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Find your path
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Instructions
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Scenario 1
Customer says: I accidentally installed something that is causing
my internet not to work. I don’t remember what it was, how do I
remove it?
System Restore MsConfig
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How it should be done..
System Restore.
1.Win + R then type in "rstrui"
2.Control panel > system and security >
system > advanced system settings >
system protection > system restore
3.Boot Menu > troubleshoot > advanced
options > system restore
Note: Make sure to navigate
thru windows to practice these
steps!
This will undo
unwanted changes
made to the system
and revert sys to a
previous state
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THIS TOOL WON’T HELP.
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Instructions
Customer says: My system is popping up with an error message
everytime I load Windows. How do I turn it off?
DellConnect MsConfig
Scenario 2
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How it should be done..
MsConfig
1.Win + R then type
“MsConfig" and hit
enter
This can be used to
disable startup
apps/services
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WRONG ANSWER
DETECTED!
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Instructions
Customer says: Nothing is working after I get to my desktop
screen, it's like there is a program taking over my computer when I
log in. I can't do anything. What's wrong?
Safe Mode w/ Networking ePSA
Scenario 3
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How it should be done..
Safe mode with networking:
Boot Menu -> troubleshoot ->
advanced options -> startup settings ->
restart -> F5
This will enable the user
to load the OS in it's
most basic form
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Instructions
Customer says: I just reinstalled my OS, my internet and sound
is not working, do I need to install or uninstall a specific device
driver on this list?
Device Manager Task Manager
Scenario 4
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Instructions
Device Manager.
A. Win + X on the Desktop App.
B. Win + r, then type "devmgmt.msc" and
hit enter.
C. search "Device manager" on the Start
Screen.
D. if "computer" is on the desktop, right-
click it and select "properties" then device
manager is on the upper left.
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How it should be done..
Users can use this
To check what
devices are
detected by the
system
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No thanks, this tool won’t help
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Instructions
Customer says: I can't surf the internet. My ISP said maybe my
firewalls are blocking the internet. How can I tell?
Control Panel Internet Explorer
Scenario 5
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Instructions
Control Panel.
(To access all pc configuration settings)
A. Win + X on the Desktop App.
B. Win + R, then type "control" and hit
enter.
C. Search "Control" on the Start Screen.
D. On the Desktop App Screen, bring out
the right side charms then "settings".
The user will be able to
uninstall/reinstall programs, adjust
graphics/resolutions, configure user
accounts, configure networking
settings, etc.
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How it should be done..
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Customer says: My internet is not working. My ISP asked me to
call you because on their side, everything is working, because of
this my Operating System will not activate successfully.
Instructions
MsConfig Command Prompt
Scenario 6
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Command Prompt.
(cmd)
A. Win + R then type
"cmd" and hit enter
B. elevated - Win + X
then command prompt
(admin)
C. elevated - search
"cmd" on start screen
and choose cmd run as
admininistrator If windows GUI does not respond, DOS based commands could possibly function better using the
following commands: sfc /scannow, chkdsk c: /f and
release/renew ip address.
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How it should be done..
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