Product Positioning – Not End-User Messaging
Intel Confidential - For Use with Customer under NDA
Providing Better Services With Intel
vPro Technology
May 2011
1
2* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
Overview
Why is Intel here? What is the Value Proposition for Using Intel vPro
Technologies? Real World Numbers Call To Action
3* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
Take-aways from This Session
What would it mean to your bottom line if you…
…reduced hardware repair times by 55%…reduced software repair times by 45%…reduced deskside visits 86%…delivered customer power savings of $150 per PC per
year
What if the above were real-world numbers?
What if you could do this with your existing PC management tools?
4* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
Overview
Why is Intel here? What is the Value Proposition for Using Intel vPro
Technologies? Real World Numbers Call To Action
5* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
What People Traditionally Think Of Intel? (Cowboy Video)
6* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
SMB BUSINESS VALUES
1. More effective collaboration
2. Anytime/anywhere access to data and tools
3. Faster product and service delivery
4. Extending your reach to new/more customer
5. Lower business risk6. Improved customer
experiences and relationships
7* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
Overview
Why is Intel here? What is the Value Proposition for Using Intel
vPro Technology? Real World Numbers Call To Action
8* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
What is vPro Technology?
39 Intel® vPro™ Technology is sophisticated and requires setup and activation. Availability of features and results will depend upon the setup and configuration of your hardware, software and IT environment. To learn more visit: http://www.intel.com/technology/vpro/
Processor
Chipset
Network
FirmwareBusiness Desktops and
Laptops
MSP Console with Enabled Software
Hardware-assisted Smart Security and Cost Saving Manageability
9* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
Intel® Core™ vPro™ Processors:Proven Technology with Increasing Support and Customers41
41 Source: Intel Corporation (as of August 2010)
Software Vendors Supporting
Intel® Core™ vPro™ Processors
10* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
HP PCs With IntelHP PCs With Intel®® vPro™ Technology vPro™ Technology
PCs Without Intel vPro TechnologyPCs Without Intel vPro Technology
Why Do HP Partners Care About Intel® vPro™ Technology ? Why Do HP Partners Care About Intel® vPro™ Technology ?
• PCs must be left on at night to do maintenance and services…
• Users must be interrupted in their daily work
• Tasks and remediation can be labor intensiveIt takes 2 trips to fix a PC, diagnose and then repair
Ability to access a system even if the PC is Ability to access a system even if the PC is powered down or the OS is inoperablepowered down or the OS is inoperable
• Higher Service Level Agreement“Guarantee” tasks are completed, securely, and off-hours
• At a lower service delivery cost
• More detail for HW change management
• Solve HW problems remotely. Only one trip to fix the PC
Higher SLA, Higher SLA, lower costlower cost, , better securitybetter security……
11* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
What Do MSPs Think Of Intel vPro Technology?
Sabio Kaseya Video
12* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
Margin Impact
"It's clear that for each client that has deployed Intel vPro technology-based PCs, our margins are higher," says Beckman. "We estimate that overall service profit margins at those clients average 5% higher after the implementation of vPro systems. This in turn allows us to enhance our offering to the client, with additional tools such as backup, change management, and richer monitoring“
-Tom Beckman at IT Authorities
13* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
Intel® Core™2 processor with
vPro™ technology
Intel® Centrino® with vPro™ technology
Intel® Core™2
processor with vPro™ technology
(2007)
Intel® Centrino® 2 with vPro™ technology
Intel® Core™2 processor with
vPro™ technology
(2008)
Intel® Core™ vPro™
processor family (2010)
Intel® Active Management Technology Version
AMT 2.0
AMT2.2
AMT 2.5
AMT 2.6
AMT3.0
AMT4.0
AMT5.0
AMT
6.0DASH
1.0DASH
1.1
Boot Control
Power State Management
HW & SW Inventory
HW Alerting
X X X X X X X X X X
Serial Over LAN, IDE Redirect X X X X X X X X X
Non Volatile Memory X X X X X X X X X
Agent Presence X X X X X X X X
System Defense Filters X X X X X X X X
ME Wake on LAN X X X X X X X
Cisco SDN* X X X X X
Remote Configuration X X X X X X
Access Monitor Operation X X X
Wireless Management in Sleep States2
X n/a laptops
Microsoft NAP* X X X
Fast Call for Help, Remote Scheduled Maintenance, and Remote Alerts from outside
corporate firewall2
X
(w/o RPAT)Wired LAN
Wired and Wireless LAN
Enhanced system defense filters X X X
IPv6 support X
HW-based, out-of-band KVM(keyboard, video, mouse)
X TBD
14* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
KVM Remote ControlVirtual desk-side visits with Intel® vPro™ Technology1
Video displayed at console
Console keyboard & mouse remotely controls client
•Allows MSP to “get behind the user’s keyboard” without leaving their chair
•Resolve issues that would otherwise – even with software KVM - require a on-site visit
•Saves time and money with faster issue resolution
•Allows MSP to “get behind the user’s keyboard” without leaving their chair
•Resolve issues that would otherwise – even with software KVM - require a on-site visit
•Saves time and money with faster issue resolution
Usages and BenefitsUsages and Benefits
Remote Management Console(inside SB or from a managed service provider)
Small business user PC(based on vPro Technology)
Blue screenOS unresponsiveWake from S3Booting
17* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
Quantified Real-World BenefitsSaving Time and Money with Intel vPro manageability
Significant reductions in service delivery cost Substantial customer power cost savings
“Managed services margins can be approximately double that of a break-fix business, if you do it correctly. You have to drive the right efficiencies. vPro allows our people to be more productive.”
Joseph Axne, President IT Guru
* For MSPs with management consoles supporting SOL/IDEr
Value Result
Time to repair hardware issues
Decreased 33%-92%
Time to repair software issues*
Decreased 50%-83%
PC downtime Decreased 25%-94%
Time to 95% patch saturation
Decreased 67%-99%
Power cost savings per PC over 3 year
Saved $150-$630 per PC
“Without tools like vPro, we would be a one-to-one business—one technician to one problem. With vPro, we can drive a one-to-many process that lowers our costs and allows us to serve the customer better by getting to their problem faster.”
Dan Tomaszewski, President Green Light Business Technology
18* Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
Call To Action
Start activating (i.e. “Turning On”) your vPro desktop & notebooks via your Kaseya Console
Source Intel vPro technology-based HP PCs vPro models listed at
https://msp.intel.com/find-a-vpro-system#desktop
Activate the Intel vPro technology-based PCs
Utilize customized instructions for your hardware & software