international policies and approaches to the sector.
Action 16
Ensure that broadband and mobile phone infrastructure providers have access to new on-
line facilities for planning applications as part of the new e-planning arrangements.
Action 34
Each local authority should have a Local Digital Strategy, encompassing a digital readiness
assessment, in place to support the evolving needs of the digital society and to ensure that
the full benefits of the enhanced telecoms infrastructure delivered by the NBP rollout are
felt by businesses and communities across the country.
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Membership of the Taskforce
The Taskforce is currently composed of key stakeholders responsible for delivering the 2018
actions. The stakeholders include Government Departments, State Agencies and the
Commission for Communications Regulation (ComReg).
The members of the Taskforce are as follow:
Chair:
Minister of State for Natural Resources, Community Affairs and Digital
Development
Department of Communications, Climate Action and Environment
Department of Rural and Community Development
Transport Infrastructure Ireland
Local Government Management Agency
County and City Management Association
Commission for Communications Regulation
Department of Transport, Tourism and Sport
Department of Housing, Planning and Local Government
Advertising Standards Authority for Ireland
The following two organisations have agreed to join the Taskforce for 2019:
ESB Networks
Office of Public Works
The work of the Taskforce is supported by ongoing engagement with Ibec on behalf of the
Telecommunications Industry.
The Taskforce is supported by senior officials from DRCD and DCCAE.
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Acknowledgements
DRCD and DCCAE wish to thank all members of the Taskforce, past and present, that have
participated to the work of the group. Their engagement, expertise and commitment are the
driving force behind the Taskforce’s achievements to date.
In particular, we would like to thank the former and current Chairpersons, who have
encouraged the Taskforce’s members to maintain their focus on delivering on their respective
actions, regardless of their organisation, and to keep in mind that by doing so, they are
improving much needed telecommunications services for consumers across the State.
Furthermore, both Departments would like to acknowledge the work of their colleagues in
each of the participating Departments and agencies. Their diligence and dedication is
recognised and much appreciated.
Lastly, we would like to sincerely thank all who participated in the National Stakeholder Forum
2018; panel members, keynote speakers, the moderator and all in attendance who
contributed and made this event a success.
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Glossary
ASAI Advertising Standards Authority for Ireland
The independent self-regulatory body set up and financed by the
advertising industry and committed, in the public interest, to promoting
the highest standards of marketing communications, that is,
advertising, promotional marketing and direct marketing.
www.asai.ie
CAV Connected and Automated Vehicles
CCMA County and City Management Association
The “representative voice” of the local government management
network. Its members are Chief Executives of the County and City
Councils and the Assistant Chief Executives of Dublin City Council.
www.lgma.ie/en/CCMA
ComReg Commission for Communications Regulation
The statutory body responsible for the regulation of the electronic
communications sector (telecommunications, radio communications,
broadcasting transmission and premium rate services) and the postal
sector.
www.comreg.ie
DBEI Department of Business, Enterprise and Innovation
www.dbei.gov.ie
DCCAE Department of Communications, Climate Action and Environment
www.dccae.gov.ie
DHPLG Department of Housing, Planning and Local Government
www.housing.gov.ie
DIP Digital Innovation Programme
The Digital Innovation Programme was launched in 2018 by the
Department of Rural and Community Development with the aim of
supporting digital development in Local Authority areas for the benefit
of communities.
DPER Department of Public Expenditure and Reform
www.per.gov.ie
DRCD Department of Rural and Community Development
www.drcd.gov.ie
DTTAS Department of Transport, Tourism and Sport
www.dttas.ie
ESB Networks Electricity Supply Board
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www.esbnetworks.ie
GIS Geographic Information System
System designed to capture, store, manipulate, analyse, manage, and
present spatial or geographic data.
Green Book Guidance on the Potential Location of Overground
Telecommunications Infrastructure on Public Roads is designed to
address the engineering appropriateness of siting telecommunications
equipment on the roads network. The Green Book can be found on the
DTTAS website at: www.dttas.ie
Ibec Ibec is Ireland's largest lobby group representing Irish business both
domestically and internationally. Ibec and its trade associations lobby
government, policy makers and other key stakeholders nationally and
internationally to shape business conditions and drive economic
growth.
www.ibec.ie
IPB Irish Public Bodies
JULA Joint Utilities Local Authority Users Forum
LAs Local Authorities
LDA Land Development Agency
LGMA Local Government Management Agency
A state agency of DHPLG established to provide a range of services to
the Local Government Sector in support of co-ordinated and cost
effective delivery of Local Government services and policy
www.lgma.ie
LTI Long Term Impact
LUTS
Committee
Land Use and Transportation Committee
M2M Machine to Machine
Refers to direct communication between devices using any
communications channel, including wired and wireless.
MRL MapRoad Roadworks Licensing is the new national system for the
management and processing of roadworks licence applications.
NBP National Broadband Plan
A Government-wide initiative to deliver high-speed broadband services
to all businesses and households in Ireland. The NBP defines high-
speed broadband as a minimum speed of 30Mbps download and
6Mbps upload. This is being achieved through a combination of
commercial investment by the telecommunications sector and a State
Intervention in those areas where commercial providers acting alone
will not provide this essential service. For more information, visit
www.broadband.gov.ie
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NDS National Digital Strategy
A Government policy setting out a vision and a number of practical
actions and steps to encourage and assist more citizens and small
businesses to get on line. More information is available on the DCCAE
website at www.dccae.gov.ie
OPW Office of Public Works
www.opw.ie
Purple Book The Guidelines for Managing Openings in Public Roads set out a
summary of the legal framework relating to powers of road authorities,
various statutory bodies and private individuals in opening or forming
openings in public roads in Ireland. The document prescribes
standards in respect of the work of forming openings, backfilling and
the reinstatement of road surfaces and the associated materials to be
used on all roads other than National Roads. Furthermore the
document prescribes procedures and requirements in relation to the
use of MRL and its use for all road openings in public roads other than
those carried out by a road authority. The Purple Book can be found
on the DTTAS website at: www.dttas.ie
RMO Road Management Office
A local authority shared service to develop and provide supports to
roads authorities in the development of best practice and supporting
ICT tools for road pavement management and road licensing.
www.rmo.ie
TAG Telecommunication Action Group
Monthly meetings organised by DRCD attended by all Broadband
Officers providing an opportunity for networking and the dissemination
of information.
Telcos Telecommunications Operators
TII Transport Infrastructure Ireland
TII's primary function is to provide an integrated approach to the future
development and operation of the national roads network and light rail
infrastructure throughout Ireland.
www.tii.ie
TII (Ibec) Telecommunications Industry Ireland
The Ibec representative body for leading industry and associated
interest groups in the field of electronic communications. TII (Ibec)
represents companies involved in fixed, mobile, wireless, fixed
wireless, satellite and cable based service provisions, outsourcing and
internet service provision.
www.ibectii.ie
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Print Run A
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T H E M O B I L E PH O N E AN D B R O AD B AN D T AS K F O R C E I S A
G O V E R N M E N T I N I T I AT I V E T O D E V EL O P P R AC T I C AL S O L U T I O N S T H AT
AD D R E S S B R O AD B AN D AN D M O B I L E C O V E R AG E D E F I C I T S AN D T O
I D E N T I F Y AC T I O N S T O I M P R O V E T H E Q U AL I T Y O F B R O AD B AN D AN D
M O B I L E P H O N E S ER V I C E S , PR I O R T O T H E R O L L O U T O F T H E
N AT I O N AL B R O AD B AN D P L AN .
Prepared by the Department of Communications, Climate Action and Environment and the Department of Rural and Community Development
gov.ie