ILLiad International Conference, March 13-14, 2008
Optimizing Workflows and Sprucing up ILLiad
• ILLiad
• Workspace architecture
• Workflow
• Policies
• Personnel
Susan P. Lieberthal, Head, Interlibrary Loan and Business Librarian, Stony Brook University Libraries
ILLiad International Conference, March 13-14, 2008
ILLiad
Web pages
Authentication
Lending log on
Z39.50
Odyssey
ILLiad International Conference, March 13-14, 2008
Sample Web Page That Needs Updating!
ILLiad International Conference, March 13-14, 2008
Architecture
• Good workflow?
• Maximizing space
• Open plan office is noisy
ILLiad International Conference, March 13-14, 2008
Entrance
ILLiad International Conference, March 13-14, 2008
Mail Pickup and Delivery
ILLiad International Conference, March 13-14, 2008
Borrower and Two Lenders
ILLiad International Conference, March 13-14, 2008
The Two Lenders
ILLiad International Conference, March 13-14, 2008
Student Workstation and Document Delivery Desk
ILLiad International Conference, March 13-14, 2008
Lots of Old Furniture and One Dining Room
ILLiad International Conference, March 13-14, 2008
One Borrower Needs Own Office and Head of ILL Shares Space
ILLiad International Conference, March 13-14, 2008
Scanning
ILLiad International Conference, March 13-14, 2008
Workflow
• Where are your scanners?
• Mailing workflow
• UPS, FedEx, couriers, USPS
• Obtaining items from branches
ILLiad International Conference, March 13-14, 2008
Policies
• Value of Policies manual
• “Abusing” patrons
• Document delivery expansion
• Value of written instructions for ILLiad processes
• Billing, budgeting, money
ILLiad International Conference, March 13-14, 2008
Personnel
• Divided workflow between lending and borrowing?
• Are you short staffed? How many staff/students is optimal?
• How do you get people to get along?• How much do they need to get along?• Strategies for problem solving
ILLiad International Conference, March 13-14, 2008
Conclusion: Are We Happy Yet?
Users Borrowing Staff
Lending Staff Lending Libraries
Susan P. Lieberthal [email protected] 631-632-9951
