Business-to-IT Connect | Engage the Future | Execution Excellence

Design and Implementation of InformationDiscovery solution, using Oracle Endeca Information Discovery for a Leading PowerManagement Company

Client ProfileAbstract

The client was looking to extract vast amount of

data from unstructured sources such as text files and

excel spreadsheets, containing survey responses,

customer feedbacks, service requests and technical

notes. Although the client had traditional analytical

tools such as OBIEE, it was manual and laborious to

generate patterns and root cause analysis for

warranty and quality data. Apart from this the

business was hugely dependent on IT, which was

both expensive and time consuming.

The business needed a solution that would empower

users to perform data discovery on their own, with

minimal IT intervention. The solution needed to

have the ability to combine huge amounts of data

from unstructured and structured sources, giving

business users the flexibility to perform data discov-

ery without specific reports being developed.

The client is a power management company

providing solutions to its customers to manage

electrical, hydraulic and mechanical power efficiently,

safely and sustainably. With approximately 100,000+

employees worldwide, the client sells products to

customers in more than 175 countries.

Business Requirements

Solution Provided

The client’s requirement was to have a solution for quick, easy and centralized access for the analysis of vast

amount of data from various structured and unstructured data sources. The solution needed to be robust and

secure, with ability for business users to extract information on their own without large involvement from IT.

The solution had to be easy-to-use and needed to have intuitive features for data discovery, including visualiza-

tions, charts such as Pareto, feeds tables and text enrichments among others. The customer also wanted the

solution to be business user-friendly, rather than IT centered so as to reduce delivery time and improve business

process.

Our proposed solution to meet the business requirements was the implementation of Oracle Endeca Informa-

tion Discovery. The implementation started with a pilot environment where all Endeca components were

installed in a sandbox and applications were developed to evaluate Endeca as the preferred data discovery tool.

Prior to the initiation of pilot, case studies in the area of warranty & quality data, customer survey responses and

D&B data were prepared, and expectations from the pilot were outlined. Upon completion of pilot, the

outcomes were evaluated and a decision was taken to implement Endeca Information Discovery on an enter-

prise platform. Accordingly, we helped the client in designing the architecture and installing components. We

are also providing ongoing platform support, apart from helping business users in extracting more out of the

investment made in Endeca.

The solution has the corporate data governance policy defined through various security mechanisms such as

LDAP and administered in Endeca. Power users and data analysts have also got the flexibility to upload data of

specific volume and define key parameters for even quicker data discovery, with minimal training.

Larsen & Toubro Infotech Ltd. (L&T Infotech), a global IT services company, is a 100% subsidiary of Larsen & Toubro (L&T), a multi-billion conglomerate, and India’s largest Technology, Engineering, Construction, Manufacturing and Financial Services organization, with global operations. L&T Infotech is ranked by NASSCOM as the 6th largest software & services exporter from India in 2014. It is differentiated by its three-pronged value proposition, encompassing Business-to-IT Connect, Execution Excellence and Engage the Future.

About L&T Infotech

Bene�ts and Results

Unprecedented data discovery and visualization capabilities using Oracle Endeca Information Discovery

Elimination of manual and laborious effort involved in the generation of pattern of warranty and quality data

Extracting analytical insights from claims, quality data, technician notes and service requests

Minimal development time, with business centered development rather than IT centered

Products and services used

Products Implemented: Oracle Endeca Information Discovery 3.1, Clover ETL

Built on (source systems): Oracle E-Business Suite, Unstructured data sources, Flat files, ContentManagement Systems