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LegalTech® New York January 29 – 31, 2013
ILTA Law Department Peer Group
Technology Trends in Corporate Legal
1.30.2013
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Our Panel
Eyal Iffergan, Hyperion Global Partners
Rajan Gupta, Qualcomm
Mike Russell, Liberty Mutual Insurance
Mark Harrington, Guidance Software Inc.
Moderator: Ralph Schroeder, Hyperion Research
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Peer Group Benchmarking
Hyperion Research conducted a benchmarking study focused on gaining insights to a range of topics and issues currently facing General Counsel and law department management. The five core areas covered included:
• Organization and reporting structures;• Current trends in service delivery approaches;• The emergence of new service delivery models;• The use of outside counsel, LPO and other legal service
providers; and • Information technology and systems
Our study results have helped shape today’s discussion; the full report can be downloaded at www.hgpresearch.com. Enter the code: LegalTechNY2013
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Today’s Discussion Topics
Dynamic Sourcing:Creating a Multi-Source Enabled Environment
Legal Metrics:Defining Success Beyond Spend Management
Legal as a Business Function:The Evolving Role of Corporate Legal
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Dynamic Sourcing:Creating a Multi-Source Enabled Environment
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New Sourcing Approaches
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Shared Services Model Legal Process Outsourcing
No Shared Services
Evaluated
Implemented
No LPO
Project Based LPO
Programmatic LPO
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Important Technology Enablers
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Implemented DMS Implemented Multi-Source Tools
…No DMS
…Shared Directories
…Full DMS51%
22%
27%
25%
40%
30%
25%
…eWork Rooms
…Workflow / BPM
…Messaging / Presence
…Video Conferencing
57%…Scanning / RMS
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Challenges to ECM
LegalTech® New York January 30 – February 1, 2012
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Legal Metrics:Defining Success Beyond Spend Management
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Performance Reporting
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Areas of Performance Measuring Reporting Lines for Legal Metrics
Legal Spend
Case Load / Utilization
Quality / Outcomes
CxO Level
General Counsel
Senior Attorneys
32%
98%
65%
95%
40%
98%
Staff Attorneys
70%
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Achieving Effective Reporting
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1 Lack of Well-Defined Metrics 75%
2 Lack of Information or Data 54%
3 Lack of Tools 53%
4 Lack of Training or Skills Sets 41%
5 Lack of Management Interest 21%
Rate Major Impediments to Reporting Reporting Tools
Excel Only 30%
Reporting Tool 45%
E-Billing Systems 80%
Matter Management 40%
BI Analytics 30%
Enterprise Finance 35%
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Legal as a Business Function:The Evolving Role of Corporate Legal
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Structure of Legal Function
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Assigned to Business
Pool of Resources
Hybrid Approach
How are Attorneys Allocated
60%
How is Legal Function Organized
Centralized
25%
BusinessUnit
15%
Hybrid
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Mobility Rapidly Emerging
LegalTech® New York January 30 – February 1, 2012
Evaluate Microsoft 8 for MobilityChallenges to Mobility
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Investment Levels in Legal Technology
15Investment Level