Download - Knowledge Organisa/on Capabili/es
Knowledge Organisa/on Capabili/es
Ma$Moore
Agenda
• Thestorysofar• Movingfromcompetenciestocapabili7es• Whatmakesupcapabili7es?• Capabilitybuilding• Capabilitybuilding–twoexamples• Partneringtodevelopcapabili7es
To recap - KOCF was developed for Innova/ons in Knowledge Organisa/on, Singapore, 2015
1.Strategy&Context 2.Users 3.Knowledge 4.Technology 5.KnowledgeOrganisa?onSystems
1.1.KOSBusinessCaseCrea7on
2.1.Developingusersegmentsandpersonas
3.1.Conduc7ngcontentinventories
4.1.ManagingContentManagementSystems(CMS)
5.1.Developingandimplemen7ngtaxonomies,thesauriorcontrolledvocabularies
1.2.KOSProjectManagement 2.2.Conduc7nguserobserva7onandinterviews3.2.Conduc7ngknowledgeaudits
4.2.ManagingRela7onalDatabaseManagementSystems(RDBMS)
5.2.Developingandimplemen7ngontologies
1.3.KOSStakeholderEngagement
2.3.Facilita7nguserworkshopsandfocusgroups 3.3.Modellingdatastructures 4.3.Crea7ngSQLqueries
5.3.Developingandimplemen7ngmetadatastandards
2.4.Developingandtes7ngprototypes
3.4.Analysingcontentseman7cs
4.4.Workingwithgraphdatabases
5.4.Workingwithtextanaly7csandautoclassifica7ontools
3.5.Runningsta7s7caltests 4.5.ManagingHadoopinstalla7ons
5.5.Workingwithenterprisetaxonomymanagementsystems
4.6.Usingdatavisualisa7ontools 5.6.WorkingwithLinkedData
5.7.Integra7ngtaxonomiesandmetadatawithsearchtools5.8.Buildingsearchbasedapplica7ons
Defini?onsofCompetencyLevelsNoExperience=Ihavenopriorknowledgeofthisac7vity.BasicUnderstanding=Ihaveanunderstandingoftheconceptsatworkhere(e.g.academicstudyorperipheralinvolvementinaproject)butIhavenotsuccessfullyundertakenthisac7vity.UndertakenSuccessfully=Ihavesuccessfullyundertakenthisac7vityatleastonce.UndertakenRepeatedly=Ihavesuccessfullyundertakenthisac7vitymul7ple(morethan3)7mes.Imaycoachothersinhowtoundertakethisac7vity.Developing&Innova7ng=Iregularlyundertakethisac7vityandhavedevelopednewtoolsandtechniquestoimproveitsefficacy.
Moving from competencies to capabili/es
Competencies Capabili7es
Individual Collec7ve
Skill(Doing,Being,Thinking)
People,Process&Technology
Maybeacquiredconsciouslyorunconsciously
Havetobebuiltbutmaypivotoffanexis7ngcapability
Examples of the three elements
People Process TechnologyTaxonomistsUX(UserExperience)DesignersDevelopersDataScien7stsProjectManagersSubjectMa$erExpertsEndUsersBusinessLeads
Informa7onGovernanceInforma7onLifecycleCon7nuousImprovement
ContentManagementSystem(s)SearchTaxonomy/OntologyToolsRela7onalDatabasesMobileDevicesAnaly7csEngines
Lambe2007
Meta-Capabili/es – Tying things together
h$ps://www.flickr.com/photos/wwworks/5623339500
• Dowehaveaconsistentunderstandingofthegoalsandobjec7ves?Howisthatmaintainedover7me?Areweallpulinginthesamedirec7on?
• Dowehaveacommonsitua7onawareness?Dowecommunicatechangesandnewdiscoveriestoeachother,sowestayalignedonacommonopera7onalpicture?
• Dowehavetherightcapabili7esfortheobjec7ves,orcanweacquirethem?Dowehaveprocessesforkeepingthecapabili7esalignedandinsync?
Capability Co-ordina/on
Orchestra7on Choreography
Developing Capabili/es
h$ps://commons.wikimedia.org/wiki/File:Aerial_view_of_the_Civic_District,_Singapore_River_and_Central_Business_District,_Singapore_-_20080518.jpg
• Someelementsaredeliberatelybuiltwhilesomeemerge.• Whatisarobustpathwayforcapabilitydevelopment?
Story 1: Capability challenges
• People,processandtechnologyallthere…• …Butnottogether.
h$ps://www.flickr.com/photos/jakerust/16226019243
Story 2: Building a capability successfully
• Rightpeople(technology,content,process,opera7onal)• Communica7on• Technologyitera7on• Processesnotforgo$en
h$ps://commons.wikimedia.org/wiki/File:HTML5_de_Erick_Dimas.jpg
People Process
Technology
Metacapabili7es
Capability elements
Ifyouaremissing… Thenyourisk…
People Lackingtheskillsandmakingmistakes
Process Variablequalityandunpredictableoutcomesandcosts
Technology Limi7ngyourabilitytoscale
Meta-Capabili7es Confusionandiner7a
Partnering with others to source capabili/es
KOfunc7on
IT
Legal&Risk
Marke7ng&Comms
TechnologyVendors
Consultants
StandardsBodies
What makes a good partnership?
• Clearunderstandingthegapinyourcapability.• Clearunderstandingonthevaluethatthepartnerbrings–andtheirlimits.• Roles&responsibili7es–whowilldowhat.• Servicelevelagreement(SLA).Understandwhichelementsarecri7caltowhichpar7esandwhy.• Trustisnotdevelopedandearnedimmediately.
Capability Assessment Ac/vity
Eachtableshouldhave:• KOCapabilityCanvas;• Capabilityhexies.Eachtableshouldiden7fy:1. Onepar7cipant’sorganiza7ontodiscuss;2. Thegoals&purposeforaKOprogramforthatorganiza7on;3. Thecapabilityelementstheyhave;4. Thecapabilityelementstheyneed;5. Ac7onpointstoundertake.