Download - Focusing on the customer: assessing electronic resources through all stages of collection workflows
Focusing on the customer: assessing electronic resources through all stages of collection workflows
Northern Ohio Technical Services Librarians Spring MeetingApril 4, 2014
Juleah Swanson
Assistant ProfessorAcquisitions Librarian for Electronic ResourcesThe Ohio State University
“Social Media Information Overload” by Mark Smiciklas http://www.flickr.com/photos/intersectionconsulting/7537238368/
DINOSAURS! HIGH FIVE!Cool things found at OSU
OSU Library Love
NOT GOOD AT EVERYTHING
Agenda• Concepts• Examples• Activity• Discussion
PRESENTATION TITLE:
Focusing on the customer: assessing electronic resources through all stages
of collection workflows
Source: http://library.osu.edu/sites/exhibits/borninadversity/
“Shaping the future of education in the History Classroom Gabrielle Sutherland + students” by New Media Consortium CC By: http://www.flickr.com/photos/nmc-campus/5100940630/
Focus on the customer
Assessing
Source: by kotonamii http://kotonamii.deviantart.com/art/Information-Overload-388665814
Electronic Resources
“big-data_conew1” by luckey_sun http://www.flickr.com/photos/75279887@N05/6914441342/
workflow
Workflows
“workflow at the most basic level” by wlef70 http://www.flickr.com/photos/wlef70/6818768830/
Why does it matter?
“Information professionals and librarians in particular are in a unique position to bridge the gaps that exist between people, information and technology. ”
https://ischool.uw.edu/academics/mlis/what-is-library-science
What are the stages in collection workflows for Electronic Resources &
what are the possible forms of assessment?
LibQual DataReference StatisticsInstruction EvaluationsGeneral Patron feedback
Usage/COUNTER Stats
Trouble/Problem Reports
Website AnalyticsCitation Analysis
DiscoveryCataloging
IT workflows
Public ServicesReferenceInstruction
Subject Librarian workflows
AcquisitionsElectronic Resource
Management workflows
Types of assessment data found within workflows
Source: https://www.flickr.com/photos/opensourceway/4371000486/in/set-72157628736972485/
What customer feedback can reveal about our work
New Resource Proposal Process
• Subject Librarian requests a new resource & provide justification on why OSU should buy
• Committee recommends resources to buy• Acquire and monitor usage
Activity Time: Electronic Animals
Objective: To determine what Electronic Animals to buy for the NOTSL library.
Customer population is everyone in this room.
• Need 4 Volunteers (for a paper based activity)– 2 Subject Librarians– 2 Selection Committee Members
Subject Librarians
• Responsible for your subject matter on either:– Cuteness– Intriguing/Interesting
• Objective:– Using your available resources, make a request for
electronic animals, with a justification– Give request to selection committee
Selection Committee Members
• Responsible for reviewing subject librarians requests & purchasing, within budget, the finalized list of electronic animals for the NOTSL library
• Give finalized list to me.
Audience Participation
http://tiny.cc/notsl
If you have a laptop, tablet or smartphone, visit this site & click on your favorite electronic animal. Multiple clicks for favorites encouraged.
Think about why you like the animal, is it the cuteness & or the intrigue?
Discussion & Debrief
Final Thoughts:• Focusing on the customer is our
professional responsibility• Assess electronic resources holistically• Think about what the data doesn’t tell us
