Ice BreakerPresented By: Laura Hemmer
Retention Call Center vs. Campus Retention Operations
Presented by: Jon Daniels, Laura Hemmer and Dan Sanchez
Retention Call Center and Campus Retention Operations
• Overview of Functions and Responsibilities• Attendance Calls• SAP Reviews• Faculty Advising Reviews• LOA Reviews• Dropped Student Monitoring
• Campus and Call Center Shared Responsibilities• Working Together – Steps for Success• Open Lines of Communication• Appropriate Documentation in Campus Vue• Building Rapport with Students
Retention Officer Roles and Responsibilities
Presented by: Jon Daniels, Laura Hemmer and Dan Sanchez
Retention Officer Roles and Responsibilities
• 10/14/24 Day Absence Reports • Complete Daily• Student History – Reviewing Prior Contacts• Outreach – Phone, Email, Text• Documentation – CampusVue• Campus Team Support
Faculty, Academics, Administration, Admissions
• Stipend Delivery• Update contact info• Security
Retention Officer Roles and Responsibilities (cont.)
• Auditing• Faculty Advisors• Faculty Advising
Setster Faculty Advising Email Program• SAP• Classroom Observations• LOA• Student Surveys
• Presentations• Orientation• Student Seminars• Faculty Meetings
Registrar and Retention Roundtable
Presented by: Jon Daniels, Laura Hemmer, Dan Sanchez, Keegan Palzkill and Denise Davis
Registrar and Retention Roundtable
Interactive Exercise
Registrar and Retention Roundtable
Questions?
