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JULY TOWN HALLJu ly 13, 2016

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Submit now online at town.halls@williamosl

erhs.ca

QUESTIONS?

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AGENDA

• Welcome• 2015-16 Highlights & AGM• 2016-17 Priorities• Engagement Survey Results• Questions & Suggestions

OUR VISIONPAT I E N T- I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S

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OUR MISSIONI N N O VAT I V E H E A LT H C A R E D E L I V E R E D W I T H C O M PA S S I O N

OUR VALUESR E S P E C T E XC E L L E N C E A C C O U N TA B I L I T Y D I V E R S I T Y I N N O VAT I O N

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STRATEGIC PLAN: OUR FIVE-YEAR ROADMAP

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OSLER BY THE NUMBERS

5.3M+ interactions

725,000+ patient visits

214,000+ED visits

473,000+outpatient

visits

59,000+surgeries

7,800+babies born

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Key Strategies• Patient Experience • Improve access to Ambulatory

Care • Regional planning

2015-16 STRATEGIC FOCUS

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2015-16 A YEAR OF GOING BEYOND

• First EVAR• Hospital 2 Home• ED Patient Experience Team• Regional Holiday Surge

Planning• Ambulatory Care Review• 1st Global Health Mission• EGH Redevelopment RFP• Peel Memorial Construction

• 2016 Canada’s Best Diversity Employer

• 3rd National Student App• Expanded DI hours• QBP Improvements• Increased Virtual Care Visits• Integrated Discharge Coord

Pilot• Palliative Care Clinic

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2015-16 ANNUAL GENERAL MEETING

Vanita Varma, ChairBoard of Directors

William Osler Health System

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HOSPITAL 2 HOME

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2016-17 PRIORITIES

We will put significant energy into: Operations/Service Excellence

56,000 inpatients 460,000 outpatients 211,000 ED visits

As well as: Accreditation with exemplary standing

– Clinical Quality Peel Memorial & EGH redevelopment

to improve access to ambulatory care – Growth

850 physicians 5,000 staff $700M revenue & cost

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Corporate Scorecard

Program Scorecards

Leader Evaluation

Manager (LEM)People

Clinical Quality

Service Quality

Growth

Efficiency

5 Pillars

DRIVING ORGANIZATIONAL ALIGNMENT

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Leader Evaluation

Manager (LEM)

Program Scorecards

Corporate Scorecard

People

Clinical Quality

Service Quality

Growth

Efficiency

5 Pillars

• Employee Experience – achieve 66%• Physician Engagement – maintain at 71.2%

• ED Patient Experience – achieve 75.6% • Inpatient Experience – achieve 85.7%• Accreditation (by Q2) – 100% of Accreditation ROPs met as

required • Acute Typical LOS – achieve target of 3.46 days • ED Wait Times Admitted Patients – achieve a target of 34.7

hrs • Peel Readiness (by Q3) – 100% of

recruitment targets met for Phase 1

• HSAA Margin – achieve a total margin of >=0%

CORPORATE GOALS

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2,121Staff Responded - 48.3%

2016 STAFF EXPERIENCE SURVEY

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• Proud to tell others that I am part of the organization

• Values similar to the organization

• Organization inspires best job performance

• Satisfaction with current job

• Look forward to going to work

• Rate hospital as a place to work

Most indicato

rs increase

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OVERALL RATING OF ENGAGEMENT - STABLE

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STRENGTHS• Senior management

committed to high quality care

• Opportunity to make improvements in work

• Understand goals of organization

OPPORTUNITIES• Recognition for good

work

• Organization promotes staff health and wellness

• Senior management acts on staff feedback

2015 STRENGTHS & OPPORTUNITIES

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• Senior management acts on staff feedback

• Recognition for good work

• Organization promotes staff health and wellness

11.4%

25.2%

Ongoing

Focus

IMPROVEMENTS ACROSS KEY AREAS OF OPPORTUNITY

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2016 PHYSICIAN EXPERIENCE SURVEY

325Physicians Responded – 39%

62% increase

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OVERALL RATING OF ENGAGEMENT

• Proud to tell others that I am part of the organization

• Values similar to the organization

• Organization inspires best job performance

• Satisfaction with current job

• Look forward to going to work

• Rate hospital as a place to work

All indicato

rs increase

d

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IMPROVEMENTS WHERE WE FOCUSED

• Quality of medical leadership

• Physician health & wellness

• Communication & recognition

9.3%

77%

Ongoing Focus

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WHAT WE ARE DOING

Staff

Physicians• Access to

Manager• Safety

• Communication• Resources• Engagement in Decision-Making

• Environment• Health & Wellness/Work-Life Balance• Growth• Leadership Development

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Submit now online at town.halls@williamoslerhs.ca

QUESTIONS?

Q. Where are we at in preparing for Accreditation?

Q. What is the status of the Ministry’s health system transformation initiative?

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THANK YOU!

Please fill out the evaluation form and leave it on your chair or complete survey monkey online!

OUR VISIONPAT I E N T- I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S

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OUR MISSIONI N N O VAT I V E H E A LT H C A R E D E L I V E R E D W I T H C O M PA S S I O N

OUR VALUESR E S P E C T E XC E L L E N C E A C C O U N TA B I L I T Y D I V E R S I T Y I N N O VAT I O N