Ice BreakerPresented By: Laura Hemmer

Retention Call Center vs. Campus Retention Operations

Presented by: Jon Daniels, Laura Hemmer and Dan Sanchez

Retention Call Center and Campus Retention Operations

• Overview of Functions and Responsibilities• Attendance Calls• SAP Reviews• Faculty Advising Reviews• LOA Reviews• Dropped Student Monitoring

• Campus and Call Center Shared Responsibilities• Working Together – Steps for Success• Open Lines of Communication• Appropriate Documentation in Campus Vue• Building Rapport with Students

Retention Officer Roles and Responsibilities

Presented by: Jon Daniels, Laura Hemmer and Dan Sanchez

Retention Officer Roles and Responsibilities

• 10/14/24 Day Absence Reports • Complete Daily• Student History – Reviewing Prior Contacts• Outreach – Phone, Email, Text• Documentation – CampusVue• Campus Team Support

Faculty, Academics, Administration, Admissions

• Stipend Delivery• Update contact info• Security

Retention Officer Roles and Responsibilities (cont.)

• Auditing• Faculty Advisors• Faculty Advising

Setster Faculty Advising Email Program• SAP• Classroom Observations• LOA• Student Surveys

• Presentations• Orientation• Student Seminars• Faculty Meetings

Registrar and Retention Roundtable

Presented by: Jon Daniels, Laura Hemmer, Dan Sanchez, Keegan Palzkill and Denise Davis

Registrar and Retention Roundtable

Interactive Exercise

Registrar and Retention Roundtable

Questions?