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TUGAS AKHIR – TI 091324 PENGUKURAN PERFORMANSI CORPORATE SHARED SERVICE (DEPARTEMEN INFORMATION TECHNOLOGY) PT. PERTAMINA (PERSERO) DENGAN MENGGUNAKAN KERANGKA IT SCORECARD (STUDI KASUS: IT MARKETING AND TRADING SURABAYA)
REFI EFENDI NRP 2507100089
Dosen Pembimbing Syarifa Hanoum, S.T., M.T.
JURUSAN TEKNIK INDUSTRI Fakultas Teknologi Industri Institut Teknologi Sepuluh Nopember Surabaya 2012