Jim FranceschelliJason Wimmer
Numara FootPrintsFootPrints is a ticket tracking system utilized
by the Information Resources (PIR) Division, for information technology (IT) requests.
It tracks IT service tickets and provides communication among PIR departments and our customers.
It provides the ability to record problems & solutions.
Numara FootPrintsRecords problems & solutions. Electronic passing of issues to second tier
support. Automated escalations to ensure acceptance
of issues.Timed reminders.Ability to see patterns of activity or problems.Email communication to / from user.User satisfaction surveys.
Numara FootPrintsKnowledgebases
search for answersService Catalog
Service Desk report problems
Service & Project Requests* ask for special services
Change Management* ask for application and report services
*slowly replacing Project Tracking
Numara FootPrintsHow to Log In?
Go to http://my.scranton.eduAuthenticate with your my.scranton.edu
username and password. Go to the University Links tab and under the
Administrative Links section, click Footprints.
Technology Support CenterReporting problems or difficulties …..
Numara FootPrints services are currently available through My.Scranton portal.
Phone, walk-up and email services will continue to be available.
Use what works for you.
Numara FootPrints – What’s Next? Crowdsourcing
Help us to enhance the searchable Knowledgebase
Additional Project Tracking Conversion
CMS and Web Page requestsData Processing, Security, Database Access,
Systems Requests, etc.
Questions???