Download - HCLT Brochure: Smart Meter
Smart
Across the world, the energy grid is changing and new markets are opening up for products such as smart meters, local generation
and energy efficiency products. To migrate into the new world of Smart Metering, utility companies need the right partners
throughout the journey to support: technology, infrastructure and business process. HCL provides the services that are at the heart
of the smart grids of the future.
HCL has a strong capability in Smart Metering services. This means better customer service and tailored energy efficiency advice
HCL’s integrated front and back office smart metering services can be leveraged by power distribution companies, provide their
consumers visibility & support on energy management which in-turn will help cut energy use, costs and carbon emissions. HCL
Business Services ensures process management & business support along with seamless integrated work flow, supporting other
partners to provide end-to-end services.
Time to get
HCL Smart Metering / Grid Process Services
Awareness Campaign
Provisioning
Registration
Technical Support Service
Debt and Collection Service
Profiling
Issues of high or overbill perception
Document and Payment Mgmt
Accounts Payable
Accounts Receivable
Asset Management
General Ledger and Reporting
Regulatory Reporting& compliance & Audits
Forcasting and Analytics
Project Implementation
Support Function
Advanced MeteringSupport Function
Business IntelligenceServices
Front Office Services Back Office Services Smart Support Services
Today service providers have limited intelligence in the metering arena. Partnering with HCL gives you the advantage of lower metering cost, energy savings, reliability of supply, variable pricing schemes to attract new customers and easier detection of fraud.
The world stands on the threshold of a revolution in the way that energy is consumed.
HCL Smart Metering Unique Features: HCL Business Services Aligned Smart Grid Project Services
HCL Smart Metering Service
Third Party Field Management
Services
Capacity on Demand
Grid Operations
Data Migration
Document & Payment
Management
Finance and Accounting
Meter to Cash Cycle
Management
HCL Services LandscapeBenefits?Energy savings
?Debt management
?Reduced delinquency
?Shorter collection cycle
?Optimized investment forecast
?Customer satisfaction and retention
?Meeting regulatory compliance
?Optimum usage of appliances
?Planned consumption budget
Business Process Challenges HCL Solution Value Additions
Changing business models
Exception Management
Meter Provisioning support
Customer Escalations and complaints
Field Engineer monitoring and tracking
Stringent Regulatory Compliances
High query demand in the initial phase
Reconciliation and Billing management
?HCL change management methodology?HCL proven Transition methodology?Phased Transition Approach?HCL Best Practices and Proven Standard Business Models
?Dedicated Empowered Teams?Queue Management?HCL IP tools supported delivery
?Platform based Vendor Management and Procurement service
?HCL Ticket Management Platform support?Defined L1, L2 & L3 complains & matrices?End to End complain resolution, Tracking & Control
?3rd Party Support Services?Work allotment and Reporting
?Agents Compliances Training?HCL Internal SLAs exceeding regulatory benchmarks?Operational & Industry compliance adherence and certification
?Workforce Planning and Management?Central Talent Pool for High Demand?Channel Deflection & Multi-Channel Support?Web Knowledge Support and Self Customer Help
?Skilled & Cross Trained Resources?Bill Management Analyst Support
?HCL has a matured asset transition & transformation model for risk averse outsourcing
?HCL implemented CFM tool for managing billing exceptions cases
?Improved the response time by 50% and accuracy to 80% for exception cases
?Improved Inventory Accuracy from 87.5% to 98%?Improved order cycle from 3 to 4days to 1 day?Reduced L2 and L3 level escalation calls by 20% ?Created L1.5 service level team to handle L1 and
L2 complain calls
?Initiated lead generations through promotional SMS campaigns
?Accuracy in scheduled appointments >95%?Aligned IP tools, dialer & CTI Technology and
CRM platform to regulatory compliance guidelines?Improved delivery efficiency & operational
efficiency and organizational working efficiency by exceeding the quality benchmarks?Developed a central knowledge base application for
agents to handle customers requests?Multi-Channel support to handle the call volume?Designed & suggested Web based knowledge
support for customer self help
?Implemented internal IP tools to handled end to end billing to collection cycle
HCL Smart Metering Solution Approach
RevenueEnhancement
CostReduction
Traditional AMRBusiness Case
Benefits
Energy andHome Control
Solution
DistributionAsset
Optimization
DemandResponse
Mgt.
Revenue cycle
Services
Provides a platform for differentiation and growth via remote provisioning of services (eg. Security, etc) and deployment of sensors/control within home can interact with meeting function on-site for improved demand monitoring and control.
Provide significant operational effectiveness and economics improvements which enables T&D Business Transformation, and the “Next Generation” of asset management (via real time and on-demand data from the meters and distribution feeder equipment).
Emerging demand response solutions improve load factor reducing generation & distribution capacity costs and hedge against price spikes in wholesale marketplace.
Traditionally, the business case for AMR was too narrowly focused.
?Largely revenue cycle services oriented?Predominately focused on meter reading cost reduction?Little value associated with information
BPO
Ser
vice
s La
yer
As smart metering is just a phase of Advanced metering infrastructure. HCL smart metering aligned services and E2E smart grid project support will ensure clients one stop shop for complete solution.