IntroducingHuman ResourceManagementFifth Edition
Margaret FootCaroline Hook
;FT! Prentice Hall! i FINANCIAL TIMES
An imprint of Pearson EducationHarlow, England • London • New York • Boston • San Francisco • TorontoSydney • Tokyo • Singapore • Hong Kong • Seoul • Taipei • New DelhiCape Town • Madrid • Mexico City • Amsterdam • Munich • Paris • Milan
Contents
Quick guide to employment legislation and related documentsPrefaceGuided tour of the book
Introducing human resource managementHRM? What's it all about?Human resource managementOther views of HRMCurrent issues in HRM
Cross-cultural issues in HRMCorporate social responsibility (CSR)ConclusionReview questionsSelf-check questionsHR in the news: Letters to the editor: Vital link between people
management and performanceWhat next?ReferencesFurther study
Human resource strategy and planningStrategyHuman resource planningEstimating the demand for human resources
Estimating the internal supply of human resourcesAssessing the external supply of human resourcesComparing demand and supply forecastsDeveloping and implementing human resource strategies
Information technology systems and HRInternational issuesReview questionsSelf-check questionsHR in the news: Jobs without borders: Nordic nations want
Baltic immigrantsWhat next?ReferencesFurther study
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High-performance working: employee engagementthrough involvement and participationThe unitary and pluralist perspectivesPartnership, participation and employee involvementPartnership
Employee involvement and participation (EIP)EL) rights to information and consultation
Employee involvement (El) and high-performance working (HPW)
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Case study 3.1: Employee engagement through involvement and participation 82Conclusion
Review questionsSelf-check questions
HR in the news: It's better if they give a damnWhat next?ReferencesFurther study
The employment relationshipRights and obligations of the two parties
Expectations of the two parties: the psychological contractThe legal frameworkFlexible working arrangementsTermination of employmentConclusion
Review questionsSelf-check questions
HR in the news: No harm in asking for flexible working hoursWhat next?ReferencesFurther study
Equality and diversityEquality and diversity
Equal opportunities: the legislative frameworkCase study 5.1: DiscriminationManaging diversity in the workplace
International issuesReview questionsSelf-check questions
HR in the news: Gender equality: a solid business case at lastWhat next?ReferencesFurther study
RecruitmentThe aims of recruitment
Recruitment policiesRecruitment procedures
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Contents
Global issues in recruitment 166Conclusion 167
Review questions 167Self-check questions 167HR in the news: Computer says: 'You're hired' 168What next? 170References 170Further study 171Appendix 173
Selection: shortlisting and interviews 174Aims and objectives of the selection process 174Collecting information 175
Policy and procedures 175Shortlisting 176Face-to face interviews 179Case study 7.1: Selection 184Monitoring for equal opportunities purposes 197Administrative procedures 197Case study 7.2: Recruitment and selection 197Review questions 198
Self-check questions 198HR in the news: Call to raise job interview standards 200What next? 201References 201Further study 201
Selection: supplementing the interview 203Selection as a strategic activity 203Supplementary selection techniques 205
Making the final selection 219Administrative procedures 222International issues in selection 225Conclusion 226Self-check questions 226Case study 8.1: Recruitment and selection 111HR in the news: Psychometric tests: why it pays to practice 228What next? 230References 230Further study 231
Appendices 233
Performance management and appraisal 239Definitions of performance management 239Models of performance 240The role of line managers in performance management 246Performance appraisal 248The role of the line managers in performance appraisal 254
Case study 9.1: Performance appraisal 257
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Design of documentation 258
Types of performance appraisal 259The appraisal interview 266Information technology and performance management 268International issues in performance management and performance appraisal 268Conclusion 269Review questions 270Self-check questions 271HR in the news: FT Report - Digital Business 2007: Tools help staff see
the effects of effort 272What next? 273
References 274Further study 274
Learning and development 277Why is learning and development important? 277What do we mean by learning and development and how does
this differ from training? 278Creating a learning culture 279Designing learning and development 281Induction training 291
Case study 10.1: Induction 291How do people learn? 295The roles of people involved in learning and development 308International differences in learning and development 311Conclusion 313Review questions 313Self-check questions 314HR in the news: FT Report - Professional Development 2007: Keeping
managers sane and ahead of the game 316
What next? 317
References 318Further study 318
Payment systems 320Definitions 320The main influences on payment systems 322Job evaluation schemes 331Case study 11.1: Job evaluation 332
Different types of payment system 339International issues in managing pay 352Conclusion 354Review questions 355Self-check questions 355What next? 356HR in the news: FT Report - Recruitment: Executives should pay
the price of failure 356
References 358Further study 359
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Health, safety and welfareDefinitionsSafety
LegislationThe people and organisations involved in health, safety and welfareHealth and safety arrangementsCase study 12.1: Health and safetyRisk assessment
WelfareOrganisational policy and proceduresHealth promotion
Absence managementInternational issues in health and safetyConclusionReview questionsSelf-check questionsHR in the news: Health and safety red tape; Union hits
at labour safety stanceWhat next?
ReferencesFurther study
Discipline and grievanceDiscipline: introduction and definitionsDisciplinary procedures and practicesGrievance: introduction and definitionsGrievance procedures and practicesChanges to the statutory disciplinary and grievance procedures
ConclusionReview questionsSelf-check questionsHR in the news: FT Report - Recruitment: Social networking
and workplace discipline
What next?ReferencesFurther study
Dismissal, redundancy and outplacementDismissalRedundancyCase study 14.1: RedundancyOutplacement
ConclusionReview questions
Self-check Questions
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HR in the news: Europe: OECD warns unfair dismissal lawsuitsdiscouraging French job creation 467
Contents
What next? 468
References 468Further study 468
Answers to review and self-check questions 470Author index 481Subject index 484
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