Suppliers
CORPORATE HEADQUARTERS• Physical footprint—multiple wiring closets• Hierarchical design for scalability, resiliency, and ease of troubleshooting• Separate components for networking services• Standardization of platforms increase operational efficiency• Full defense-in-depth approach to security• Fiber between wiring closets based on distance• Resilient and highly available
SMALL STORE• Physical footprint—single wiring closet• Smaller number of devices (25)• Integrated services platform (router, switch, wireless, content, security)• Conserves physical space• Standard platform lowers OPEX• Limited resilience choices
MEDIUM STORE• Physical footprint—more than a single wiring closet• More network devices than small stores (25-100)• Integrated technologies save space, power, and maintenance costs• Distributed infrastructure—switches and APs closer to endpoints• Cable plant may require fiber between wiring closets based on distance• Resilience improved with distributed systems
LARGE STORE• Physical footprint—multiple wiring closets• More network devices than medium stores (100+)• Hierarchical design for scalability, resiliency, and ease of troubleshooting• Separate components for networking services• Standardization of platforms increase operational efficiency• Full defense-in-depth approach to security• Fiber between wiring closets based on distance• Resilient and highly available
MANUFACTURING PLANT• Physical footprint—multiple wiring closets• Integrated technologies save space, power, and maintenance costs• Ruggedized equipment requirements• Cable plant may require fiber between wiring closets based on distance• Resilient and distributed systems
DISTRIBUTION CENTER• Physical footprint—multiple wiring closets, millions of square feet• Hierarchical design for scalability, resiliency, and ease of troubleshooting• Significant wireless deployments covering multiple buildings and yards• Standardization of platforms increase operational efficiency• Fiber between wiring closets and buildings based on distance• Resilient and highly available
DISTRICT OFFICE• Physical footprint—single wiring closet• Integrated services platform (router, switch, wireless, content, security)• Conserves physical space• Limited resilience choices
Cloud ComputingCloud computing can offer savings in IT resources such as computing, storage, and application services. “The cloud” can provide these services as elastic resources that are suitable for use in existing or new applications, in a wide variety of application types, and by all types and sizes of organizations and companies.
E-CommerceE-Commerce is the life blood of retail today, with mobile being the most significant transition since the invention of the Internet itself for retail.
Online retailing has significantly affected brick and mortar retailing, and has become a vital channel—another tool available to the retailer to interact with the consumer. Mobile is not only considered the fourth channel, it is an enabler for the other three channels as well.
SecureUtilizing firewalls, intrusion detection/ prevention, access control, and web application firewalls, the Connected Retail Network provides secure access across the enterprise for customers (guest), partners, and employees to ensure customer/employee information, intellectual property, credit card data, and ultimately, brand identity is protected.
AvailabilityRedundant infrastructure, devices, and protocols provide the Connected Retail Architecture with business defined availability across the enterprise.
ResponsivePoint of sale, voice, video, and business defined critical applications are prioritized using quality of service that ensures a smooth user experience across the enterprise.
VirtualizedFrom the data center to the store, Cisco devices provide virtual services that dramatically improve operational tasks, ease deployments, and secure administrative access across devices and applications.
Omni ChannelWhether purchasing from the store, the phone, or the website, Connected Retail provides the integrated architecture that allows for a seamless customer experience.
WebTier
ApplicationTier
WebServices
PartnerServices
Data CenterServices Layer
Data Center Aggregation Layer
Data Center CORE Layer
WAN Aggregation Layer
Extranet Edge and Extranet DMZ
Authorizationrequested
BLDG. 2
Authorizationapproved or denied
Card Brands
Data CenterAccess Layer
Internet Edgeand DMZ
DatabaseTier
E-COMMERCEDATA CENTER—PRIMARY
ISP A
ISP B
CLOUDSERVICESInternet
Private
Partners
Contact Center
Acquiring BanksCustomer Issuing Bank
Softwareas a Service
(SaaS)
Platformas a Service
(PaaS)
Integrationas a Service
(IaaS)
Data Center FacilitiesSystems Management
Data Center Cloud Portal
Data Center FacilitiesPhysical Security
CSM
Prime
TPMCU
TPMgr.
CUP
VSMS
ClusteredUnified
CommunicationsManger
Unity
LegacyServers
Storage
Service Modules and Appliances
Servers forBusiness
Inventory, CRM, T&AUnified Computing System
POS, AAA, DNS, NTPUnified Computing System
Global Orchestration
UCS Manager
VMWarevCenter
Cisco TidalServer
Provisioner
EMC/NetAppStorage
Provisioning
AlternateSERVICE PROVIDER
SecondarySERVICE PROVIDER
PrimarySERVICE PROVIDER
ClusteredUnified
CommunicationsManager
Contact CentersContact Centers might be located within several locations: corporate headquarters, outsourced through a partner, data center, a separate facility, or a combination of all of the above based on hours or expertise.
Credit Card Transaction FlowAcquiring banks are financial institutions that accept credit/debit card payments on behalf of a retailer. The acquiring bank exchanges funds with the issuing banks on behalf of the retailer (line of credit), and pays the retailer for the net daily balance of the card activity minus interchange and acquirer fees. They also set the fine structure for retailers for noncompliance (PCI).
Infrastructureas a Service
(IaaS)
Connected Retail Connected Retail supports retailers’ integrated business and technical requirements in a secure, efficient, and manageable platform. It holistically combines data, voice, video, mobility, and payment systems within Cisco’s validated enterprise architecture. From multiple store footprints to the data center, Connected Retail is a scalable framework that will address today’s retail challenges, yet is robust enough to meet the changing business requirements of tomorrow.
•PointofSale/Service•StoreOrdering•StoreReceiving•Pricing•StorePlanning•CustomerRelationshipManagement
Retail Applications that Must be Efficient, Resilient, and Secure
Cisco Connected Retail Reference Architecture Connecting Retailers with Shoppers
DB Server
App Server
Web Server
Nexus 5000 Switch
Cisco ACE Server LoadBalancing
Web Application
Firewall
Intrusion Prevention
System
Adaptive Security
Appliances (ASA) Firewall
Multilayer Director Switch
MDS Multilayer
Fabric Switch
Fiber Channel (FC) Storage
Storage Solution Engine
(SSE)
Virtual Switching System
(VSS) Switch
IntelliSwitchStack
Aggregation Services Router (ASR)
WLANController
Wireless Server Module
Wide Area Application
Engine
Nexus 1KVirtual Switch
UCS Fabric Extender
CiscoFemtocell
Cisco IronPort Web Security
Gateway
Video Surveillance
Multi Services Platform
Video SurveillanceMedia Server
Video SurveillanceOperations Manager
Video SurveillanceVirtual Matrix
Services Ready Engine
Cisco IronPortEmail Security
Gateway
Content Engine
WiFi Access Point
Access SwitchSwitch Nexus
7000
Building Automation
System
Secure Router
Multiple links for High
Availability
Fiber Channel Storage Links
Unified Fabric Links
PCI Card Holder Data Environment
Legend
©2011Ciscoand/oritsaffiliates.Allrightsreserved.DDM11CS326910/11
Cisco Connected RetailComprised of four portfolios of solutions designed to work together or individually to enable a differentiated shopping experience.
Customer Experience TransformationTransforms the in-store and home shopping experience for customers by helping retailers differentiate the cross-channel experience.
Employee Optimization Optimizes associate productivity through enhanced collaboration and communication by enabling access to sophisticated task and labor management tools.
Operational EfficiencyEnables retailers to “do more with less.” Consolidates store-based servers and storage into centrally managed data centers, improving the performance of centralized applications and lowering operational costs and energy use.
Secure Store/PCI ComplianceA holistic approach to security and compliance. Includes audited network architectures that incorporate technology from Cisco and Cisco partners to help retailers meet the requirements of the Payment Card Industry (PCI) Data Security Standard and beyond.
•Communications•Video•DigitalSignage•Intranet•WebPortals•Internet Thin POS Servers Standing IP
PhonesMobile Employee
DevicesMobile Customer
DevicesDigital
SignagePhysical Security
Video Surveillance
Scanners Kiosks Building Automation
ATMs Third-Party Devices
Virtual Expert Station
Enterprise Retail Devices•TimeandAttendance•Training•WorkforceManagement•PhysicalSecurity•BuildingAutomation•VirtualDesktops
www.cisco.com/go/retail