Knowledge Organisa/on Capabili/es

Ma$Moore

Agenda

•  Thestorysofar• Movingfromcompetenciestocapabili7es• Whatmakesupcapabili7es?• Capabilitybuilding• Capabilitybuilding–twoexamples• Partneringtodevelopcapabili7es

To recap - KOCF was developed for Innova/ons in Knowledge Organisa/on, Singapore, 2015

1.Strategy&Context 2.Users 3.Knowledge 4.Technology 5.KnowledgeOrganisa?onSystems

1.1.KOSBusinessCaseCrea7on

2.1.Developingusersegmentsandpersonas

3.1.Conduc7ngcontentinventories

4.1.ManagingContentManagementSystems(CMS)

5.1.Developingandimplemen7ngtaxonomies,thesauriorcontrolledvocabularies

1.2.KOSProjectManagement 2.2.Conduc7nguserobserva7onandinterviews3.2.Conduc7ngknowledgeaudits

4.2.ManagingRela7onalDatabaseManagementSystems(RDBMS)

5.2.Developingandimplemen7ngontologies

1.3.KOSStakeholderEngagement

2.3.Facilita7nguserworkshopsandfocusgroups 3.3.Modellingdatastructures 4.3.Crea7ngSQLqueries

5.3.Developingandimplemen7ngmetadatastandards

2.4.Developingandtes7ngprototypes

3.4.Analysingcontentseman7cs

4.4.Workingwithgraphdatabases

5.4.Workingwithtextanaly7csandautoclassifica7ontools

3.5.Runningsta7s7caltests 4.5.ManagingHadoopinstalla7ons

5.5.Workingwithenterprisetaxonomymanagementsystems

4.6.Usingdatavisualisa7ontools 5.6.WorkingwithLinkedData

5.7.Integra7ngtaxonomiesandmetadatawithsearchtools5.8.Buildingsearchbasedapplica7ons

Defini?onsofCompetencyLevelsNoExperience=Ihavenopriorknowledgeofthisac7vity.BasicUnderstanding=Ihaveanunderstandingoftheconceptsatworkhere(e.g.academicstudyorperipheralinvolvementinaproject)butIhavenotsuccessfullyundertakenthisac7vity.UndertakenSuccessfully=Ihavesuccessfullyundertakenthisac7vityatleastonce.UndertakenRepeatedly=Ihavesuccessfullyundertakenthisac7vitymul7ple(morethan3)7mes.Imaycoachothersinhowtoundertakethisac7vity.Developing&Innova7ng=Iregularlyundertakethisac7vityandhavedevelopednewtoolsandtechniquestoimproveitsefficacy.

Moving from competencies to capabili/es

Competencies Capabili7es

Individual Collec7ve

Skill(Doing,Being,Thinking)

People,Process&Technology

Maybeacquiredconsciouslyorunconsciously

Havetobebuiltbutmaypivotoffanexis7ngcapability

Examples of the three elements

People Process TechnologyTaxonomistsUX(UserExperience)DesignersDevelopersDataScien7stsProjectManagersSubjectMa$erExpertsEndUsersBusinessLeads

Informa7onGovernanceInforma7onLifecycleCon7nuousImprovement

ContentManagementSystem(s)SearchTaxonomy/OntologyToolsRela7onalDatabasesMobileDevicesAnaly7csEngines

Lambe2007

Meta-Capabili/es – Tying things together

h$ps://www.flickr.com/photos/wwworks/5623339500

•  Dowehaveaconsistentunderstandingofthegoalsandobjec7ves?Howisthatmaintainedover7me?Areweallpulinginthesamedirec7on?

•  Dowehaveacommonsitua7onawareness?Dowecommunicatechangesandnewdiscoveriestoeachother,sowestayalignedonacommonopera7onalpicture?

•  Dowehavetherightcapabili7esfortheobjec7ves,orcanweacquirethem?Dowehaveprocessesforkeepingthecapabili7esalignedandinsync?

Capability Co-ordina/on

Orchestra7on Choreography

Developing Capabili/es

h$ps://commons.wikimedia.org/wiki/File:Aerial_view_of_the_Civic_District,_Singapore_River_and_Central_Business_District,_Singapore_-_20080518.jpg

•  Someelementsaredeliberatelybuiltwhilesomeemerge.• Whatisarobustpathwayforcapabilitydevelopment?

Story 1: Capability challenges

• People,processandtechnologyallthere…• …Butnottogether.

h$ps://www.flickr.com/photos/jakerust/16226019243

Story 2: Building a capability successfully

• Rightpeople(technology,content,process,opera7onal)• Communica7on•  Technologyitera7on• Processesnotforgo$en

h$ps://commons.wikimedia.org/wiki/File:HTML5_de_Erick_Dimas.jpg

People Process

Technology

Metacapabili7es

Capability elements

Ifyouaremissing… Thenyourisk…

People Lackingtheskillsandmakingmistakes

Process Variablequalityandunpredictableoutcomesandcosts

Technology Limi7ngyourabilitytoscale

Meta-Capabili7es Confusionandiner7a

Partnering with others to source capabili/es

KOfunc7on

IT

Legal&Risk

Marke7ng&Comms

TechnologyVendors

Consultants

StandardsBodies

What makes a good partnership?

• Clearunderstandingthegapinyourcapability.• Clearunderstandingonthevaluethatthepartnerbrings–andtheirlimits.• Roles&responsibili7es–whowilldowhat.•  Servicelevelagreement(SLA).Understandwhichelementsarecri7caltowhichpar7esandwhy.•  Trustisnotdevelopedandearnedimmediately.

Capability Assessment Ac/vity

Eachtableshouldhave:• KOCapabilityCanvas;• Capabilityhexies.Eachtableshouldiden7fy:1.  Onepar7cipant’sorganiza7ontodiscuss;2.  Thegoals&purposeforaKOprogramforthatorganiza7on;3.  Thecapabilityelementstheyhave;4.  Thecapabilityelementstheyneed;5.  Ac7onpointstoundertake.