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Cashless Payments

Henk Brons- Enterprise Architect.

Copyright © 2012, Oracle and/or its affiliates. All rights reserved.2

Payment Infrastructure

Mobile

SocialMedia

In Store Contact CenterField Service

Direct Contact

Other ChannelsWeb

Communication & Processing Infrastructure Banks

Government Manufacturers Service Providers

Citizens Customers

Customers Citizens

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mobility

community

self-service

personal content

#2. Channel Orchestration, Unified Processes & One Voice

#3. Actionable Insight,Decisions & Recommendations

#4. Relationship Hub,360° Profile & Dialog Management

#1. Digital Interaction & Core Transacting Capability

#1Wow Me, Engage Me

#1c / #2cUnified & Empowering

#2aOmni-Channel

Transacting

#2bOmni-Channel (Self-) Service

#2Meet Me, Right Here

#3aInsight-RichTransacting

#3bContent & Process Recommendations

#3Talk To Me, Add Value

#3c / #4cSmart & Dynamic

#4aHolistic

Marketing Dialog

#4bHolistic

Content & Care

#4Know Me, Serve Me

#1aHigh Performance

Transacting

#1bOptimized

Digital Content

End-to-End Capabilities > CX Platform

One Customer Centric Platform

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