Building Sustainable Online CommunitiesPresenter: Lace LlanoraVanilla Digital, Inc.

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Why do online communities exist?

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3 Key Actions in Establishing a Community Culture

• Recognize positive participation• Solicit & respond to community member feedback• Communicate with members

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• Post when your members are online• Use the post type your community responds to

tips to build & engage your community

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• Post when your members are online• Use the post type your community responds to

tips to build & engage your community

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• Get internal staff to participate

tips to build & engage your community

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• Have a rewards program for active participants

tips to build & engage your community

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• Develop resources

tips to build & engage your community

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• Offer a level of transparency & openness

tips to build & engage your community

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• Create a welcoming culture

tips to build & engage your community

Thank you!P.S. Grab FREE online community study & other related resources now at fb.me/vanillaph

Presenter: Lace LlanoraVanilla Digital, Inc.

t: @vanilla_ph f: vanillaph