illiad international conference, march 13-14, 2008 optimizing workflows and sprucing up illiad...

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  • Slide 1
  • ILLiad International Conference, March 13-14, 2008 Optimizing Workflows and Sprucing up ILLiad ILLiad Workspace architecture Workflow Policies Personnel Susan P. Lieberthal, Head, Interlibrary Loan and Business Librarian, Stony Brook University Libraries
  • Slide 2
  • ILLiad International Conference, March 13-14, 2008 ILLiad Web pages Authentication Lending log on Z39.50 Odyssey
  • Slide 3
  • ILLiad International Conference, March 13-14, 2008 Sample Web Page That Needs Updating!
  • Slide 4
  • ILLiad International Conference, March 13-14, 2008 Architecture Good workflow? Maximizing space Open plan office is noisy
  • Slide 5
  • ILLiad International Conference, March 13-14, 2008 Entrance
  • Slide 6
  • ILLiad International Conference, March 13-14, 2008 Mail Pickup and Delivery
  • Slide 7
  • ILLiad International Conference, March 13-14, 2008 Borrower and Two Lenders
  • Slide 8
  • ILLiad International Conference, March 13-14, 2008 The Two Lenders
  • Slide 9
  • ILLiad International Conference, March 13-14, 2008 Student Workstation and Document Delivery Desk
  • Slide 10
  • ILLiad International Conference, March 13-14, 2008 Lots of Old Furniture and One Dining Room
  • Slide 11
  • ILLiad International Conference, March 13-14, 2008 One Borrower Needs Own Office and Head of ILL Shares Space
  • Slide 12
  • ILLiad International Conference, March 13-14, 2008 Scanning
  • Slide 13
  • ILLiad International Conference, March 13-14, 2008 Workflow Where are your scanners? Mailing workflow UPS, FedEx, couriers, USPS Obtaining items from branches
  • Slide 14
  • ILLiad International Conference, March 13-14, 2008 Policies Value of Policies manual Abusing patrons Document delivery expansion Value of written instructions for ILLiad processes Billing, budgeting, money
  • Slide 15
  • ILLiad International Conference, March 13-14, 2008 Personnel Divided workflow between lending and borrowing? Are you short staffed? How many staff/students is optimal? How do you get people to get along? How much do they need to get along? Strategies for problem solving
  • Slide 16
  • ILLiad International Conference, March 13-14, 2008 Conclusion: Are We Happy Yet? Users Borrowing Staff Lending StaffLending Libraries Susan P. Lieberthal Susan.lieberthal@stonybrook.edu 631-632-9951Susan.lieberthal@stonybrook.edu