Download - Managing People You Can't See
The Future of Work: How Do You Manage People You Can’t See?
Citrix Online EMEA April 19, 2011
James P. Ware, PhD Executive Director The Future of Work…unlimited
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
A Tale of Two Books
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The Difference
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Shift Happens Again
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Shift Happens Again
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved
The World Has Changed Again
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Someone has hit the “Reset” button.
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Today’s Agenda
Why is remote/mobile work growing so
rapidly?
What challenges does the “anywhere office”
present?
How can you keep remote employees
engaged?
What does all this mean for the future of
work?
A conversation about managing
remote teams and a distributed workforce
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Work Evolves
What “work” is
How “work”
gets done
Where “work”
gets done
What workers
do
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The “Anywhere Office” is a Reality Today
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved
The “Anywhere Office” is a Reality Today
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35%
32%
33%
“Third Places”
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
The “Anywhere Office” is a Reality Today
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35%
32%
33%
“Third Places”
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
The Global Mobile Workforce is Growing Rapidly*
* “Mobile” means working away from office at least two days per week.
Source: Future of Work Demographic Projections, 2011
Old habits
Resistance
Scarcity of experts
Up-front investment
Technology
Commute costs
ROI
Environmental impacts
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Mobile Workers as Percent of Total Workforce
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
1 2 3 4 5 6 71990 1995 2000 2005 2010 2015 2020
16%
27%
35%
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Unique Aspects of “Different Places” Work
Less
face-to-face
time
Fewer accidental meetings
More task time, less
social interaction
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation
* Adapted from a model first developed by Bob Johansen, Institute for the Future
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Different
Same
Same Different
Place
Time
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Employee Engagement The Critical Ingredient Clarity of
expectations
Rewards for engagement
Inspirational leadership
Quality of peer/
subordinate relationships
Regular feedback
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Engaging Distributed Team Members
Be a role
model
Lead Team-
building exercises
Celebrate
life events
Build a Playbook of tactics
Teach empathy
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Forming a Virtual Team Critical Team-Building Activities
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved
Agree on Tangible Performance Measures for Each Job. . . and Use Them
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Why does this job exist?
How will we know it’s being done well?
© Copyright 2011 by The Future of Work…unlimited. All rights reserved
What Does All This Mean for You?
Lead
by Doing
Invest in Appropriate Technologies
Embrace Distributed Work
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved
For Further Information
Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork
James P. Ware, Ph.D. Executive Director The Future of Work…unlimited Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile [email protected]
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