Download - Designing a Better Process for UX
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DESIGNING A BETTER PROCESS FOR UX
by Nick Whitmoyer
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Sr. Product Design Consultant
THAT’S ME
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FOLLOW ME@whistle
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PLEASE NOTE:It’s not the Fitbit for Dogs
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PLEASE NOTE:It’s not the Fitbit for Dogs
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WHAT ARE WE HERE TO TALK ABOUT?
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THE IMPORTANCE OF TAKING EXISTING PROCESSESand customizing one of your own.
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WHO LIKES TO COOK?(I realize you just had lunch)
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HOW DO WE BECOME BETTER CHEFS?
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RATIOThe Simple Codes
Behind the Craft of Everyday Cooking
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EGGA Culinary Exploration of the World's
Most Versatile Ingredient
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UX PROCESSESWaterfall Agile Design Thinking Lean
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WATERFALLWeb Project Management by Ashley Friedlein
Web ReDesign 2.0 by Kelly Goto
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AGILEAgile Experience Design
by Lindsay Ratcliffe and Marc McNeill
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DESIGN THINKINGDesign Thinking: process and methods manual
by Robert A. Curedale
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LEANLean UX by Jeff Gothelf and Josh Seiden
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LESSON ONE: KNOWN VARIABLES
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COOKINGTemperature Humidity Altitude Gas or Electric Ingredients
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UXIn-house vs. Agency Outsourced Contractors Remote vs. Colocation Schedules Seniority
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LESSON TWO:BEING RESOURCEFUL
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COOKINGIngredients Time Willpower
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UXBudget Time Manpower
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LESSON THREE: NEW DISCOVERIES
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CHOCOLATE CHIP COOKIESRuth Graves Wakefield thought the chips would melt,
turning the batter into a chocolate brown.
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PLAY-DOHOriginally designed as wallpaper cleaner.
Over 2 billion cans have been sold since the late 1950’s.
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INSTAGRAMOnline photo-sharing, video-sharing
and social networking service
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CRESTRON TECHNOLOGYUsed in luxury hotels for managing temperature.
Later used in Mars Rovers to regulate & control temperature.
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COLLABORATIONEverything is better with help
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PRODUCT DESIGN @NPRUser Testing Product Focus Team Collaboration Iterative Output
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USER TESTINGGetting out of the kitchen
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FINDING USERSBuilding Tours Starbucks Example Remote User Testing Usability Labs
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FAILURE IS IMPORTANTYou can’t make an omelette without cracking some eggs.
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FAIL FASTThink short order cooking vs. Beef Wellington
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FAIL FASTContinuous Releases Bridging Design & Development Team Discussion Output vs. Outcomes
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PREMADE VS CUSTOMIt’s okay to use pre-made pie-crusts
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PATTERN LIBRARYRe-use patterns Identify areas to refactor
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NOW SERVINGTaking lessons learned and serving other clients
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THOMAS JEFFERSONBrought macaroni and cheese to America, but has been
continuously refined (and thank goodness for that)
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SMACK MENUFeatures 12 varieties of macaroni & cheese
to choose from
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KRAFT MAC & CHEESEAimed at feeding the entire family (instead of just kids)
after seeing growth with customers
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STUDIO’S MENUInformation Design Visual Design Front-end Design Back-end Development
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STUDIO’S MENUIterative processes Prototyping Qualitative testing Quantitative testing
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CLEAN UP AFTERWARDS3 simple questions to ask every time
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WHAT WENT WELL?
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WHAT COULD’VE BEEN BETTER?
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WHAT NEEDS TO CHANGE?
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THANKS.