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© Copyright 2011 Page 1 © Copyright 2013

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Deploying Tablets: A Use Case Tour

March 13, 2013

Ken Rehbehn Principal Analyst, Mobile Infrastructure

Page 2 © Copyright 2011 Page 2 © Copyright 2013

Tablets Win §  When consuming content

§  For collecHng data

§  For access to cloud soluHons

§  For Geographical InformaHon Systems

iPad Electronic Flight Bag $1.5M Annual Savings

photo: Flickr/Simon_sees

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Tablets Lose

§  When creaHng complex content

§  When you need hands free

photo: Flickr/Horia Varlan photo: Flickr/rootseven


US Enterprise Mobility IT Decision-‐Maker survey

Which%groups%of%workers%are%your%top%priority%when%deploying%applications%on%a%smartphone%and%tablet?%(n=400)

64%

52%

36%

36%

29%

27%

24%

21%

18%

16%

14%

13%

12%

11%

11%

10%

7%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Non/field5support5personnel

Construction/tradespeople

Physicians/clinicians

Public5safety5personnel

Delivery5personnel/couriers/drivers

Factory/production5staff

Repair/maintenance5personnel

Faculty

Consultants

Operations5personnel

Administrative5personnel

Finance5personnel

Non/executive5managers

Marketing5personnel

Technicians/engineers

Sales5force

Executives

Percent%of%respondents

Challenge: Decision makers not looking at field workers as mobile applicaHon prospects

Public Safety 11%

Top employee candidates for using mobile applica8ons on tablets?

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The Use Case Tour Law Enforcement

Emergency Medical Service Electric Utilities

Fire Service

photo: Flickr/Andreanna Moya Photography

photo: Flickr/torbakhopper

photo: Flickr/KOMUnews

photo: Flickr/Editor B


These Use Cases Are Not Comprehensive

§  Limited applicaHons

§  Limited hardware opHons

§  We are in early days . . . some work is a bit experimental

photo: Flickr/Horia Varlan

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Law Enforcement Use Case

§  Street Cred SoYware

Fugitive task force

•  Dashboard for the hunt •  Manage target priority

hZp://streetcredsoYware.com


Tablets and the Officer

Opportuni?es §  InvesHgaHve case management §  Crime scene invesHgaHon and documentaHon

§  GIS / ShotSpoZer §  Major crash invesHgaHon §  SWOT incident management

photo: Flickr/nereocystis

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Tablets and the Officer

Challenges §  JusHficaHon for return on mobility investment

§  Form factor §  Culture §  Security

§  Criminal JusHce InformaHon System (CJIS) requirements

Tablets must not compromise officer safety photo: Flickr/Kashklick


Fire Service Use Case

Incident Response Tool

•  Receive CAD data •  Combine with GIS •  Pull in preplan data

www.streetwisecadlink.com

§  StreetWise CADlink

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Fire Service Use Case (ConHnued)

Drives efficient and rich communication


Tablets and the Fire Fighter

Opportuni?es §  Response informaHon §  Pre-‐plan development §  Technical manuals

§  Apparatus maintenance §  Inventory §  Standard operaHng procedures

§  Incident management photo: Flickr/BLM Nevada

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Tablets and the Fire Fighter

Challenges §  Durability §  ParHal soluHons

§  Missing Hes into Incident Command System (ICS) §  Missing Hes into personnel accountability report (PAR)

§  Funding §  JusHficaHon for Return on Mobility §  Budgets

§  Device Management photo: Flickr/Loco Steve


Emergency Medical Service Use Case

§  WebMedicPro

Electronic Patient Care Report

•  Turnkey Document patient care system

•  Receives dispatch data •  Interfaces to billing

systems

hZp://www.webmedicpro.com

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Tablets and the EMT

Opportuni?es §  May be only realisHc way to meet health bill requirements on EDI

§  Puts medical protocols and references at finger Hps of field providers

§  EliminaHon of paper report helps accuracy and completeness

photo: Flickr/lex E. Proimos


Tablets and the EMT

Challenges §  Affordable ruggedizaHon §  Security §  Small organizaHons have liZle IT support resources

§  ApplicaHons must meet HIPAA privacy standard

§  Future NaHonal EMS InformaHon System (NEMSIS) support

photo: Flickr/Jason Edward Scott Bain

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Electric U?lity Use Case

§  Clearion SoYware Mobile GIS for electric utilities

•  Asset mapping •  Vegetation management

hZp://www.clearion.com/

photo: Ken Rehbehn


Tablets and the Line Worker

Opportuni?es §  Rapid and accurate damage assessment aYer storms

§  Outage management §  Up-‐to-‐date distribuHon map

photo: Flickr/Sister72

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Tablets and the Line Worker

Challenges §  Culture

§  Union work rule impacts §  Convenience issues

§  Form factor §  Durability §  Temperature range §  Screen visibility

§  CommunicaHons §  Must support disconnected mode photo: Ken Rehbehn


A Word About the Devices

Which device manufacturer are you considering for your next tablet purchase? (n=258)

52%

19%

6%

4%

2%

2%

2%

1%

1%

1%

0%

0%

0%

0%

0%

0%

0%

7%

0% 10% 20% 30% 40% 50% 60%

Unsure/Don't know

It doesn't say

Sony Ericsson

Sony

Panasonic

Nokia

Lenovo

Acer

Hewlett-‐Packard (HP)

BlackBerry/RIM

Asus

Google

Motorola

Amazon

Dell

Microsoft

Samsung

Apple

Manufacturer for next tablet?

Yankee Group US Enterprise Mobility IT Decision-‐Maker survey shows how economy of scale favors a small number of players

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These are early days . . .

§  Devices are evolving §  Enterprise soYware is progressing

§  Corporate best pracHces are forming

Return on mobility remains a challenge photo: Flickr/ABQ MUSEUM PHOTOARCHIVES


Thank you Read our insights and sign up for our newsleZer at maps.yankeegroup.com Fan us at facebook.com/yankeegroup Follow us on TwiZer @YankeeGroup Read our blogs at blogs.yankeegroup.com

Ken Rehbehn Principal Analyst [email protected]

Download - Deploying Tablets - Rehbehn2 · 3/18/13 3 Page5 ©%Copyright2011%©%Copyright2013% The%Use%Case%Tour% Law Enforcement Emergency Medical Service Electric Utilities Fire Service photo:

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