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Cashless Payments
Henk Brons- Enterprise Architect.
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.2
Payment Infrastructure
Mobile
SocialMedia
In Store Contact CenterField Service
Direct Contact
Other ChannelsWeb
Communication & Processing Infrastructure Banks
Government Manufacturers Service Providers
Citizens Customers
Customers Citizens
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mobility
community
self-service
personal content
#2. Channel Orchestration, Unified Processes & One Voice
#3. Actionable Insight,Decisions & Recommendations
#4. Relationship Hub,360° Profile & Dialog Management
#1. Digital Interaction & Core Transacting Capability
#1Wow Me, Engage Me
#1c / #2cUnified & Empowering
#2aOmni-Channel
Transacting
#2bOmni-Channel (Self-) Service
#2Meet Me, Right Here
#3aInsight-RichTransacting
#3bContent & Process Recommendations
#3Talk To Me, Add Value
#3c / #4cSmart & Dynamic
#4aHolistic
Marketing Dialog
#4bHolistic
Content & Care
#4Know Me, Serve Me
#1aHigh Performance
Transacting
#1bOptimized
Digital Content
End-to-End Capabilities > CX Platform
One Customer Centric Platform
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.4
