Managing for Results Practices for Organizations

STRATEGICALIGNMENT

Continually AchievePerformance and Accountability

MEASURE FOR RESULTS

BUDGET FOR RESULTS

MONITOR AND MANAGE RESULTS

REPORT ANDEVALUATE RESULTS

PLANSERVICES

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What is Managing for Results?

A performance management system used to:Determine the most important resultsEstablish and communicate directionManage progress toward meeting goals Invest resources strategicallyUse performance information to continually

improve performance and provide accountability for results

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Strategic Alignment – What Effective Organizations Do:

Focus on their missionUnderstand their environmentDevelop strategic goals with outcome

indicatorsCraft strategies and realistic but

challenging objectives to achieve goalsAlign strategic planning with policy settingAlign systems to support goal achievement

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Service Planning – What Effective Organizations Do:

Align services with organizational goalsPractice a planning process that helps

managers and programs be more effectiveEngage stakeholders effectivelyHave service (program) level outcomesHave clear, well articulated strategies

and performance objectives (service levels)Align planning with budgeting

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Measure for Results – What Effective Organizations Do:

Align measurement with the planning process--achieving desired outcomes

Develop relevant measures that people care about

Ensure measures are feasible to reportUse a balanced set of measures Clearly communicate the benefit and value

of the organization’s work with measures

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Monitor and Manage – What Effective Organizations Do:

Practice regular, timely data collectionIncorporate performance into contractsRegularly monitor against targets, plansContinuously analyze and interpret

performance information Share and use data constructively for

improving performance

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Budgeting for Results – What Effective Organizations Do:

Align budget investments with achieving strategic goals

Link resource requests to specific service levels and objectives

Incorporate clear performance targetsUse past and planned performance

information to inform decision-making

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Evaluation and Reporting – What Effective Organizations Do:

Report actual performance vs. plans and targets Provide verification of performance data Use regular, reliable systems to track citizen

and customer perceptionsAnalyze and explain performance information

clearlyCompare performance with “good performers”Learn from past performance to future

performance and service plans

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The Benefits of MFR

Organization-wide focus on achieving visible, measurable goals and outcomes

Ongoing ability to measure progressAbility to develop strategic partnershipsAlign investment decisions with resultsHave a tool for continuous improvement Demonstrate success and accountability

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My Practice Supports Management for Results:

I help organizations become more effective in all facets of results management

Help you understand opportunities and challenges facing your organization

Work in collaborative partnership with your staffDevelop an approach you can sustainUse my knowledge and experience to

accelerate and ensure your success