Download - FL Government Support Order Flow
AGENCY SUBMITS PO, DO, or LOA TO [email protected]
ORDERS RECEIVED BY 3PM EST WILL BE ASSIGNED SAME DAY BY OPS BSAs
(EXCLUDES WEEKENDS AND HOLIDAYS)
OPS BSA emails order to appropriate sales rep to gather information
to complete order
I f over 20 lines, order is assigned to OPS BSA.
Additional order
information
OPS BSA processes and completes order via WFM(reference SL guide for
processing days)
ALL information received, order can be processed?
YESOrder placed on hold for 48 hours, pending Customer
response. Customer will be contacted via email and
telephone. All information documented.
NO
Rep notifies customer that the
ORDER is CANCELED via email and CC
Florida Gov Box.
Response received
NO
YES
NO
YES
Upon completion of order, WFM will submit a
confirmation to the OPS BSA via the Florida
Government email box.
ORDER APPROVED by Customer via SFA-OM link
WFM order shipped; FedEx standard delivery
or Priority Overnight Shipping
SFA-OM order shipped; FedEx standard delivery
or Priority Overnight Shipping
OPS BSA will file cancelation in the Correspondence
Folder in the Florida Gov Box.
I f 20 lines or less, sales keys order in SHOPP. I f 21 lines
or more, sales submits order to FL Gov Support Box on LOA and references the
new e-code. I f no rep available, the House e-code
will be used
Ops BSA processes all qualified orders submitted to the FL Gov
Support Box. When appropriate, sales may be emailed orders for
assistance with the box.
SHOPP generates email for Customerrequesting review and approval.
Corporate orders processed will be sent to the customer via confirmation email,
copied to FL Gov box, and then saved to the Completed SOFLC/ WFM folderOPS BSA will send the
customer a confirmation of completion.
YES
FL Government Support Order Flow
