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Foxtel Broadband & Home Phone

Price Guide Effective 21 November 2017

2 Foxtel Broadband & Home Phone Price Guide

Effective from 21 November 2017

Table of Contents

Foxtel Broadband & Home Phone ...................................................................................................................................... 1

Price Guide .................................................................................................................................................................................. 1

1. Foxtel Broadband & Home Phone Price Guide ........................................................................................................ 4

2. What is the right plan for me? .......................................................................................................................................... 4

2.1 Broadband Usage Guide ........................................................................................................................................ 4

2.2 Home Phone Usage Guide .................................................................................................................................... 4

2.3 How do I keep track of my usage? ...................................................................................................................... 4

2.4 nbnTM speeds .............................................................................................................................................................. 5

3. Pricing & packaging summary ......................................................................................................................................... 5

3.1 General Terms ..................................................................................................................................................................... 5

3.2 Foxtel Broadband & Home Phone Bundles ...................................................................................................... 6

3.2.1 Home Bundles (Foxtel Broadband with Foxtel Home Phone) when bundled with an existing Foxtel Platinum or Non-Platinum HD TV service ....................................................................................................... 6

3.2.2 Home Bundles (Foxtel Broadband with Foxtel Home Phone) when not bundled with an existing Foxtel TV service................................................................................................................................................. 8

3.3 Foxtel TV, Foxtel Broadband & Foxtel Home Phone Bundles .................................................................... 9

3.4 Foxtel Home Phone ................................................................................................................................................ 10

3.4.1 Foxtel Home Phone Plan (when bundled with a Foxtel TV subscription and a Foxtel Broadband on ADSL service) ........................................................................................................................................ 10

3.4.2 Foxtel Home Phone Plan (when not bundled with a Foxtel TV subscription and a Foxtel Broadband on ADSL service) .......................................................................................................................................... 11

3. Extras ...................................................................................................................................................................................... 13

4.1 Foxtel Broadband Extras ........................................................................................................................................ 13

4.1.1 Data Top Ups.................................................................................................................................................... 13

4.1.2 Additional nbnTM

Speed Tiers ............................................................................................................................... 13

4.2 Foxtel Home Phone Extras .................................................................................................................................... 13

4.2.1 Call Packs .......................................................................................................................................................... 13

4.2.2 Features ............................................................................................................................................................. 14

5. Fees ..................................................................................................................................................................................... 15

5.1 Foxtel Broadband and Home Phone Activation/Connection Fees .......................................................... 15

5.2 Early Termination Fees ............................................................................................................................................ 15

5.3 Maintenance Fees ....................................................................................................................................................16

5.4 Incorrect Call-Out Fees ...........................................................................................................................................16

5.5 Foxtel Professional Installation .............................................................................................................................. 17

5.6 Administration & Other Fees ................................................................................................................................. 17

5.7 Reconnection Fees .................................................................................................................................................. 18

6. International & Special Call Rates .......................................................................................................................................19

6.1 International Calling ..................................................................................................................................................19



6.1.1 International Calling Pack .......................................................................................................................................19

6.1.2 International Calls – Standard rates ....................................................................................................................... 20

6.2 Special Calls ............................................................................................................................................................. 25

6.2.1 Calls to global and satellite service ......................................................................................................... 25

6.2.2 Calls to InfoCalls ............................................................................................................................................ 26

6.2.3 Reverse Charge Calls ................................................................................................................................... 27

6.2.4 Calls to Satellite & Paging services .......................................................................................................... 33

6.2.5 Calls to Directory Assistance .......................................................................................................................... 34

7. Other Fees................................................................................................................................................................................ 35

7.1 Features/Value Added Services ........................................................................................................................ 35

7.2 Equipment.................................................................................................................................................................. 36

7.3 Special Access Equipment (GST Free) .............................................................................................................38

7.4 Installation and/or maintenance fees .................................................................................................................38



1. Foxtel Broadband & Home Phone Price Guide

This Foxtel Broadband & Home Phone Price Guide (Price Guide) applies to Foxtel Broadband and Foxtel Home Phone services and forms part of our Foxtel Broadband & Home Phone Agreement.

Your use of Foxtel Broadband and Foxtel Home Phone services is subject to the Foxtel Fair Use Policy.

All prices are GST inclusive unless otherwise noted. Capitalised terms used in this Price Guide have the meaning given in the General Terms section of our Foxtel Broadband & Home Phone Agreement, unless stated otherwise. 2. What is the right plan for me?

2.1 Broadband Usage Guide

Choosing the right Foxtel Broadband Plan is important to ensure that you pick a plan with a data inclusion that is right for your usage profile. If you pick a plan with not enough included data your speed will be limited to 256Kbps if you go over your limit.

How do I use the Internet Plan

Options

We have a household with 2-3 people who use the internet for online banking, emails and to keep up to date with the news. We occasionally stream videos from the internet.

200GB

We never want to worry about our data downloads. We have a busy household with multiple devices streaming video at the same time.

Unlimited

2.2 Home Phone Usage Guide

All Foxtel Home Phone Bundles and Plans include unlimited standard local calls. Below is a guide to the Home Phone Extras that are available, allowing you to customise your service to your needs.

How do I use my Home Phone Plan Options

I make very few calls, mainly using the phone for incoming calls or emergencies

Bundles which include Home Phone

I make a moderate number of local calls Bundles which include Home Phone

I make a moderate number of local calls and calls to mobile Bundles which include Home Phone + Unlimited Mobile and National Calls Pack

I make a lot of calls including calls to mobiles Bundles which include Home Phone + Unlimited Mobile and National Calls Pack

I make a lot of international calls Bundles which include Home Phone + International Calling Pack

2.3 How do I keep track of my usage?

To check how much data you have used or how much you have spent on calls, access your online My Account by going to foxtel.com.au/myaccount. If you do not have an unlimited data plan we will also send you usage alerts via SMS/Email when you reach 50%, 85% and 100% of your monthly Foxtel Broadband data limit.

https://www.foxtel.com.au/got/login.html?goto=http%3A%2F%2Fwww.foxtel.com.au%3A80%2Fgot%2Fmy-account%2Fmy-package.html



2.4 nbnTM speeds

We offer a range of speed tiers with our nbnTM bundles (see clause 4.1.2 of this Price Guide for pricing). If you are using the nbnTM from Foxtel Broadband service, the Basic speed tier is included in all 200GB data plans and the Standard speed tier is included in all Unlimited data plans.

The broadband speeds you experience can be impacted by a number of factors, including:

local conditions and performance of interconnecting infrastructure not operated by Foxtel (eg the wiring at your location);

network congestion;

number of active electronic devices in your home;

software/hardware (eg malware and viruses);

location of the content you are accessing;

the settings and positioning of your modem.

The minimum typical busy period speed you can expect to receive during peak periods (7pm to 11pm) for each nbn

TM speed tier is set out in the table below:

Speed Tier Basic Standard Plus Premium

Minimum Typical Busy Period Speed (Mbps) 7 15 30 60

nbnTM

Wholesale Access Service (Mbps) 12/1 25/5 50/20 100/40

For FTTN and FTTB services, your actual speeds and eligibility for a speed upgrade will be confirmed following the activation of your Foxtel Broadband service.

Further information on nbnTM

speeds and the factors which can impact speed is available at: https://www.foxtel.com.au/support/broadband/nbn/manage-your-package/understanding-speed-tiers.html.

3. Pricing & packaging summary

3.1 General Terms

(a) Included monthly data limits are measured in Gigabytes (GB); each GB is equal to 1000 Megabytes (MB).

(b) In the event you exceed your Foxtel Broadband included monthly data limit your speed for both uploads and downloads will be limited to 256Kbps until the start of your next billing period. If you have Foxtel TV, services such as the Foxtel App, Foxtel On Demand and Store will not be speed limited. If you have a subscription to Foxtel Now, your access to those services will also not be speed limited if you exceed your included monthly data limit.

(c) All pricing in this Price Guide is for Foxtel Broadband and Foxtel Home Phone services. (d) Unless stated otherwise, included monthly data limits are not split by time of day use e.g. Peak or

Off Peak. (e) Use of unlimited standard local and/or national calls is subject to the Foxtel Fair Use Policy which

can be found on the Foxtel Website https://www.foxtel.com.au/about/legal-stuff.htm. (f) Use of Unmetered Foxtel video content is subject to the Foxtel Fair Use Policy, which can be

found on the Foxtel Website.

https://www.foxtel.com.au/support/broadband/nbn/manage-your-package/understanding-speed-tiers.html

https://www.foxtel.com.au/about/legal-stuff.html



3.2 Foxtel Broadband & Home Phone Bundles

3.2.1 Home Bundles (Foxtel Broadband with Foxtel Home Phone) when bundled with an existing Foxtel Platinum or Non-Platinum HD TV service

The following bundles apply to customers who have an active Foxtel TV service. If the Foxtel TV service is

suspended by us or by you voluntarily you will be charged as per the standard pricing outlined in section

3.2.2.

Name 200GB Home Bundle on

existing non-Platinum HD TV

pack

200GB Home Bundle on existing

Platinum HD TV pack

Unlimited Broadband Home Bundle on existing non-Platinum HD

TV pack

Unlimited Broadband Home Bundle on existing

Platinum HD TV pack

Monthly Fees $65 extra/mth $55 extra/mth $75 extra/mth $65 extra/mth

Minimum Total Cost:

1 month for Platinum HD on direct debit

The Foxtel WiFi modem and bundle activation fees are included at no extra charge on a no lock in contract for existing Platinum HD TV customers.

n/a n/a n/a $202

See your sales confirmation email to

confirm your costs

Minimum Total Cost:

12 months on direct debit

Including

Bundle activation fee of $99 and $140 Foxtel WiFi modem fee

$1,331 to $2,639.03*

depending on your Non-Platinum HD

TV pack

See your sales confirmation email

to confirm your costs

$2,543.03*


confirm your costs

$1,451 to $2,759.03* depending on your

Non-Platinum HD TV pack


confirm your costs

$2,663.03*


confirm your costs

Minimum Total Cost:


The Foxtel WiFi modem and bundle activation fees are included at no extra charge on a 24 month

term.

$2,184 to $4,800.06*

depending on your Non-Platinum HD

TV pack

See your sales confirmation email

to confirm your costs

$4,608.06*


confirm your costs

$2,424 to $5,040.06* depending on your

Non-Platinum HD TV pack


confirm your costs

$4,848.06*


confirm your costs



Minimum contract term

12 or 24 months No lock in contract, 12 or 24 months

Included data 200GB 200GB Unlimited Unlimited

Included nbnTM speed tier~

(on nbnTM plans only)

Basic~ Basic

~ Standard

~ Standard

~

Bundle activation fee

$99 on a 12 month term or $0 on a 24 month term $99 on a 12 month term or $0 on a no

lock in contract or 24 month term

Unmetered Foxtel video content

Yes Yes N/A N/A

Foxtel WiFi modem $140 on a 12 month term or $0 on a 24 month term

$140 on a 12 month term or $0 on a no

lock in contract or 24 month term

Home Phone** Customers who choose to take Foxtel Broadband on the ADSL network are required to have an active Home Phone line on the Telstra or Telstra Wholesale network.

Standard calls to local fixed lines1

Included

Standard calls to national fixed lines2

25c/Min + 49c FF capped at $3 for the first 60 mins

25c/Min + 49c FF capped at $3 for the

first 60 mins

Included Included

Standard Australian mobile calls


Calls to 13/1300 numbers

35c per call

Other call types including international

See international & special call rate section

*Min cost includes 1c each for MUTV, LFCTV and Chelsea TV channels per year if you take the Sports

pack.

**In some limited circumstances you may be able to remove your HP service from your bundle. Prices for

your bundle will not change if you remove this service.

~ Your actual speeds for FTTN and FTTB services will be confirmed after activation. See the table in clause

2.4 of this Price Guide for further details.

1 A Standard local call is a call between Basic Telephone Services where: (a) both services are in the same

or adjoining standard zones; or (b) one service is in a charging precinct and the other is in its designated

standard zone; or (c) both services are in the same charging precinct.

For a full list of charging zones and charging precincts, please contact our support team on 131 999



2 Standard national calls are defined as Australian Geographic numbers other than numbers defined as a local call (those prefixed with an area code) and do not include premium services such as 13xx, 19xx, 18xx.

3.2.2 Home Bundles (Foxtel Broadband with Foxtel Home Phone) when not bundled with an existing Foxtel TV service

The following standard bundle pricing applies to customers who do not have an active Foxtel TV service.

Name 200GB Home Bundle Unlimited Broadband Home Bundle

Monthly Fees $65 $75

Minimum Total Cost:


Including

Bundle activation fee of $99 and $140 Foxtel WiFi modem fee

$1,019 $1,139

Minimum Total Cost:


The Foxtel WiFi modem and bundle activation fees are included at no extra charge on a 24 month term.

$1,560 $1,800

Minimum contract term 12 or 24 months

Included data 200GB Unlimited

Included nbnTM

speed tier~

(on nbnTM plans only)

Basic~ Standard

~

Bundle activation fee $99 on a 12 month term or $0 on a 24 month term

Unmetered Foxtel video content Yes N/A


Home Phone* Customers who choose to take Foxtel Broadband on the ADSL network are required to have an active Home Phone line on the Telstra or Telstra Wholesale network.

Standard calls to local fixed lines1 Included



Included

Standard Australian mobile calls 35c/Min + 49c FF capped at $3 for the first 20 mins

Calls to 13/1300 numbers 35c per call



*In some limited circumstances you may be able to remove your HP service from your bundle. Prices for




~ Your actual speeds for FTTN and FTTB services will be confirmed after activation. See the table in clause

2.4 of this Price Guide for further details.

1 A standard local call is a call between Basic Telephone Services where: (a) both services are in the same




2 Standard national calls are defined as Australian Geographic numbers other than numbers defined as a

local call (those prefixed with an area code) and do not include premium services such as 13xx, 19xx, 18xx.

3.3 Foxtel TV, Foxtel Broadband & Foxtel Home Phone Bundles

Entertainment and Platinum HD Home Bundles

Name Entertainment 200GB Home

Bundle

Platinum HD and 200GB Home

Bundle

Entertainment and Unlimited

Broadband Home Bundle

Platinum HD and Unlimited

Broadband Home Bundle

Monthly Fees $91 $192 $101 $202

Minimum Total Cost:


Including

Bundle activation fee of $99, iQ3 fee of $125, TV install fee of $100 and $140 Foxtel WiFi Modem fee

$1,556 $2,768.03* $1,676 $2,888.03*

Minimum Total Cost:


Including

iQ3 fee of $125 and TV install fee of $100

$2,409 $4,833.06* $2,649 $5,073.06*

Minimum contract term

12 or 24 months

Included data 200GB 200GB Unlimited Unlimited

Included nbnTM

speed tier~

(on nbnTM plans

Basic~ Basic~ Standard~ Standard~



only)

Bundle activation fee

$99 on a 12 month term or $0 on a 24 month term

Unmetered Foxtel video content

Yes Yes N/A N/A


Home Phone** Customers who choose to take Foxtel Broadband on the ADSL network are required to have an active Home Phone line on the Telstra or Telstra Wholesale network.

Standard calls to local fixed lines1

Included



25c/Min + 49c FF capped at $3 for the

first 60 mins

Included Included

Standard Australian mobile calls


Calls to 13/1300 numbers

35c per call



*Min cost includes 1c each for MUTV, LFCTV and Chelsea TV channels per year if you take the Sports pack.

**In some limited circumstances you may be able to remove your HP service from your bundle. Prices for


~ Your actual speeds for FTTN and FTTB services will be confirmed after activation. See the table in clause 2.4 of this Price Guide for further details. 1 A standard local call is a call between Basic Telephone Services where: (a) both services are in the same




2 Standard national calls are defined as Australian Geographic numbers other than numbers defined as a


3.4 Foxtel Home Phone

3.4.1 Foxtel Home Phone Plan (when bundled with a Foxtel TV subscription and a Foxtel Broadband on ADSL service)

The following plan offers apply to customers who have an active Foxtel TV subscription and a Foxtel Broadband on ADSL service.

Name Home Phone Plan



Monthly service fee Included

Minimum Total Cost:

12 Month* on direct debit

Including activation fee of $99

$1,191 (200GB Broadband Plan and Entertainment) to $2,523.03* (Unlimited Broadband Plan and Platinum HD)

Minimum Total Cost:

24 Month* on direct debit

Including activation fee of $99

$2,283 (200GB Broadband Plan and Entertainment) to $4,947.06* (Unlimited Broadband Plan and Platinum HD)

Activation fee $99

Foxtel WiFi modem Excluded

Minimum Contract Terms 12 or 24 Months


Standard calls to national fixed lines2 25c/Min + 49c FF capped at $3 for the first 60 mins when

bundled with a 200GB Broadband Plan

or

Included when bundled with an Unlimited Broadband Plan

Standard Australian Mobile Calls 35c/Min + 49c FF capped at $3 for the first 20 mins

Calls to 13/1300 Numbers 35c Per Call

Other call types including international See International & Special Call rate section

*Min cost includes 1c each for MUTV, LFCTV and Chelsea TV channels per year if you take the Sports

pack.

1 A standard local call is a call between Basic Telephone Services where: (a) both services are in the same




2Standard national calls are defined as Australian Geographic numbers other than numbers defined as a


3.4.2 Foxtel Home Phone Plan (when not bundled with a Foxtel TV subscription and a Foxtel Broadband on ADSL service)

If you require more than one Foxtel Home Phone service at your home, or in certain circumstances where you are a Foxtel TV subscriber cancelling your Foxtel TV and Foxtel Broadband services, we may provide a standalone Foxtel Home Phone service.

The following standard Foxtel Home Phone pricing applies to customers who do not have an active Foxtel Broadband service.

Name Home Phone Plan



Monthly service fee $49

Minimum Total Cost for 24 Months on direct debit

(Including activation fee of $99) $1,275

Activation fee $99

Minimum Contract Terms 24 Months




Standard Australian Mobile Calls 35c/Min + 49c FF capped at $3 for the first 20 mins

Calls to 13/1300 Numbers 35c Per Call

Other call types including international See International & Special Call rate section

¹ A standard local call is a call between Basic Telephone Services where: (a) both services are in the same




2 Standard national calls are defined as Australian Geographic numbers other than numbers defined as a local call (those prefixed with an area code) and do not include premium services such as 13xx, 19xx, 18xx.



3. Extras

4.1 Foxtel Broadband Extras

4.1.1 Data Top Ups

Data Top Ups are blocks of additional data available for purchase at any time, and in particular where you have exceeded your included monthly data allowance. A Foxtel Broadband service with an exhausted data allowance will be 'shaped' to a speed of 256Kbps, but purchasing a Data Top Up will provide you with a chunk of extra unshaped data for you to use before the end of a billing period. Please note that any unused data, including data from a Data Top Up, will not rollover into your next billing cycle.

Offer/Extra Data Cost

10GB data top-up $10 extra within the current billing



4.1.2 Additional nbnTM

Speed Tiers

The following nbnTM speed tiers are included in your broadband plan. You may be able to upgrade to a higher speed tier for an additional monthly fee. Full details of these fees are set out in the table below. If you purchase one of these higher speed tiers, you will remain on your chosen nbnTM speed tier unless changed.

Plan data inclusions

Basic~ Standard~ Plus~ Premium ~

200GB Included $10 extra per month $20 extra per month $40 extra per month

Unlimited N/A Included $10 extra per month $30 extra per month

~For FTTN and FTTB customers - your actual speeds and your eligibility for a speed upgrade will be confirmed once your broadband service has been activated.

4.2 Foxtel Home Phone Extras

The following Extras can be added to a Foxtel Home Phone service

4.2.1 Call Packs

The Unlimited Mobile and National Calls Pack & International Calling Pack are subject to the Foxtel Fair Use Policy.

Pack Destination Monthly Cost

Unlimited Mobile and National Calls Pack

Unlimited calls to standard Australian mobile and standard national numbers

$20 extra per month

International Calling Pack Discounted international calling rates to 25 landline destinations and mobiles in 5 selected destinations (for details of rates see 6.International & Special Call Rates)

$10 extra per month



4.2.2 Features

^Indicates a feature that is available on both Foxtel Broadband on ADSL and nbnTM from Foxtel bundles/plans. ^^Indicates a feature that is only available on nbnTM from Foxtel FTTP Analogue Voice. Other features are available on Foxtel Broadband on ADSL bundles/plans only.

Feature / Service Charge Increment Charge

Silent Number^ Monthly $3.50

Call Waiting^ N/A Included within a Home Phone Service

Call Return^ Per call 35c per call plus standard call charges

Call Forward Per call Standard call charges

3 Way Chat Per call 50c per successful use plus standard call charges

SMS Per 160 Characters per message sent

22c per 160 characters message

Calling Number Display^

Monthly $3

Voicemail^ Deposits and retrievals Included within a Home Phone Service

Number Redirection Monthly $49 + standard call charges

Call Control^ Monthly $4.00

Delayed Hotline Monthly $5.50

Phone & Fax Line Monthly $7.00

Multiple Number Monthly $7.00

Remote Access Monthly $2.50

Instant Hotline^^ Monthly $5.50

Instant Hotline Facility – Setup^^

One off fee $5.50



5. Fees

5.1 Foxtel Broadband and Home Phone Activation/Connection Fees

The following fees apply to Foxtel Broadband and Foxtel Home Phone services activated/connected on and from 9 October 2017.

Fee Amount Definition

Bundle1 Activation fee on a 12 month contract (ADSL and nbnTM bundles)

$99 Standard bundle activation fee

Connection – Tech visit (ADSL bundles only)

$70

+

$75 for each additional line

A previous telephone service existed at the property or premises and one of our technicians is required to visit the property or premises (or exchange) to reconnect existing suitable cabling at the main distribution frame or first socket where no main distribution frame exists.

New telephone line connection – Tech visit (ADSL bundles only)

$240 A telephone service has not previously been connected at the property or premises or a previous telephone service existed at the property or premises and a technician is required to visit the property or premises to install and/or work on the cabling.

Additional Line Connection (ADSL bundles only)

$179 Where an additional line is requested

Priority Connect (ADSL bundles only) $103.40 In addition to the standard connection/activation fees applicable to your Foxtel Home Phone connection we may offer the priority connect service in special circumstances.

nbn New Development Fee (nbnTM bundles only)

$300 If you are in a new development and not already connected to nbnTM, this fee may apply. We will advise you if this is the case.

1 For all Foxtel Broadband and Home bundles, there are other one-time connection frees such as TV install fee and iQ2/iQ3 equipment fee. Please refer to the Foxtel TV Price Guide on https://www.foxtel.com.au/about/customer-terms.html for the standard fees.

5.2 Early Termination Fees

(a) The Early Termination Fee (ETF) amount is determined by the specific service(s) cancelled.

(b) If you cancel a service (including transfer to another service provider) before the end of the minimum term, you will be charged an ETF in most cases. The ETF (for each cancelled service) will be a maximum of $300 for each of the Foxtel Broadband and Foxtel TV service and $150 for a Foxtel Home Phone service at the start of the relevant minimum term for those services. The ETF for each service decreases by equal instalments each month that you retain the service on the applicable minimum term.

(c) The ETF will only apply to cancellations within your 12 or 24 month minimum term period.

https://www.foxtel.com.au/about/customer-terms.html



(d) The Foxtel TV service ETF terms are set out in the Foxtel Residential Television Subscription Agreement which you can access here: https://www.foxtel.com.au/about/customer-terms.html.

5.3 Maintenance Fees

Set out below are details of our standard fees for maintenance carried out by us (or any sub-contractor).

Labour Fees apply when we attend your Home on a service call, or an incorrect callout where we are required to attend for longer than 15 minutes. This fee may also be applied to travel time and waiting time due to delays caused by you.

This fee is applied for each 15 minute block or part thereof, for each person engaged to do the work for you.

Feature / Service Charge Increment Fee

Service Call Charge* One off fee $95

Labour Fee(s) For Each 15 Minutes Each 15 Min Block $40

Assurance Plus - Fast Fix One off fee $59

Fast Fix Fee One off fee $59

Installation (Pair Transposition fix) One off fee $283.8

Installation fee(s) for point(s) One off fee Up to $22

*A Service Call Charge may be applied for (but not limited to) altering cabling or equipment, work done beyond the defined Network Boundary Point, maintenance works which are outside our service assurance commitments, or adds, moves or changes. A customer will be told about the charges and approval will be sought from the customer, prior to starting any work.

5.4 Incorrect Call-Out Fees

We may charge an Incorrect Call-Out Fee in the event a technician is required and:

a) you (or a person 18 years or over that has your authority) are not in attendance at your Home; or b) a fault condition is found not to be on the Foxtel Network (or the network of our Suppliers) but in

your private equipment or cabling, unless such equipment or cabling is covered by a separate maintenance agreement with us.

The Incorrect Call-Out Fee includes the first 15 minutes of labour per person. In the event that the incorrect call out is longer than 15 minutes standard labour fees and maintenance fees will apply after that time.

Private equipment includes (but is not limited to) the following items: modems, auto diallers, cordless phones, fax machines, non-Telstra ADSL equipment and non-rental touchphones / handsets / payphones.

We will tell you about this charge at the time you ask us to attend your Home. If you are unsure whether the fault is in the Foxtel Network (or the network of our Suppliers), please describe the problem to us when you report the fault and we will make a reasonable attempt to advise you at that time.


Non Attendance/Missed Appointment

One off fee $95

Incorrect Call Out Fee One off fee $135

https://www.foxtel.com.au/about/customer-terms.html



Labour Fee(s) For Each Additional 15 Min Block

Each 15 Min Block $40

5.5 Foxtel Professional Installation

Foxtel Professional Installation is available to new and existing Foxtel customers who have a Foxtel Broadband service and require in-home assistance to setup a connected Foxtel Broadband connection.


Professional Install – standard (first 60 minutes included)1

One off fee $150

One additional outlet for broadband or telephony (standard)

One off fee $150

1A professional install - standard includes the following services

a) The setup of the Foxtel WiFi modem. b) The connection of up to 5 WiFi enabled devices such as Foxtel iQ, laptops, tablets, smartphones

and gaming consoles. c) In-home distribution & IP connectivity.

In the event that you

1. exceed the professional install – standard time of 60 minutes; and/or 2. require additional work and/or outlets within your home, the Foxtel professional installer will

discuss with you or your authorised representative the additional charges and options and request your consent before proceeding with any additional work

5.6 Administration & Other Fees

Service Fee

Bill Delivery Options

Paper Bill Fee1

Online (My Account) Bill Fee2

Email Bill Fee

$2

$0

$0

Payment Processing Fee3

Direct Debit

Credit Card

BPAY

Over the Counter

$04

0.25% per transaction5

0.7% (of payment value)

$2.00 per transaction6

Statement Account Set Up Fee (Non Direct Debit) $20

Late Payment Fee7 $15

Dishonoured Payment Fee $15

Change of Ownership / Lessee $59

1. Paper bill fees are charged at the time of issuing the bill and will appear on that bill.



2. Available to direct debit customers only. 3. Payment processing fees are charged in arrears and will appear on the bill following your payment. 4. Applies to all scheduled monthly payments set up by Direct Debit 5. Fee applies to one-off credit card payments. Credit card processing fee applies per payment for Visa credit/debit

and prepaid, MasterCard credit/debit and prepaid and American Express. Payment by Diners Club not accepted. 6. Applies to payments made in person at any Australia Post Office. This includes payments made by cheque or

money order. 7. Late payment fee may be applied each month that your account is in arrears. Not subject to GST

5.7 Reconnection Fees

In the event that we cancel your Services for non-payment or otherwise we may offer to reconnect those Services for a fee, once full payment of the fee is received.

The below table outlines the fees we will charge for reconnection. If you require a Foxtel Home Phone and Foxtel Broadband service to be reconnected you will be charged for both services.

Service Description Charge Increment Fee

Foxtel Home Phone Reconnection Fee One Off Fee $99

Foxtel Home Phone Reconnection Fee with Equipment One Off Fee $161

Foxtel Broadband Bundle Activation Fee One Off Fee $99



6. International & Special Call Rates

6.1 International Calling

6.1.1 International Calling Pack

The following table details the per 60 second rate for international calls for customers who have taken the International calling pack, for destinations not listed standard rates apply.

A call connection fee of 49 cents per call applies.

ISO Country Name

ISO Alpha 3 Code

ISO Numeric

Code

Country Dial Codes

FIXED LINE

(Incl GST)

MOBILE

(Incl GST)

Austria AUT 40 43 0.09 Standard Rates

Canada CAN 124 1 0.09 Standard Rates

Chile CHL 152 56 0.09 Standard Rates

China CHN 156 86 0.09 0.09

Denmark DNK 208 45 0.09 Standard Rates

France FRA 250 33 0.09 Standard Rates

Germany DEU 276 49 0.09 Standard Rates

Greece GRC 300 30 0.09 Standard Rates

Hong Kong HKG 344 852 0.09 0.09

Ireland IRL 372 353 0.09 Standard Rates

Italy ITA 380 39 0.09 Standard Rates

Japan JPN 392 81 0.09 Standard Rates

Malaysia MYS 458 60 0.09 0.09

Netherlands NLD 528 31 0.09 Standard Rates

New Zealand NZL 554 64 0.09 Standard Rates

Norway NOR 578 47 0.09 Standard Rates

Poland POL 616 48 0.09 Standard Rates

Singapore SGP 702 65 0.09 0.09

Spain ESP 724 34 0.09 Standard Rates

Sweden SWE 752 46 0.09 Standard Rates

Switzerland CHE 756 41 0.09 Standard Rates

Taiwan, Province of China TWN 158 886 0.09 Standard Rates

Thailand THA 764 66 0.09 0.09

United Kingdom GBR 826 44 0.09 Standard Rates

United States USA 840 1 0.09 Standard Rates



6.1.2 International Calls – Standard rates

The following table details the per 60 second rate for international calls.

A call connection fee of 49 cents per call applies.

Foxtel Standard Rates

ISO Country Name

ISO Alpha 3 Code

ISO Numeric Code

Country Dial Codes

FIXED LINE

Charge

MOBILE

Charge

Afghanistan AFG 4 93 0.90 0.90

Alaska USA 840 1907 0.43 0.43

Albania ALB 8 355 0.53 0.53

Algeria DZA 12 213 0.90 0.90

American Samoa

ASM 16 1684 0.80 0.80

Andorra AND 20 376 0.37 0.37

Angola AGO 24 244 0.58 0.58

Anguilla AIA 660 1264 0.60 0.60

Antarctica ATA 10 672 1.19 1.19

Antigua and Barbuda

ATG 28 1268 0.51 0.51

Argentina ARG 32 54 0.33 0.62

Armenia ARM 51 374 0.59 0.59

Aruba ABW 533 297 0.49 0.49

Ascension Island SHN 654 247 0.65 0.65

Austria AUT 40 43 0.33 0.71

Azerbaijan AZE 31 994 0.59 0.59

Bahamas BHS 44 1242 0.42 0.42

Bahrain BHR 48 973 0.57 0.57

Bangladesh BGD 50 880 0.42 0.63

Barbados BRB 52 1246 0.52 0.52

Belarus BLR 112 375 0.69 0.69

Belgium BEL 56 32 0.33 0.66

Belize BLZ 84 501 1.18 1.18

Benin BEN 204 229 0.73 0.73

Bermuda BMU 60 1441 0.42 0.42

Bhutan BTN 64 975 0.82 0.82

Bolivia, Plurinational State of

BOL 68 591 0.52 0.52

Bosnia and Herzegovina

BIH 70 387 0.59 0.75

Botswana BWA 72 267 0.62 0.62

Brazil BRA 76 55 0.38 0.62

Brunei Darussalam

BRN 96 673 0.39 0.39

Bulgaria BGR 100 359 0.71 0.71

Burkina Faso BFA 854 226 0.73 0.73

Burundi BDI 108 257 0.73 0.73

Cambodia KHM 116 855 0.56 0.60

Cameroon CMR 120 237 0.90 0.90

Canada CAN 124 1 0.33 0.33

Cape Verde CPV 132 238 1.60 1.60

Cayman Islands CYM 136 1345 0.51 0.51

Central African CAF 140 236 0.62 0.62




ISO Country Name

ISO Alpha 3 Code

ISO Numeric Code

Country Dial Codes

FIXED LINE

Charge

MOBILE

Charge

Republic

Chad TCD 148 235 0.90 0.90

Chile CHL 152 56 0.33 0.61

China CHN 156 86 0.34 0.34 Colombia COL 170 57 0.52 0.52

Comoros COM 174 269 0.73 0.73

Congo COG 178 242 0.62 0.62

Congo, the Democratic Republic of the

COD 180 243 0.90 0.90

Cook Islands COK 184 682 1.71 1.71

Costa Rica CRI 188 506 0.42 0.42

Cote d'Ivoire !Côte d'Ivoire

CIV 384 225 0.73 0.73

Croatia HRV 191 385 0.38 0.61

Cuba CUB 192 53 1.73 1.73

Cyprus CYP 196 357 0.39 0.47

Cyprus (Northern)

TUR 792 90392 0.44 0.44

Czech Republic CZE 203 420 0.43 0.62

Denmark DNK 208 45 0.34 0.66

Diego Garcia IOT 86 246 1.60 1.60

Djibouti DJI 262 253 0.90 0.90

Dominica DMA 212 1767 1.73 1.73

Dominican Republic

DOM 214 1809 0.42 0.42

Ecuador ECU 218 593 0.52 0.52

Egypt EGY 818 20 0.55 0.61

El Salvador SLV 222 503 0.51 0.51

Equatorial Guinea

GNQ 226 240 0.60 0.60

Eritrea ERI 232 291 0.90 0.90

Estonia EST 233 372 0.47 0.47

Ethiopia ETH 231 251 0.90 0.90

Falkland Islands (Malvinas)

FLK 238 500 1.18 1.18

Faroe Islands FRO 234 298 0.90 0.90

Fiji FJI 242 679 0.65 0.82

Finland FIN 246 358 0.38 1.06

France FRA 250 33 0.32 0.53

French Guiana GUF 254 594 0.59 0.59

French Polynesia

PYF 258 689 0.62 0.62

Gabon GAB 266 241 0.73 0.73

Gambia GMB 270 220 0.73 0.73

Georgia GEO 268 995 0.59 0.59

Germany DEU 276 49 0.33 0.69

Ghana GHA 288 233 0.47 0.47

Gibraltar GIB 292 350 0.98 0.98

Greece GRC 300 30 0.34 0.80

Greenland GRL 304 299 0.90 0.90

Grenada GRD 308 1473 1.18 1.18




ISO Country Name

ISO Alpha 3 Code

ISO Numeric Code

Country Dial Codes

FIXED LINE

Charge

MOBILE

Charge

Guadeloupe GLP 312 590 0.61 0.61

Guam GUM 316 1671 0.59 0.59

Guantanamo Bay Cuba

CUB 192 5399 0.91 0.91

Guatemala GTM 320 502 0.52 0.52

Guinea GIN 324 224 0.73 0.73

Guinea-Bissau GNB 624 245 0.90 0.90

Guyana GUY 328 592 0.89 0.89

Haiti HTI 332 509 0.69 0.69

Hawaii USA 840 1808 0.33 0.33

Holy See (Vatican City State)

VAT 336 39 0.37 0.37

Honduras HND 340 504 0.81 0.81

Hong Kong HKG 344 852 0.34 0.34

Hungary HUN 348 36 0.39 0.68

Iceland ISL 352 354 0.66 0.66

India IND 356 91 0.55 0.54

Indonesia IDN 360 62 0.45 0.54

Iran, Islamic Republic of

IRN 364 98 0.45 0.34

Iraq IRQ 368 964 0.64 0.64

Ireland IRL 372 353 0.34 0.65

Israel ISR 376 972 0.35 0.43

Italy ITA 380 39 0.34 0.75

Jamaica JAM 388 1876 0.51 0.51

Japan JPN 392 81 0.35 0.54

Jordan JOR 400 962 0.50 0.61

Kazakhstan KAZ 398 7 0.59 0.59

Kenya KEN 404 254 0.52 0.73

Kiribati KIR 296 686 0.80 0.80

Korea, Democratic People's Republic of

PRK 408 850 3.29 3.29

Korea, Republic of

KOR 410 82 0.34 0.40

Kuwait KWT 414 965 0.59 0.59

Kyrgyzstan KGZ 417 996 0.59 0.59

Lao People's Democratic Republic

LAO 418 856 0.64 0.64

Latvia LVA 428 371 0.46 0.46

Lebanon LBN 422 961 0.45 0.87

Lesotho LSO 426 266 0.95 0.95

Liberia LBR 430 231 0.90 0.90

Libya LBY 434 218 0.91 0.91

Liechtenstein LIE 438 423 0.38 0.38

Lithuania LTU 440 370 0.45 0.45

Luxembourg LUX 442 352 0.41 0.41

Macao MAC 446 853 0.39 0.39

Macedonia, the MKD 807 389 0.53 0.72




ISO Country Name

ISO Alpha 3 Code

ISO Numeric Code

Country Dial Codes

FIXED LINE

Charge

MOBILE

Charge

former Yugoslav Republic of

Madagascar MDG 450 261 0.62 0.62

Malawi MWI 454 265 0.43 0.43

Malaysia MYS 458 60 0.35 0.36

Maldives MDV 462 960 0.73 0.73

Mali MLI 466 223 0.73 0.73

Malta MLT 470 356 0.49 1.00

Marshall Islands MHL 584 692 0.82 0.82

Martinique MTQ 474 596 0.62 0.62

Mauritania MRT 478 222 1.60 1.60

Mauritius MUS 480 230 0.57 0.57

Mayotte MYT 175 262 0.99 0.99

Mexico MEX 484 52 0.52 0.52

Micronesia, Federated States of

FSM 583 691 0.82 0.82

Moldova, Republic of

MDA 498 373 0.52 0.52

Monaco MCO 492 377 0.52 0.52

Mongolia MNG 496 976 0.95 0.95

Montenegro MNE 499 382 0.41 0.66

Montserrat MSR 500 1664 0.65 0.65

Morocco MAR 504 212 0.90 0.90

Mozambique MOZ 508 258 0.81 0.81

Myanmar MMR 104 95 0.82 0.82

Namibia NAM 516 264 0.57 0.57

Nauru NRU 520 674 0.80 0.80

Nepal NPL 524 977 0.66 0.66

Netherlands NLD 528 31 0.33 0.68

Netherlands Antilles

ANT 530 599 0.52 0.52

New Caledonia NCL 540 687 0.73 0.73

New Zealand NZL 554 64 0.33 0.78

Nicaragua NIC 558 505 0.52 0.52

Niger NER 562 227 0.62 0.62

Nigeria NGA 566 234 0.56 0.56

Niue NIU 570 683 1.80 1.80

Norfolk Island NFK 574 672 0.73 0.73

Northern Mariana Islands

MNP 580 1670 1.18 1.18

Norway NOR 578 47 0.33 0.66

Oman OMN 512 968 0.69 0.69

Pakistan PAK 586 92 0.51 0.56

Palau PLW 585 680 1.69 1.69

Palestine, State of

PSE 275 970 0.35 0.43

Panama PAN 591 507 0.49 0.49

Papua New Guinea

PNG 598 675 1.42 1.42

Paraguay PRY 600 595 0.52 0.52

Peru PER 604 51 0.42 0.42




ISO Country Name

ISO Alpha 3 Code

ISO Numeric Code

Country Dial Codes

FIXED LINE

Charge

MOBILE

Charge

Philippines PHL 608 63 0.53 0.59

Poland POL 616 48 0.33 0.68

Portugal PRT 620 351 0.36 0.68

Puerto Rico PRI 630 1 0.36 0.36

Qatar QAT 634 974 0.85 0.85

Réunion REU 638 262 0.62 0.62

Romania ROU 642 40 0.46 0.74

Russian Federation

RUS 643 7 0.38 0.40

Rwanda RWA 646 250 0.62 0.62

Saint Helena, Ascension and Tristan da Cunha

SHN 654 290 1.18 1.18

Saint Kitts and Nevis

KNA 659 1869 1.18 1.18

Saint Lucia LCA 662 1758 1.18 1.18

Saint Pierre and Miquelon

SPM 666 508 0.75 0.75

Saint Vincent and the Grenadines

VCT 670 1784 1.18 1.18

Samoa WSM 882 685 0.71 0.71

San Marino SMR 674 378 1.07 1.07

Sao Tome and Principe

STP 678 239 0.65 0.65

Saudi Arabia SAU 682 966 0.69 0.61

Senegal SEN 686 221 0.90 0.90

Serbia SRB 688 381 0.41 0.66

Seychelles SYC 690 248 1.60 1.60

Sierra Leone SLE 694 232 0.73 0.73

Singapore SGP 702 65 0.34 0.34

Slovakia SVK 703 421 0.41 0.41

Slovenia SVN 705 386 0.37 0.37

Solomon Islands SLB 90 677 1.43 1.70

Somalia SOM 706 252 0.90 0.90

South Africa ZAF 710 27 0.39 0.71

Spain ESP 724 34 0.34 0.68

Sri Lanka LKA 144 94 0.55 0.55

Sudan SDN 729 249 0.62 0.62

Suriname SUR 740 597 0.62 0.62

Swaziland SWZ 748 268 0.73 0.73

Sweden SWE 752 46 0.33 0.66

Switzerland CHE 756 41 0.34 0.76

Syrian Arab Republic

SYR 760 963 0.74 0.74

Taiwan, Province of China

TWN 158 886 0.33 0.44

Tajikistan TJK 762 992 0.87 0.87

Tanzania, United Republic of

TZA 834 255 0.62 0.62

Thailand THA 764 66 0.37 0.37

Timor-Leste TLS 626 670 2.81 2.81




ISO Country Name

ISO Alpha 3 Code

ISO Numeric Code

Country Dial Codes

FIXED LINE

Charge

MOBILE

Charge

Togo TGO 768 228 0.62 0.62

Tokelau TKL 772 690 1.51 1.51

Tonga TON 776 676 0.78 0.78

Trinidad and Tobago

TTO 780 1868 1.73 1.73

Tunisia TUN 788 216 0.61 0.61

Turkey TUR 792 90 0.44 0.60

Turkmenistan TKM 795 993 0.87 0.87

Turks and Caicos Islands

TCA 796 1649 0.65 0.65

Tuvalu TUV 798 688 1.51 1.51

Uganda UGA 800 256 0.43 0.43

Ukraine UKR 804 380 0.47 0.47

United Arab Emirates

ARE 784 971 0.58 0.69

United Kingdom GBR 826 44 0.33 0.53

United States USA 840 1 0.33 0.33

Uruguay URY 858 598 0.49 0.69

Uzbekistan UZB 860 998 0.87 0.87

Vanuatu VUT 548 678 0.80 0.80

Venezuela, Bolivarian Republic of

VEN 862 58 0.42 0.42

Viet Nam VNM 704 84 0.65 0.66

Virgin Islands, British

VGB 92 1284 0.65 0.65

Virgin Islands, U.S.

VIR 850 1340 0.36 0.36

Wallis and Futuna

WLF 876 681 1.18 1.18

Yemen YEM 887 967 0.62 0.62

Zambia ZMB 894 260 0.62 0.62

Zimbabwe ZWE 716 263 0.39 0.61

6.2 Special Calls

6.2.1 Calls to global and satellite service

Destination Per Min

Calls to Inmarsat B numbers beginning with 8703 $5.99

Calls to Inmarsat Aero numbers beginning with 8705 $10.99

Calls to Inmarsat B-HSD numbers beginning with 87039 or calls to Inmarsat BGAN numbers beginning with 87077 and 87078

$19.99

Calls to Inmarsat GAN ISDN numbers beginning with 87060 $14.99

Calls to Inmarsat M numbers beginning with 8706 $3.99

Calls to Inmarsat Mini M numbers beginning with 87076 $3.49



Calls to:

· International Network Shared Code (Thuraya) numbers beginning with 88216 ; or

$5.65 · Other International Networks – 8818, 8819, 88213, 88228, 88232, 88234, 88242, 88298 and 88299.

Calls to Iridium numbers beginning with 8816 or 8817 $4.80

6.2.2 Calls to InfoCalls

InfoCall allows callers to a 190 number to access information and content services provided by an InfoCall service provider either as a live or recorded voice call, a video call, a fax-back service or a data transmission service.

We only supply the telephone call to the 190 number. The InfoCall service provider supplies the content. We are not responsible for the content contained in an InfoCall service where that content has not been provided by us and accept no liability for such content.

You can ask us to bar access to InfoCall services from your home phone at any time.

We may prevent you from accessing InfoCall services if you ask us to or if you have not paid your Foxtel account. We will try to tell you if this happens.

The InfoCall service provider sets the charge for the call, either as a fixed charge, a timed charge or a combination of the two. We set the mobile surcharge and the call connection fee for voice calls and video calls to InfoCall services.

We will pay the InfoCall service provider for InfoCall services supplied by the InfoCall service provider to you in accordance with our agreement with the InfoCall service provider. For this reason, you owe us the amount of the charges charged by the InfoCall service provider for InfoCall services supplied, but we will not charge you for the provision of credit.

We will debit your Foxtel account with the amount of the charges charged by the InfoCall service provider for the InfoCall services supplied to you and our charges if applicable. These amounts will appear on your Foxtel bill.

You must let us know of any errors or disputed InfoCall service charge amounts that appear on your Foxtel account. We may agree not to charge you any InfoCall service charge amounts. If we do, we may adjust your Foxtel account to reflect this.

Where the InfoCall service provider specifies a timed charge for calls to an InfoCall number, we charge you the following call connection fee plus the selected timed rate (charged per second) for each second of the call after the first 24 seconds:

InfoCall timed charges Charge

Connection fee (per call) 28¢

Connection fee (per call) for calls to a mass calling service

13¢

Minimum charge (per minute) 39¢

Maximum charge (per minute) $5.50

Where the InfoCall service provider specifies a fixed charge for calls to an InfoCall number, we charge you the following



InfoCall fixed charges Charge

Minimum charge (per call) 39¢

Maximum charge (per call) $38.50

InfoCall service providers are able to offer InfoCall services where the charges change during the call based on the caller’s selections. In these cases, we charge you the combination of the fixed or timed charges (or both) selected for the call. You are warned during the call before the charges change.

6.2.3 Reverse Charge Calls

(a) What is a reverse charge call?

A reverse charge call is where a person calls on a designated number and seeks to be connected to a particular home phone service and charge the customer of that service for the call, i.e. charge the call recipient. If we choose to accept the request and connect the call to your Foxtel Home Phone services we ask the person answering the call whether they wish to accept the call.

Calls from a Foxtel Home Phone service in Australia to 12550 or 1800NoCash™ (Telstra’s National Reverse Charge access numbers) do not incur any usage charges or connection fees for the person making the call.

We charge the customer of the service requested even where that is not the service that answers the call and accepts it (e.g. if the call to the requested service is diverted to and answered by a second service, fees associated with an accepted reverse charge call will be applied to the requested service, not the second service even though the person answering the second service is asked to accept the charge. By diverting to the second service implicit authority is given to the second service owner to accept reverse charge calls on behalf of the diverting service).

Reverse charge calls can be made to numbers in Australia from either inside Australia (a National Reverse Charge service) or outside Australia (an Australia Direct (International) Reverse Charge service).

National Reverse Charge calls can be made to Australian mobile services or to Telstra or Telstra wholesale home phone services (e.g. these calls cannot be made to non-Telstra fixed network services).

Australia Direct (International) Reverse Charge calls can be made to Australian mobile services or to Telstra or Telstra Wholesale home phone service (e.g. these calls cannot be made to non-Telstra fixed network services).

National Reverse Charge requests to numbers outside of Australia are passed to a third party provider who offers credit card calling facilities. Australia Direct reverse charge calls cannot be requested to overseas destinations.

(b) Call charges overview

Reverse Charge Call Recipients are charged a Reverse Charge Call Connection Fee plus a Usage Charge to receive the reverse charge call.

For reverse charge calls, charges apply from the time the call is connected between the call originator and the call recipient (after the call recipient has accepted the call charges).

(c) Reverse Charge Call Connection Fees

Reverse Charge call connection fee per call Charge

National Reverse Charge – Foxtel Home Phone recipient

$4.95

Australia Direct (International) – Foxtel Home Phone recipient

$4.25



(d) Usage Fee – Foxtel Home Phone Recipient – Local calls

In addition to the connection fee listed above (refer c), we charge you the following for accepting a reverse charge local call:

Reverse Charge – Local call charges Charge

Per call (including from a Public Payphone) 22¢

(e) Usage Fee – Foxtel Home Phone – Long Distance calls

In addition to the connection fee listed above (refer c), we charge you the following usage charge for accepting a reverse charge long distance call:

Reverse Charge calls from a fixed phone (including public payphone)

Charge

Preferential calls (per call) 22¢

Extended Zone calls (per call) 22¢

Long Distance (STD) calls (per 1 minute block) 99c

(f) Usage Fee – Foxtel Home Phone Recipient – Mobile origin

In addition to the connection fee listed above (refer c), we charge you the following usage charge for receiving a reverse charge call on your fixed line service from a Telstra mobile

Usage charge for receiving a Reverse Charge call on your Foxtel Home Phone service from a mobile (either pre-paid or post-paid)

Charge

Per 1 minute block 99c

(g) Usage Fee – Foxtel Home Phone - Australia Direct (International origin) calls

In addition to the connection fee listed above (refer c), we charge you the following usage charge for accepting a reverse charge call on your fixed line service from overseas:

Note: Although a country may be listed below it does not guarantee that Australia Direct reverse charge calls can be made from that country.

Country of Origin for Australia Direct Call to Fixed line recipient

Usage Charges (per minute)



GST excl. GST incl. GST excl. GST incl.

Afghanistan $3.89 $4.279 Liechtenstein $2.59 $2.849

Alaska $2.29 $2.519 Lithuania $2.99 $3.289

Albania $3.59 $3.949 Luxembourg $2.79 $3.069

Algeria $3.89 $4.279 Macau $2.79 $3.069

American Samoa $2.39 $2.629 Macedonia FYR $2.79 $3.069

Andorra $2.39 $2.629 Madagascar $3.89 $4.279

Angola $3.89 $4.279 Malawi $3.59 $3.949

Anguilla $3.89 $4.279 Malaysia $2.39 $2.629








Antarctica $1.70 $1.870 Maldives $3.59 $3.949

Antarctica – Aurora & Wilkins

$3.19 $3.509 Mali $3.59 $3.949

Antigua & Barbuda $3.19 $3.509 Malta $2.59 $2.849

Argentina $2.79 $3.069 Northern Mariana Islands

$3.19 $3.509

Armenia $2.99 $3.289 Marshall Islands $3.19 $3.509

Aruba $2.79 $3.069 Martinique $2.99 $3.289

Ascension Island $3.59 $3.949 Mauritania $3.59 $3.949

Austria $2.59 $2.849 Mauritius $3.19 $3.509

Azerbaijan $2.99 $3.289 Mayotte $3.19 $3.509

Bahamas $3.19 $3.509 Mexico $2.79 $3.069

Bahrain $2.99 $3.289 Micronesia Federated States

$3.19 $3.509

Bangladesh $2.79 $3.069 Moldova Republic $2.99 $3.289

Barbados $3.59 $3.949 Midway Is $3.89 $4.279

Belarus $2.99 $3.289 Monaco $2.39 $2.629

Belgium $2.59 $2.849 Mongolia $3.89 $4.279

Belize $3.19 $3.509 Montenegro $2.79 $3.069

Benin $3.59 $3.949 Montserrat $3.59 $3.949

Bermuda $3.19 $3.509 Morocco $3.89 $4.279

Bhutan $3.19 $3.509 Mozambique $3.89 $4.279

Bolivia $3.59 $3.949 Myanmar $3.19 $3.509

Bosnia & Herzegovina $2.79 $3.069 Namibia $3.19 $3.509

Botswana $3.19 $3.509 Nauru $2.39 $2.629

Brazil $2.79 $3.069 Nepal $2.79 $3.069

Brunei Darussalam $2.39 $2.629 Netherlands $2.59 $2.849

Bulgaria $3.89 $4.279 Netherlands Antilles $2.99 $3.289

Burkina Faso $3.59 $3.949 New Zealand $2.09 $2.299

Burundi $3.59 $3.949 Nicaragua $3.19 $3.509

Cambodia $2.99 $3.289 Niger $3.89 $4.279

Cameroon $3.89 $4.279 Nigeria $2.99 $3.289

Canada $2.29 $2.519 Niue $2.29 $2.519

Cabo Verde $3.59 $3.949 Norfolk Island $1.70 $1.870








Cayman Is $3.19 $3.509

Central African Rep $3.89 $4.279 Norway $2.39 $2.629

Chad $3.89 $4.279 Oman $2.59 $2.849

Chile $2.79 $3.069 Pakistan $3.59 $3.949

China $3.59 $3.949 Palau $3.89 $4.279

Colombia $3.59 $3.949 Palestine, (State of) $3.19 $3.509

Comoros $3.19 $3.509 Panama $3.19 $3.509

Congo Democratic Republic

$3.89 $4.279 Papua New Guinea $3.59 $3.949

Congo $3.89 $4.279 Paraguay $3.19 $3.509

Cook Islands $2.79 $3.069 Peru $2.99 $3.289

Costa Rica $3.59 $3.949 Philippines $2.39 $2.629

Croatia $2.79 $3.069 Poland $2.79 $3.069

Cuba $3.59 $3.949 Portugal $2.79 $3.069

Cyprus $2.79 $3.069 Puerto Rico $2.29 $2.519

Czech Republic $2.79 $3.069 Qatar $3.59 $3.949

Denmark $2.39 $2.629 Reunion $3.19 $3.509

Diego-Garcia $3.59 $3.949 Romania $3.19 $3.509

Djibouti $3.89 $4.279 Russian Federation $2.99 $3.289

Dominica $3.59 $3.949 Rwanda $3.19 $3.509

Dominican Rep $3.19 $3.509 Samoa $2.39 $2.629

East Timor $3.89 $4.279 San Marino $2.39 $2.629

Ecuador $3.59 $3.949 Sao Tome & Principe $3.59 $3.949

Egypt $3.19 $3.509 Saudi Arabia $3.19 $3.509

El Salvador $3.59 $3.949 Scott Base (Antarctica) $2.09 $2.299

Equatorial Guinea $3.89 $4.279 Senegal $3.89 $4.279

Eritrea $3.89 $4.279 Serbia $2.79 $3.069

Estonia $2.99 $3.289 Seychelles $3.59 $3.949

Ethiopia $3.89 $4.279 Sierra Leone $3.59 $3.949

Faroe Islands $2.79 $3.069 Singapore $2.29 $2.519

Falkland Islands $3.19 $3.509 Slovakia $2.79 $3.069

Fiji $2.59 $2.849 Slovenia $2.79 $3.069

Finland $2.39 $2.629 Solomon Islands $2.29 $2.519








France $2.39 $2.629 Somalia $3.89 $4.279

French Guiana $2.99 $3.289 South Africa $2.59 $2.849

French Polynesia $2.59 $2.849 South Sudan $3.19 $3.509

Gabon $3.59 $3.949 Spain $2.99 $3.289

Gambia $3.59 $3.949 Sri Lanka $2.59 $2.849

Georgia $2.99 $3.289 Saint Helena $3.19 $3.509

Germany $2.59 $2.849 Saint Kitts & Nevis $3.19 $3.509

Ghana $3.59 $3.949 Saint Lucia $3.19 $3.509

Gibraltar $3.89 $4.279 Saint Pierre & Miquelon $2.99 $3.289

Greece $2.79 $3.069 Saint Vincent & The Grenadines

$3.19 $3.509

Greenland $2.79 $3.069 Sudan $3.19 $3.509

Grenada $3.19 $3.509 Suriname $2.99 $3.289

Guadeloupe $2.99 $3.289 Swaziland $3.59 $3.949

Guam $2.39 $2.629 Sweden $2.39 $2.629

Guantanamo $3.89 $4.279 Switzerland $2.59 $2.849

Guatemala $3.59 $3.949 Syria $3.59 $3.949

Guinea-Bissau $3.89 $4.279 Taiwan $2.99 $3.289

Guinea $3.59 $3.949 Tajikistan $2.99 $3.289

Guyana $2.79 $3.069 Tanzania United Republic

$3.19 $3.509

Haiti $3.89 $4.279 Thailand $2.79 $3.069

Hawaii $2.29 $2.519 Togo $3.89 $4.279

Honduras $3.89 $4.279 Tokelau $2.39 $2.629

Hong Kong $2.29 $2.519 Tonga $2.39 $2.629

Hungary $2.79 $3.069 Trinidad & Tobago $3.59 $3.949

Iceland $3.59 $3.949 Tristan da Cunha $3.89 $4.279

India $2.79 $3.069 Tunisia $3.89 $4.279

Indonesia $2.79 $3.069 Turkey $2.79 $3.069

Iran $2.99 $3.289 Turkmenistan $2.99 $3.289

Iraq $3.19 $3.509 Turks & Caicos Islands $3.59 $3.949

Ireland $2.29 $2.519 Tuvalu $2.39 $2.629

Israel $3.19 $3.509 Uganda $3.59 $3.949

Italy $2.39 $2.629 Ukraine $2.99 $3.289








Ivory Coast $3.59 $3.949 United Arab Emirates $2.79 $3.069

Jamaica $3.19 $3.509 United Kingdom $2.29 $2.519

Japan $2.79 $3.069 Uruguay $2.79 $3.069

Jordan $2.79 $3.069 United States $2.29 $2.519

Kazakhstan $2.99 $3.289 Uzbekistan $2.99 $3.289

Kenya $2.79 $3.069 Vanuatu $2.39 $2.629

Kiribati $2.39 $2.629 Vatican City $2.39 $2.629

Korea DPR (North) $3.59 $3.949 Venezuela $2.39 $2.629

Korea Republic (South) $2.79 $3.069 Viet Nam $2.79 $3.069

Kuwait $2.79 $3.069 Virgin Islands (British) $3.59 $3.949

Kyrgyzstan $2.99 $3.289 Virgin Islands (US) $2.29 $2.519

Lao PDR $2.99 $3.289 Wake Is $3.89 $4.279

Latvia $2.99 $3.289 Wallis & Futuna $3.19 $3.509

Lebanon $3.89 $4.279 Yemen $3.19 $3.509

Lesotho $3.59 $3.949 Zambia $3.19 $3.509

Liberia $3.89 $4.279 Zimbabwe $2.99 $3.289

Libya $3.89 $4.279

We charge a minimum of three minutes for each Australia Direct (International) reverse charge call.



(h) Reverse Charge Call Caps

Reverse Charge calls are subject to two caps – a charge cap and a duration cap.

The charge cap identifies the maximum that a customer will be charged for a reverse charge call.

The duration cap identifies the maximum duration that a reverse charge call can last and may exceed the time associated with reaching the charge cap.

Reverse Charge call caps Charge Cap Duration Cap (Minutes).

Fixed line recipient – Local calls N/A Uncapped

Fixed line recipient – Preferential calls N/A Uncapped

Fixed line recipient – Extended Zone calls N/A Uncapped

Fixed line recipient – Long Distance (STD) calls $22.00 30 mins

Fixed line recipient – Mobile originated calls $22.00 30 mins

Fixed line recipient – Australia Direct (International) calls

$55.00 30 mins

6.2.4 Calls to Satellite & Paging services

(a) Calls to Telstra Mobile Satellite numbers - (Iridium National Footprint)

We charge you the following for calls to Telstra Mobile Satellite numbers in Australia beginning with 014710, 014711, 014712, 014714, 014715, 014716 or 014718:

Calls to Telstra Mobile Satellite numbers in Australia Charge

Connection fee 49¢

Call charge (per 30-second block or part thereof) 80¢

The Telstra Mobile Satellite service can be up to 200 nautical miles out to sea or in any Australian external territory except Antarctica.

(b) Calls to Optus MobileSat numbers

We charge you the following for calls to Optus MobileSat numbers beginning with 01451, 01452 or 01453:

Calls to Optus MobileSat numbers Charge

Connection fee 49¢

Call charge (per 30-second block or part thereof) $1.10

(c) Calls to Iterra services

We charge you the following for a call to an Iterra service (beginning with 014713, 014717 or 141719).

Calls to Optus MobileSat numbers Charge

Connection fee 49¢

Call charge (per 60-second block or part thereof) $1.60



(d) Calls to Radio paging services

We charge you the following for calls to a radio paging service with an 016 number:

Calls to a radio paging service Charge

Per call 22¢

6.2.5 Calls to Directory Assistance

(a) 1234 service

The 1234 service is a premium operator call connection and “concierge” information service. From this service you can. i) Request information on publicly available numbers. ii) Request factual information iii) Request to be connected to a relevant number

1234 charges Charge

Fee for each call to 1234 $1.99

Attempted connection charge (for successful and attempted connection to requested or relevant number)

$1.29

(b) Directory Assistance

The 1223 service is a directory assistance service. From this service you can. i) Request information on publicly available numbers.

1223 charges Charge


(c) 12456 service

The 12456 Call Connect service lets you speak to a helpful operator who can connect you to any White Pages or Yellow Pages directory listing.

12456 charges Charge


Attempted connection charge (for successful and attempted connection to requested or relevant number)

$1.29



7. Other Fees

Other fees include features and services that are not offered or sold, by Foxtel.

Customers transferring their broadband and/or home phone service from Telstra or a Telstra Wholesale reseller may transfer these features and service across to Foxtel.

We will only provide limited support for these features and services. We do not offer the ability to add these features and services after transfer.

You can cancel these services by calling us on 131 999.

7.1 Features/Value Added Services


Activation of Message Wait Indicator

Monthly $0.55

Call Forward Selected Callers Monthly $2.20

Call Forward Set the Time Monthly $3.30

Corporate Voicemail Service Connection Fee $22.00

Fax Manager Monthly $5.50

FaxBank Monthly $5.50

Never Busy Fax Monthly $5.50

Number Reservation Monthly $10.00

Smart Ring Monthly $5.00

Voicemail Away Monthly $16.50

Voicemail Away Setup Connection Fee $44.00

Abbreviated Dialing Monthly $4.00

Abbreviated Dialing 40 Number Extension

Monthly $6.50

Abbreviated Dialing 60 Number Extension

Monthly $7.50

Number Redirection - 12 months One off fee $156.00



Voicemail Traveler Connection Fee $44.00



7.2 Equipment


Access 30 Telephone(s) Monthly $6.30

Access 35 Telephone Monthly $6.30

Access dialler Monthly $2.30

Additional Calling Number Display Rental Touchfone

Monthly $6.00

Additional Telephone Handset Rental

Monthly Up to $11.00

Big Button Multi-Phone Monthly $3.29

Calling Number Display Phone T1000C Rental

Monthly $6.00

Calling Number Display Phone T1000C SMS

Monthly $6.00

Calling Number Display Rental Touchfone

Monthly $6.00

Cordless Phone Monthly $3.42

Cordless Rental Extn Handset CR2000E

Monthly $2.99

Cordless Rental Phone - CR2000 Monthly $6.00

Customer Participation Handset Rental

Monthly Up to $9.63

Customer Participation Handset Rental

Monthly $1.38

Disability - Access 200 CND Telephone

Monthly $6.30

Disability hands-free telephone Monthly $6.30

Disability Telephone Rental Monthly $2.99

Dual tone ringer(s) Monthly $2.30

Eliminator Monthly $2.30

Extension Ringer Monthly $2.30

General Purpose Alarm Monthly $2.30

Gliding tone caller(s) Monthly $2.30

Hearing aid coupler(s) Monthly $3.58

Hold a phone Monthly $6.30

Horn/loud speaker(s) Monthly $2.30

Microphone Monthly $3.58

Modem Monthly $15.42

Nomad plus cordless telephone(s) Monthly $6.30

One Telephone Handset Rental Monthly $2.99

Plug and jack set Monthly $0.36

Rental Cordless Telephone Monthly $5.50



Service Push Button Monthly $0.22

Standard Phone T1000S Rental Monthly $2.99

T200 – Hands-free Monthly $6.30

T200 Volume Control Monthly $7.26

T200 with Headset Socket Monthly $6.30

T400 Volume Control Monthly $7.26

Telephone Handset Rental Monthly $2.99

Telephone Tone Ringer Monthly $2.30

Telephone Voice Aid Monthly $8.37

Telespeaker(s) Monthly $5.04

Touchfone 200 expander(s) Monthly Up to $7.26

Touchfone 200S executive telephone(s)

Monthly $6.30

Touchfone 300 Monthly $2.60

Touchfone 400 Monthly $2.75

Volume control(s) Monthly $7.26

Whisperfone facility Monthly $8.37

Battery Monthly $0.83

Bell Monthly $2.30

Bell/buzzer Monthly $0.83

Telephone Tone Ringer One Off Fee $22.39

Cancel Fee for Cordless Rental Phone

One Off Fee $45.00

Change of Home Phone Number One Off Fee $38.00

Change of Home Phone Number - Additional

One Off Fee $20.00

New Rental Phone Fee One Off Fee $20.00

Telephone number search charge One Off Fee $80.00

Touchfone One Off Fee $20.00

Provision Fee for Cordless Rental Phone

One Off Fee $20.00

Rental phone provisioning charge One Off Fee $20.00

Hearing aid coupler(s) One Off Fee $19.80



7.3 Special Access Equipment (GST Free)


Cochlear Adaptor Body Type Monthly $3.25

Disability Equipment provisioning charge

One off fee $18.18

Teletypewriter (TTY) Monthly $36.27

Teletypewriter (TTY) with LVD Monthly $78.94

TTY With Inbuilt Phone Monthly $36.27

Visual Alarm Monthly $2.12

Visual Alarm Unit Monthly $2.12

Visual Signals Monthly $2.12

7.4 Installation and/or maintenance fees


Non-standard telephone maintenance unit(s)

Monthly $0.55

Rental Phone Replacement Fee One off fee $20.00

Nomad ac adaptor repair(s) One off fee $49.50

Nomad charging cradle repair(s) One off fee $49.50

Nomad telephone repair(s) One off fee $49.50

Foxtel marks are used under licence by Foxtel Management Pty Limited

foxtel broadband & home phone price guide€¦ · 6 foxtel broadband & home phone price...

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