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Management Functions
Abdalrahim AbuDayyah
Outlines
Management process and functions
Fundamental management skills
Managerial roles
The Management Process
Hierarchical-Level Differences Among Managers
Planning Organizing Leading Controlling
Controlling
Controlling
Leading
Leading
Organizing
Organizing
Planning
Planning
Upper-LevelManagers
Middle-LevelManagers
Lower-LevelManagers
Proportion of Time
Skills and the Manager
Fundamental Management
Skills
Fundamental Management
Skills
Technical Skills
Interpersonal Skills
Conceptual Skills
Diagnostic Skills
Communication Skills
Decision-Making Skills
Time-Management Skills
Fundamental Management Skills
Technical Skills necessary to accomplish or understand the specific
kind of work being done in an organization.
Interpersonal The ability to communicate with, understand, and motivate
both individuals and groups.
Conceptual The manager’s ability to think in the abstract and to see
the “big picture.” To perceive how all the parts fit together.
3 Primary Managerial Skills
Technical skills FOCUS IS ON WHAT IS DONE
Specialized knowledge and proficiency Analytical ability Works with things, tools and techniques
Interpersonal skills FOCUS IS ON HOW SOMETHING IS DONE
Works with and through people Effective as a group/team member Motivates, communicates, and resolves conflicts
Conceptual skills FOCUS IS ON WHY SOMETHING IS DONE
Sees the “big picture” (how the parts fit together) Understands the corporation as a whole Future-oriented…thinks strategically
Management Skill Mixes at Different Organizational Levels
1–9
Managerial Roles
Interpersonal Roles Organizational roles that involve serving as a figurehead, leader,
and liaison for an organization.
Informational Roles Organizational roles that involve monitoring, disseminating, and
serving as a organizational spokesperson.
Decisional Roles Organizational roles that involve serving as an entrepreneur,
disturbance handler, resource allocator, and negotiator
Key Managerial RolesKey
Management Roles
Key Management
Roles
Interpersonal Roles
Interpersonal Roles
DecisionalRoles
DecisionalRoles
Informational Roles
Informational Roles
1. Figurehead2. Leader3. Liaison
1. Figurehead2. Leader3. Liaison
1. Monitor2. Disseminator3. Spokesperson
1. Monitor2. Disseminator3. Spokesperson
1. Entrepreneur (Innovator)
2. Disturbance handler
3. Resource Allocator
4. Negotiator
1. Entrepreneur (Innovator)
2. Disturbance handler
3. Resource Allocator
4. Negotiator
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