deploying tablets - rehbehn2 · 3/18/13 3 page5 ©%copyright2011%©%copyright2013%...
TRANSCRIPT
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Deploying Tablets: A Use Case Tour
March 13, 2013
Ken Rehbehn Principal Analyst, Mobile Infrastructure
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Tablets Win § When consuming content
§ For collecHng data
§ For access to cloud soluHons
§ For Geographical InformaHon Systems
iPad Electronic Flight Bag $1.5M Annual Savings
photo: Flickr/Simon_sees
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Tablets Lose
§ When creaHng complex content
§ When you need hands free
photo: Flickr/Horia Varlan photo: Flickr/rootseven
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US Enterprise Mobility IT Decision-‐Maker survey
Which%groups%of%workers%are%your%top%priority%when%deploying%applications%on%a%smartphone%and%tablet?%(n=400)
64%
52%
36%
36%
29%
27%
24%
21%
18%
16%
14%
13%
12%
11%
11%
10%
7%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Non/field5support5personnel
Construction/tradespeople
Physicians/clinicians
Public5safety5personnel
Delivery5personnel/couriers/drivers
Factory/production5staff
Repair/maintenance5personnel
Faculty
Consultants
Operations5personnel
Administrative5personnel
Finance5personnel
Non/executive5managers
Marketing5personnel
Technicians/engineers
Sales5force
Executives
Percent%of%respondents
Challenge: Decision makers not looking at field workers as mobile applicaHon prospects
Public Safety 11%
Top employee candidates for using mobile applica8ons on tablets?
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The Use Case Tour Law Enforcement
Emergency Medical Service Electric Utilities
Fire Service
photo: Flickr/Andreanna Moya Photography
photo: Flickr/torbakhopper
photo: Flickr/KOMUnews
photo: Flickr/Editor B
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These Use Cases Are Not Comprehensive
§ Limited applicaHons
§ Limited hardware opHons
§ We are in early days . . . some work is a bit experimental
photo: Flickr/Horia Varlan
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Law Enforcement Use Case
§ Street Cred SoYware
Fugitive task force
• Dashboard for the hunt • Manage target priority
hZp://streetcredsoYware.com
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Tablets and the Officer
Opportuni?es § InvesHgaHve case management § Crime scene invesHgaHon and documentaHon
§ GIS / ShotSpoZer § Major crash invesHgaHon § SWOT incident management
photo: Flickr/nereocystis
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Tablets and the Officer
Challenges § JusHficaHon for return on mobility investment
§ Form factor § Culture § Security
§ Criminal JusHce InformaHon System (CJIS) requirements
Tablets must not compromise officer safety photo: Flickr/Kashklick
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Fire Service Use Case
Incident Response Tool
• Receive CAD data • Combine with GIS • Pull in preplan data
www.streetwisecadlink.com
§ StreetWise CADlink
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Fire Service Use Case (ConHnued)
Drives efficient and rich communication
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Tablets and the Fire Fighter
Opportuni?es § Response informaHon § Pre-‐plan development § Technical manuals
§ Apparatus maintenance § Inventory § Standard operaHng procedures
§ Incident management photo: Flickr/BLM Nevada
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Tablets and the Fire Fighter
Challenges § Durability § ParHal soluHons
§ Missing Hes into Incident Command System (ICS) § Missing Hes into personnel accountability report (PAR)
§ Funding § JusHficaHon for Return on Mobility § Budgets
§ Device Management photo: Flickr/Loco Steve
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Emergency Medical Service Use Case
§ WebMedicPro
Electronic Patient Care Report
• Turnkey Document patient care system
• Receives dispatch data • Interfaces to billing
systems
hZp://www.webmedicpro.com
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Tablets and the EMT
Opportuni?es § May be only realisHc way to meet health bill requirements on EDI
§ Puts medical protocols and references at finger Hps of field providers
§ EliminaHon of paper report helps accuracy and completeness
photo: Flickr/lex E. Proimos
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Tablets and the EMT
Challenges § Affordable ruggedizaHon § Security § Small organizaHons have liZle IT support resources
§ ApplicaHons must meet HIPAA privacy standard
§ Future NaHonal EMS InformaHon System (NEMSIS) support
photo: Flickr/Jason Edward Scott Bain
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Electric U?lity Use Case
§ Clearion SoYware Mobile GIS for electric utilities
• Asset mapping • Vegetation management
hZp://www.clearion.com/
photo: Ken Rehbehn
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Tablets and the Line Worker
Opportuni?es § Rapid and accurate damage assessment aYer storms
§ Outage management § Up-‐to-‐date distribuHon map
photo: Flickr/Sister72
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Tablets and the Line Worker
Challenges § Culture
§ Union work rule impacts § Convenience issues
§ Form factor § Durability § Temperature range § Screen visibility
§ CommunicaHons § Must support disconnected mode photo: Ken Rehbehn
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A Word About the Devices
Which device manufacturer are you considering for your next tablet purchase? (n=258)
52%
19%
6%
4%
2%
2%
2%
1%
1%
1%
0%
0%
0%
0%
0%
0%
0%
7%
0% 10% 20% 30% 40% 50% 60%
Unsure/Don't know
It doesn't say
Sony Ericsson
Sony
Panasonic
Nokia
Lenovo
Acer
Hewlett-‐Packard (HP)
BlackBerry/RIM
Asus
Motorola
Amazon
Dell
Microsoft
Samsung
Apple
Manufacturer for next tablet?
Yankee Group US Enterprise Mobility IT Decision-‐Maker survey shows how economy of scale favors a small number of players
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These are early days . . .
§ Devices are evolving § Enterprise soYware is progressing
§ Corporate best pracHces are forming
Return on mobility remains a challenge photo: Flickr/ABQ MUSEUM PHOTOARCHIVES
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Thank you Read our insights and sign up for our newsleZer at maps.yankeegroup.com Fan us at facebook.com/yankeegroup Follow us on TwiZer @YankeeGroup Read our blogs at blogs.yankeegroup.com
Ken Rehbehn Principal Analyst [email protected]