building bridges to ux: designing better ux education

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GUISEPPE GETTO EAST CAROLINA UNIVERSITY GETTOG@ ECU.EDU Building Bridges to UX: Designing Better UX Education

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This is a presentation for the Council of Programs in Technical and Scientific Communication (http://cptsc.org/) annual conference. I discuss how higher education can do a better job of creating learning opportunities for students interested in launching careers in UX.

TRANSCRIPT

Page 1: Building Bridges to UX: Designing Better UX education

G U I S E P P E G E T TO

E A S T C A R O L I N A U N I V E R S I T Y

G E T TO G @E C U . E D U

Building Bridges to UX: Designing Better UX

Education

Page 2: Building Bridges to UX: Designing Better UX education

What I’ll Cover

What Is UX?

What Is UX Education?

What Do I Mean by “Building Bridges”?

Just Go Out and Do It!

Page 3: Building Bridges to UX: Designing Better UX education

What Is UX?

“[A] design practice focused on human outcomes,

particularly the level of engagement and satisfaction

that the user derives from a product or service and the

relevance of the experience to their needs and

context”

http://www.foolproof.co.uk/thinking/experience-design-

a-definition/

Page 4: Building Bridges to UX: Designing Better UX education

What Is UX?, cont’d

Some other definitions

http://uxdesign.com/about-user-experience-design/arti

cle/top-ten-seven-definitions-of-ux-design/24

Page 5: Building Bridges to UX: Designing Better UX education

What Is UX?, cont’d

Page 6: Building Bridges to UX: Designing Better UX education

What Is UX Education?

Training job-ready UX practitioners, meaning people

that can go from an academic or industry-based

program into a UX job

Getto, G. and Beecher, F. (Under Review). Towards a Model of

UX Education: Training UX Designers within the Academy and

Industry.

Page 7: Building Bridges to UX: Designing Better UX education

What Is UX Education?, cont’d

Why should we do this?

UX is one of the most sought after current design

specializations

http://www.nngroup.com/articles/ux-career-advice/

http://www.onwardsearch.com/UX-Career-Guide/

Page 8: Building Bridges to UX: Designing Better UX education

What Is UX Education?, cont’d

Training them in what?

Design thinking

Deliverables

Page 9: Building Bridges to UX: Designing Better UX education

What Is UX Education?, cont’d

“The core elements of design thinking are solving

problems creatively to provide solutions that:

put humans and good user experience first

start with an understanding of goals—including customer, user,

stakeholder, and business goals—and create win-win

outcomes

are ethical, purposeful, pragmatic, and elegant”

http://bit.ly/1qAzTt6

Page 10: Building Bridges to UX: Designing Better UX education

What Is UX Education?, cont’d

Deliverables

Content audits

Content strategy guides

Wireframes

Sitemaps

Business Process Models

Taxonomies

Usability findings reports

Personas

Storymaps

Page 11: Building Bridges to UX: Designing Better UX education

What Do I Mean by “Building Bridges”?

Ranked from easiest to hardest

Asking me and other UX folks for help

Reading books and articles by UX thought leaders

http://guiseppegetto.com/ux-library

Going to UX conferences

http://finduxevents.com/

Doing UX research

Page 12: Building Bridges to UX: Designing Better UX education

What Do I Mean by “Building Bridges”?, c’d

Ranked from easiest to hardest

Building UX assignments into existing courses

http://www.guiseppegetto.com/engl7766ux/

Creating partnerships with UX practitioners

Building standalone UX courses

Building standalone UX programs

Working with developers to build web applications and

software

Page 13: Building Bridges to UX: Designing Better UX education

Just Go Out and Do It!