The Future of Work: How Do You Manage People You Can’t See?

Citrix Online EMEA April 19, 2011

James P. Ware, PhD Executive Director The Future of Work…unlimited

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

A Tale of Two Books

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The Difference

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Shift Happens Again

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Shift Happens Again

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The World Has Changed Again

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Someone has hit the “Reset” button.

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Today’s Agenda

Why is remote/mobile work growing so

rapidly?

What challenges does the “anywhere office”

present?

How can you keep remote employees

engaged?

What does all this mean for the future of

work?

A conversation about managing

remote teams and a distributed workforce

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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Work Evolves

What “work” is

How “work”

gets done

Where “work”

gets done

What workers

do

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The “Anywhere Office” is a Reality Today

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The “Anywhere Office” is a Reality Today

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35%

32%

33%

“Third Places”

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The “Anywhere Office” is a Reality Today

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35%

32%

33%

“Third Places”

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

The Global Mobile Workforce is Growing Rapidly*

* “Mobile” means working away from office at least two days per week.

Source: Future of Work Demographic Projections, 2011

Old habits

Resistance

Scarcity of experts

Up-front investment

Technology

Commute costs

ROI

Environmental impacts

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Mobile Workers as Percent of Total Workforce

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

1 2 3 4 5 6 71990 1995 2000 2005 2010 2015 2020

16%

27%

35%

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Unique Aspects of “Different Places” Work

Less

face-to-face

time

Fewer accidental meetings

More task time, less

social interaction

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Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation

* Adapted from a model first developed by Bob Johansen, Institute for the Future

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Different

Same

Same Different

Place

Time

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Employee Engagement The Critical Ingredient Clarity of

expectations

Rewards for engagement

Inspirational leadership

Quality of peer/

subordinate relationships

Regular feedback

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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

Engaging Distributed Team Members

Be a role

model

Lead Team-

building exercises

Celebrate

life events

Build a Playbook of tactics

Teach empathy

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Forming a Virtual Team Critical Team-Building Activities

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Agree on Tangible Performance Measures for Each Job. . . and Use Them

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Why does this job exist?

How will we know it’s being done well?

© Copyright 2011 by The Future of Work…unlimited. All rights reserved

What Does All This Mean for You?

Lead

by Doing

Invest in Appropriate Technologies

Embrace Distributed Work

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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

For Further Information

Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork

James P. Ware, Ph.D. Executive Director The Future of Work…unlimited Berkeley, California +1 510 558 1434 voice +1 510 558 1431 fax +1 510 206 8147 mobile jim@thefutureofwork.net

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