Download - Dynamics 365 Commerce B2B e-commerce
Dynamics 365 CommerceB2B e-commercePresented by:
Anil PurushothamPrincipal Program Manager LeadDynamics 365 Commerce
Moderated by:
Sonny MartonSoftware EngineerDynamics 365 Commerce
Agenda Intro
Why is Microsoft investing in B2B e-commerce ?
B2B e-com solution & Value proposition
Key features
Demo
Q & A
Why is Microsoft investing in B2B e-commerce ?
© Microsoft Corporation Dynamics 365
Why is Microsoft investing in building B2B e-Commerce capabilities?
• Millenial population joining the workforce are looking for B2C e-com kind of experiences for their business purchases
• B2B e-com is huge & growing segment that has not been served well to date
• One of the most asked about capability since the release of e-com back in February 2020
B2B e-com solution & Value proposition
Solution
Unified solution for both B2B & B2C
Industry differentiator by providing a single
solution for both B2B & B2C business
models for Commerce
Features
B2B specific feature set
Provide unique functionality & experiences
needed by B2B organizations & users
Experiences
Brings B2C e-commerce experiences
to B2B purchases
Enable the rich & powerful capability of a
B2C website to the B2B website in terms of
immersive search experiences, intuitive product browsing experiences, faceted
filters etc.
© Microsoft Corporation Dynamics 365
B2B e-com solution & value proposition
B2B e-Commerce capabilities for Dynamics 365 Commerce enables organizations in varied industry segments to digitize their B2B transactions with personalized, user friendly & self serve driven B2C e-commerce like experiences while still providing the unique capabilities needed for a B2B user to be productive in their job function
Customer journey
Customer journey support right from
pre-purchase to post purchase
Support scenarios across end-to-end
customer journey with integration to
Dynamics 365 Sales, Dynamics 365 Customer service & Power Virtual Agent
Industries
Enable commerce for varied
industries
Features that appeal to organizations
across a spectrum of industries like
Manufacturing, CPG, Automotive etc. to power their commerce
Dynamics 365 Commerce – B2B Overview
B2B e-Commerce capabilities for Dynamics 365 Commerce enables organizations in varied industry segments to digitize their B2B transactions with personalized, user friendly & self serve driven B2C e-commerce like experiences while still providing the unique capabilities needed for a B2B user to be productive in their job function
© Microsoft Corporation Dynamics 365
End-to-End Experience
End-to-end integrated commerce
experiences
Complete end to end commerce
experiences right from PIM,
Merchandising, Inventory mgmt., Supply chain management, Store operations,
Digital experiences and so on
Key features
Microsoft Confidential
Business Partner onboarding
• Allow Business partners to submit a request for
onboarding
• Review & Approve on-boarding request
• Designate the requestor as Admin for the B2B Business partner
• Allow the Admin user to onboard additional users
Microsoft Confidential
• Support for quick order entry (grid based)
• Support ordering based on “Order templates”
• Support Qty thresholds in the ordering flow (Min Qty.
Max Qty, Multiple Qty)
• Support On Account payment method
Ordering capabilities
Microsoft Confidential
• User specific Order history view with Admin users being
able to see Order History across the entire org
• Support to request for Account statement & Invoice
document
• Support payment of Open sales invoice
• Integration to D365 Sales (Lead / Opportunity mgmt., Quote)
Self serve & D365 Sales
Demo
Visual Site Builder settings – Customer account payments
Visual Site Builder settings – Order quantity limits
Q & A
Getting Started
Visit Microsoft Docs for more Technical
Details on the preview scope
Get Customers to sign up at:
aka.ms/b2bpreview
Visit Commerce Page on Dynamics Hub
on 1/13 for Pitch Deck, Mailers, Q&A
document and more