AGENCY SUBMITS PO, DO, or LOA TO FLORIDAGOVERNMENTSUPPORT@SE.VERIZONWIRELESS.C

ORDERS RECEIVED BY 3PM EST WILL BE ASSIGNED SAME DAY BY OPS BSAs

(EXCLUDES WEEKENDS AND HOLIDAYS)

OPS BSA emails order to appropriate sales rep to gather information

to complete order

I f over 20 lines, order is assigned to OPS BSA.

Additional order

information

OPS BSA processes and completes order via WFM(reference SL guide for

processing days)

ALL information received, order can be processed?

YESOrder placed on hold for 48 hours, pending Customer

response. Customer will be contacted via email and

telephone. All information documented.

NO

Rep notifies customer that the

ORDER is CANCELED via email and CC

Florida Gov Box.

Response received

NO

YES

NO

YES

Upon completion of order, WFM will submit a

confirmation to the OPS BSA via the Florida

Government email box.

ORDER APPROVED by Customer via SFA-OM link

WFM order shipped; FedEx standard delivery

or Priority Overnight Shipping

SFA-OM order shipped; FedEx standard delivery

or Priority Overnight Shipping

OPS BSA will file cancelation in the Correspondence

Folder in the Florida Gov Box.

I f 20 lines or less, sales keys order in SHOPP. I f 21 lines

or more, sales submits order to FL Gov Support Box on LOA and references the

new e-code. I f no rep available, the House e-code

will be used

Ops BSA processes all qualified orders submitted to the FL Gov

Support Box. When appropriate, sales may be emailed orders for

assistance with the box.

SHOPP generates email for Customerrequesting review and approval.

Corporate orders processed will be sent to the customer via confirmation email,

copied to FL Gov box, and then saved to the Completed SOFLC/ WFM folderOPS BSA will send the

customer a confirmation of completion.

YES

FL Government Support Order Flow