Management Functions

Abdalrahim AbuDayyah

Outlines

Management process and functions

Fundamental management skills

Managerial roles

The Management Process

Hierarchical-Level Differences Among Managers

Planning Organizing Leading Controlling

Controlling

Controlling

Leading

Leading

Organizing

Organizing

Planning

Planning

Upper-LevelManagers

Middle-LevelManagers

Lower-LevelManagers

Proportion of Time

Skills and the Manager

Fundamental Management

Skills

Fundamental Management

Skills

Technical Skills

Interpersonal Skills

Conceptual Skills

Diagnostic Skills

Communication Skills

Decision-Making Skills

Time-Management Skills

Fundamental Management Skills

Technical Skills necessary to accomplish or understand the specific

kind of work being done in an organization.

Interpersonal The ability to communicate with, understand, and motivate

both individuals and groups.

Conceptual The manager’s ability to think in the abstract and to see

the “big picture.” To perceive how all the parts fit together.

3 Primary Managerial Skills

Technical skills FOCUS IS ON WHAT IS DONE

Specialized knowledge and proficiency Analytical ability Works with things, tools and techniques

Interpersonal skills FOCUS IS ON HOW SOMETHING IS DONE

Works with and through people Effective as a group/team member Motivates, communicates, and resolves conflicts

Conceptual skills FOCUS IS ON WHY SOMETHING IS DONE

Sees the “big picture” (how the parts fit together) Understands the corporation as a whole Future-oriented…thinks strategically

Management Skill Mixes at Different Organizational Levels

1–9

Managerial Roles

Interpersonal Roles Organizational roles that involve serving as a figurehead, leader,

and liaison for an organization.

Informational Roles Organizational roles that involve monitoring, disseminating, and

serving as a organizational spokesperson.

Decisional Roles Organizational roles that involve serving as an entrepreneur,

disturbance handler, resource allocator, and negotiator

Key Managerial RolesKey

Management Roles

Key Management

Roles

Interpersonal Roles

Interpersonal Roles

DecisionalRoles

DecisionalRoles

Informational Roles

Informational Roles

1. Figurehead2. Leader3. Liaison

1. Figurehead2. Leader3. Liaison

1. Monitor2. Disseminator3. Spokesperson

1. Monitor2. Disseminator3. Spokesperson

1. Entrepreneur (Innovator)

2. Disturbance handler

3. Resource Allocator

4. Negotiator

1. Entrepreneur (Innovator)

2. Disturbance handler

3. Resource Allocator

4. Negotiator

Thanks for your attention