Find your path

Instructions

Scenario 1

Customer says: I accidentally installed something that is causing

my internet not to work. I don’t remember what it was, how do I

remove it?

System Restore MsConfig

How it should be done..

System Restore.

1.Win + R then type in "rstrui"

2.Control panel > system and security >

system > advanced system settings >

system protection > system restore

3.Boot Menu > troubleshoot > advanced

options > system restore

Note: Make sure to navigate

thru windows to practice these

steps!

This will undo

unwanted changes

made to the system

and revert sys to a

previous state

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THIS TOOL WON’T HELP.

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Instructions

Customer says: My system is popping up with an error message

everytime I load Windows. How do I turn it off?

DellConnect MsConfig

Scenario 2

How it should be done..

MsConfig

1.Win + R then type

“MsConfig" and hit

enter

This can be used to

disable startup

apps/services

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WRONG ANSWER

DETECTED!

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Instructions

Customer says: Nothing is working after I get to my desktop

screen, it's like there is a program taking over my computer when I

log in. I can't do anything. What's wrong?

Safe Mode w/ Networking ePSA

Scenario 3

How it should be done..

Safe mode with networking:

Boot Menu -> troubleshoot ->

advanced options -> startup settings ->

restart -> F5

This will enable the user

to load the OS in it's

most basic form

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Instructions

Customer says: I just reinstalled my OS, my internet and sound

is not working, do I need to install or uninstall a specific device

driver on this list?

Device Manager Task Manager

Scenario 4

Instructions

Device Manager.

A. Win + X on the Desktop App.

B. Win + r, then type "devmgmt.msc" and

hit enter.

C. search "Device manager" on the Start

Screen.

D. if "computer" is on the desktop, right-

click it and select "properties" then device

manager is on the upper left.

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How it should be done..

Users can use this

To check what

devices are

detected by the

system

No thanks, this tool won’t help

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Instructions

Customer says: I can't surf the internet. My ISP said maybe my

firewalls are blocking the internet. How can I tell?

Control Panel Internet Explorer

Scenario 5

Instructions

Control Panel.

(To access all pc configuration settings)

A. Win + X on the Desktop App.

B. Win + R, then type "control" and hit

enter.

C. Search "Control" on the Start Screen.

D. On the Desktop App Screen, bring out

the right side charms then "settings".

The user will be able to

uninstall/reinstall programs, adjust

graphics/resolutions, configure user

accounts, configure networking

settings, etc.

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How it should be done..

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Customer says: My internet is not working. My ISP asked me to

call you because on their side, everything is working, because of

this my Operating System will not activate successfully.

Instructions

MsConfig Command Prompt

Scenario 6

Command Prompt.

(cmd)

A. Win + R then type

"cmd" and hit enter

B. elevated - Win + X

then command prompt

(admin)

C. elevated - search

"cmd" on start screen

and choose cmd run as

admininistrator If windows GUI does not respond, DOS based commands could possibly function better using the

following commands: sfc /scannow, chkdsk c: /f and

release/renew ip address.

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How it should be done..

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