CHARLOTTE TECHNICAL COLLEGE
INSTRUCTOR GUIDE FOR WORK-BASED ACTIVITIES
Work-based learning activities play an integral part of the curriculum of Charlotte Technical College’s (CTC)
career-technical training programs. These activities are planned with two objectives in mind. First, the activity
provides students with the opportunity to develop and apply a “real world: experience using the knowledge and
skills attained in the program. Second, the activity provides the instructor with objective input from potential
employers or customers of program graduates. Each work-based activity has a written instructional plan
outlining objectives, experiences, competencies and evaluation required for the activity. Instructors will use
discretion regarding the safety and validity of the employer/company.
Work-based activities are program specific and may include:
Unpaid in-school shop/lab activities to provide customer service opportunities under the direct
supervision of the program instructor(s).
Unpaid job shadowing experiences that may include in-school or off-campus employer-based
experiences under the supervision of a qualified employer representative who is working closely with
the program instructor(s).
Paid or unpaid OJT (on-the-job-training) or Internship (guided workplace learning) training experiences
conducted at the employer’s work location under the supervision of a qualified employer representative
and under the direction of the program instructor.
Unpaid practicum (clinical) experiences in most health care and child care facilities. Students are
required to participate in administering direct patient care under the guidance of an instructor or
preceptor as well as some observational experiences. These experiences will only be conducted with
health agencies with which CTC has a formal written affiliation agreement.
IN-SCHOOL SHOP/LAB ACTIVITIES
CUSTOMER SERVICE EXPERIENCES
On campus customer service experiences like all other CTC work-based learning activities focus on the objectives of
developing and apply “real world” experience using the knowledge and skills attained in the program and providing
objective input from potential employers or customers of program graduates. Customer service, which is
incorporated in Automotive Service Technology, Commercial Foods & Culinary Arts, Baking & Pastry,
Cosmetology, and Computer Systems & Information Technology involves the public and is an important component
of each program. Students are under the direct supervision of the program instructor(s).
Because customer service activities are an integral part of the CTE program and completed in the program
classroom/lab setting, training agreements are not required. Since attendance is taken in the classroom/lab setting,
additional time sheets are not required, but services and/or project completions are monitored and tracked by the
instructor(s). Student evaluations include instructor evaluation and customer feedback.
To ensure consistency in recordkeeping and monitoring of customer service funds collected, CTC follows all Board
approved processes and procedures for collection of monies. Customer Service Work Agreements contain:
Job Acceptance and Charges
Charlotte Technical College accepts customer service work in areas of instruction that coincide with the instructional
areas currently being taught. The amounts and types of work done shall be accepted at the discretion of the
instructor in accordance with it instructional value.
Time for Completion
CTC shall provide customer with an estimated time for completion of customer service work, but shall not be bound
by such estimate. CTC shall, however, exercise all efforts possible to complete the customer service work within the
estimated completion time.
Responsibility for Repairs
Students shall complete all repairs under close supervision of CTC instructors. CTC instructors shall perform
customer service work on during providing demonstration services to the students present and participating in the
customer service work program.
CTC Services Provided:
Cosmetology has developed a service menu which outlines prices to the customers they serve. (See Service
Menu)
Commercial Foods and Culinary Arts (Papa G’s) serves lunch from 11:00 – 12:00 Tuesday through Friday.
The menu is published to the public on our website and sent to the regular customers. The menu items
contain the prices. In addition, Papa G’s serves an all you can eat dinner on Thursday evening from 5:30 –
7:30. The menu is published on our website and sent to our regular customers. The cost of the Thursday
evening dinner is $12.00.
Commercial Foods and Culinary Arts (Breaktime). The program maintains a small café in the 3-story
building to serve student prepared items to the public.
The Computer Systems and Network Support programs provide for computer repairs at a cost of $20.00.
The Automotive Services Technology program provides repair services to customers without labor costs
associated. (See Live Work agreement)
JOB SHADOWING EXPERIENCES
Job shadowing is a short-term learning experience for student observation of training program-related activities
performed by employees at an off-campus business or in an on-campus office. Job shadowing is an unpaid
experience and should be no more than ten (10) days in length per site. One or more job shadowing experiences
may be assigned during the students training program.
The objectives are to promote and sustain interest in the occupation as a realistic career goal and to show
relevance of classroom learning activities to employment responsibilities. The student is to observe the
activities performed by the employees and if appropriate, to do minimal tasks under the constant supervision of
the employer representative. The job shadowing experience is of short duration, and the student will provide
written evidence of knowledge gained during the observation. The attached form is an example of written
evidence documentation.
It is important that the student’s job shadowing experience be of educational value and related to the student’s
program of study. Job shadowing will help the student understand how the classroom learning activities will
better prepare him/her for successful transition to the workplace. To assist the student with a workplace reality
check, the employer representative will provide feedback about the student’s job shadowing experience to the
student and instructor. In addition, the student will provide a written reflection of the knowledge gained during
the observation. Sample of the job shadowing agreement, student reflection summary form and job shadowing
evaluation form are included in this Guide.
Charlotte Technical College OPERATED BY CHARLOTTE COUNTY PUBLIC SCHOOLS
Deelynn Bennett Director
JOB SHADOWING AGREEMENT
Student Name____________________________________________ __________________
Last Name First Name Telephone Number
Place of Job
Shadowing: ____________________________________________ __________________
Name of Company Telephone Number
___________________________________________________________________
Address City State Zip
Job Shadow Dates: ________________________ to __________________________________
CHARLOTTE TECHNICAL COLLEGE WILL:
Provide a job-entry program which offers the student an alternative opportunity for education.
Certify that all educational opportunities are offered without regard to race, marital status, creed, age, color,
national origin, sex, religion or disabilities.
Maintain contact with the student’s supervisor while the student is job shadowing.
Keep each student’s Job Shadowing Agreement on file for three years.
THE STUDENT WILL:
Follow company policies and practices during job shadowing.
Work to improve efficiency, knowledge, personal traits, and work habits.
Provide transportation to and from the job shadow experience.
Record all hours of observation on the appropriate time sheet and submit the sheet to the program instructor.
Accept any special conditions specified in the job shadowing agreement and agree to immediately notify the
appropriate CTC instructor of all changes in job shadowing.
Agree to be at work on all days as scheduled.
THE EMPLOYER WILL:
Utilize the student in training related employment and provide adequate supervision always.
Ensure all activities will be performed under safe and legal conditions. The student will be given the same
consideration as other employees about safety, health, security, general working conditions, and other regulation
of the firm.
Comply with all local, state, and federal laws related to job shadowing, including job shadowing opportunities
about race, marital status, creed, age, color, national origin, sex, religion or disabilities.
Complete and return to the CTC instructor a job shadow attendance form.
Notify the CTC instructor as soon as possible of any student action which could lead to consideration of
termination of job shadowing.
SIGNATURES:
_______________________________________________ ___________________________________________
Student Date Employer Date
_______________________________________________ ___________________________________________
Parent/Guardian (if applicable) Date Instructor Date
Charlotte Technical College OPERATED BY CHARLOTTE COUNTY PUBLIC SCHOOLS
Deelynn Bennett Director
JOB SHADOWING EVALUATION
Name____________________________________ Company_____________________________________
Day Date Hours per day
Monday
Tuesday
Wednesday
Thursday
Friday
Total Hours per week______________
Qualities A Superior B Excellent C Good D Fair F Poor Explanation
Appearance Neatness,
cleanliness,
appropriate
dress
Manner Courteous
treatment of
others
Initiative Ability to work
without
supervision
Productivity Ability to
complete work
Accuracy Correctness in
work performed
Loyalty Dependability,
Commitment
Cooperation Works well
with others
Knowledge Able to perform
assigned tasks
Enthusiasm Positive attitude
toward work
Progress Improvement,
ability to
advance
Overall
Evaluation
Comments:________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
_______________________________________ ___________________________________________
Supervisor’s Signature Date
Charlotte Technical College OPERATED BY CHARLOTTE COUNTY PUBLIC SCHOOLS
Deelynn Bennett Director
STUDENT REFLECTION SUMMARY OF THE
JOB SHADOW EXPERIENCE DOCUMENTATION
Student’s Name_____________________________________________________________________________________
Date of Assignment__________________________________________________________________________________
Business Name_____________________________________________________________________________________
Address/City_______________________________________________________________________________________
Contact Person/Title_________________________________________________________________________________
Following the job shadow experience, the student will answer these questions:
Describe the type of business/industry visited.
List any specialized/unique equipment or procedures which you observed.
Describe the safety/security procedures you saw.
Do you feel this job shadow experience was helpful to your training? Explain your answer.
Specific Observations:
COOPERATIVE ON THE JOB TRAINING OR INTERNSHIP EXPERIENCES
Cooperative training experiences such as on-the-job-training (OJT ) or internships (guided workplace learning)
are training opportunities available to provide the student with an alternate experience for education and
training in basic work habits and in program related skill training. It is an opportunity in which a business
employer provides and off-campus hands-on learning opportunity for the student to develop and apply program
skills and competencies learned in a reality-based setting. A student must have finished 70% or more of the
program competencies to be eligible for cooperative training.
The student will gain a realistic overall perspective of performance requirements in a business/industry setting
while learning new skills and/or practicing skills previously mastered in the training program. The student may
also gain competency in the operation of state-of-the-art or specialized equipment that may not be available in
the school setting.
The instructor, working closely with the student, will identify the employer/company for which the student will
work. The employer may be located from previous experiences, referrals from other site supervisors, requests
received from employers interested in being a training site, and through student contacts/preferences.
Once an appropriate training site has been identified and the employer is willing to participate in a cooperative
training experience, the following paperwork must be completed and on file in Student Services.
1. Work Based Activity Program Application
2. Training Plan Agreement
3. Student Training Plan Worksheet
4. Student Time Card
5. Employer Evaluation
During the time the student is on the cooperative training experience, the instructor will be in contact with the
student and the employer on a regular basis to ensure that the student is progressing and that the program
competencies are being learned and/or reviewed.
Charlotte Technical College OPERATED BY CHARLOTTE COUNTY PUBLIC SCHOOLS
Deelynn Bennett Director
Work Based Activity Program Application
This form must be completed by the student. The completed form with all approved signatures must be submitted to the Student Services
office a minimum of one week before this student will begin a work-based training experience.
Date_________________________ Program: _______________________________ OCP Course Number__________________
Last Name_________________________________________ First Name________________________ Middle Initial__________
StreetAddress_______________________________________________________________________________________________
City____________________________________________State______________Zip____________Telephone_________________
Type of Work Based Activity:
☐ Job Shadow ☐ OJT ☐ Internship
Education Information:
Has student completed approximately 70% of the competencies of this program? ☐ YES ☐ NO Avg. Grade___________
Expected Date of Program Completion: __________________________________________________________________________
Current Employment/Business Information for approved training:
Employer/ Business name_______________________________________ Position_________________________________________
Physical Address of Employer___________________________________________________________________________________
City_______________________ State ___________Zip_________ Phone Number_____________________________________
Immediate Supervisor: _________________________________________________________________________________________
Date Started__________________ Starting Wage______________________ Anticipated ending date__________________________
Hours at CTC: _________________am/pm to ____________________am/pm
Hours at place of employment: ____________________am/pm to ___________________am/pm
_______________________________________________________ _________________________________________________
Student Date Program Instructor Date
_______________________________________________________ _________________________________________________
Financial Aid Date Employer Signature Date
The School Board shall comply with all federal laws and regulations prohibiting discrimination and with all requirements and regulations of the U.S. Department of Education. It is the policy of the Board that no person in this District shall, on the basis of race, color, religion, national origin, sex (including sexual orientation, transgender status, or gender identity), age, gender, pregnancy, marital status, disability, or legally-protected characteristic, be discriminated against, excluded from participation in, denied the benefits of, or otherwise be subjected to, discrimination in any program or activity for which the Board is responsible or for which it receives financial assistance from the U.S. Department of Education. Policy 1122
WORK BASED ACTIVITY TRAINING AGREEMENT
The training opportunity involves the supervised work experience of the student in an occupation related to the Program
being studied. This training agreement is established to provide a basis of understanding and to promote better business
relationships.
Date_________________________ Program: _______________________________ OCP Course Number__________________
Last Name_________________________________________ First Name________________________ Middle Initial__________
StreetAddress_______________________________________________________________________________________________
City____________________________________________State______________Zip____________Telephone__________________
Employer/ Business name_______________________________________ Position________________________________________
Physical Address of Employer___________________________________________________________________________________
City_______________________ State ___________Zip_________ Phone Number_____________________________________
Immediate Supervisor: _________________________________________________________________________________________
Monday Hours Tuesday Hours Wednesday Hours Thursday Hours Friday Hours
In School
On the Job
Date Started__________________ Starting Wage______________________ Anticipated ending date__________________________
I have read and concur with the Placement Agreement as stated below:
THE EMPLOYER AGREES TO:
Utilize the student in training related employment. All work will be performed under state and legal conditions. The student
will be given the same consideration as other employees about safety, health, social security, general working conditions and
other regulations of the firm.
Provide adequate supervision by a designated employee possessing appropriate qualifications.
Comply with all local, state, and federal laws related to employment or internship about race, marital status, creed, age, color,
national origin, sex, religion or disabilities.
Provide the program instructor with a completed student evaluation sheet and verification of hours worked.
Notify the CTC instructor as soon as possible of any student action which could lead to consideration of termination of
employment or internship.
__________________________________________________________
Signature of Training Provider Date
THE STUDENT AGREES TO:
Work diligently as assigned per company policies.
Be responsible for his/her conduct while in training.
Provide transportation to and from business.
Record hours on time card and submit to program instructor.
Agree to notify instructor of any changes.
__________________________________________________________
Signature of Student Date
THE INSTRUCTOR AGREES TO:
Provide a job-entry program which offers the student an alternative opportunity for education.
Certify that all educational opportunities are offered without regard to race, marital status, creed, age, color, national origin,
sex, religion or disabilities.
Maintain contact with the student’s supervisor while the student is in the training experience.
Provide visitation to place of job experience and keep student’ training agreement on file for three years.
__________________________________________________________
Signature of Instructor Date
CHARLOTTE TECHNICAL COLLEGE STUDENT TRAINING PLAN WORKSHEET
Student Name _____________________ _________________Phone No.______________Student D.O.B._________
Job Title____________________________________________ Name of Business_____________________________
Address of Business______________________________________________________________________________
Training Release Time ____________________________________________________________________________
Name of Supervisor_____________________________________ Phone___________________________________
A. Specific Tasks
List Specific Tasks for On-the-Job Employment Special Duties/Tasks to be learned:
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
B. General Tasks/Employability Skills Needed for Success for On-the-Job Training
Maintain neat, attractive personal appearance with good posture
Maintain clean, well-pressed clothes and specific clothes (if required)
Exhibit a cheerful, positive attitude and professional manner
Demonstrate an understanding of the company's vision and goals
Demonstrate an understanding of the company's products and/or services
Demonstrate interpersonal skills which enhance team productivity
Demonstrate the ability to resolve customer, employee/employer issues
Demonstrate legal and ethical behavior within the scope of job responsibilities
Exhibit behavior supporting and promoting cultural and ethnic diversity
Follow policies affecting health, safety, and well-being of all workplace members
Display acceptable level of production and quality control
Demonstrate acceptable work habits and conduct as defined by company policy
Exhibit effective workplace safety practices including use of protective devices
C. List the company's vision and goals and what the company does. List how you fit into
the company's vision and goals. (i.e. Demonstrate an understanding of the company’s products/services.)
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Signature of Employer____________________________________________________ Date _____________
Signature of Student_____________________________________________________ Date _____________
We agree that the tasks, duties, and/or competencies identified above are to be included in the student's training while enrolled in this
program.
Return by: __________
CHARLOTTE TECHNICAL COLLEGE TRAINING EVALUATION FORM
_____________________ ___________________ ____________________ ___________________ Name of Student Intern Name of School Name of Coordinator Name of Program _____________________ ___________________ ____________________ __1___2___3___4____ Name of Company Student’s Job Title Name of Supervisor Grading Period DIRECTIONS: The purpose of this evaluation is to provide feedback necessary to improve the student performance. This evaluation will be used in determining the final grade that will be recorded for the course. Using the rating scale listed below, circle the appropriate number to the right of the characteristic. 4-Excellent 3-Better than Average 2-Average 1-Poor 0-Unsatisfactory N/A-Does not Apply
1. Appearance: clean, well groomed 2. Communication: uses correct English, writing skills, speaks clearly, listens attentively 3. Attitude: works well with others, shows enthusiasm, loyal to company, courteous to all 4. Attendance and Punctuality: times absent_____; times tardy _____ 5. Cooperation: accepts responsibility, respectful to supervisors, cares for working area, Avoids rash decisions, gets along well with other employees. 6. Quality of Work: neat, accurate, follows instruction, meets work specifications 7. Quantity or Work: consistent in work productivity, shows initiative 8. Job Knowledge: ability to use equipment, materials, tools, etc. 9. Reliability: accepts responsibility, follows safety, security and/or sanitary procedures 10. Aptitude for Job: ability to learn job skills, interested in learning SPECIFIC TRAINING TASKS: 11. ____________________________________________________________________ 12. ____________________________________________________________________ 13. ____________________________________________________________________ 14. ____________________________________________________________________ 15. ____________________________________________________________________ 16. ____________________________________________________________________ 17. ____________________________________________________________________ Comments: ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ _________________________________ _________________________ ____________ Signature of Supervisor Position Date
4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A 4 3 2 1 0 N/A
INTERNSHIPS/EXTERNSHIPS/CLINICALS
Unpaid practicum (internships/externships/clinical) experiences are an integral part of most health care
programs. Students are required to participate in administering direct patient care under the guidance of an
instructor or preceptor as well as some observational experiences. Students are assessed in their knowledge,
skills and work habits while participating in these work-based learning experiences. Clinical and practicum
sites are pre-arranged by the instructor or department chair and are established by a training agreement contract
with a facility.
The paperwork required for the unpaid practicum experience is program specific and based on the requirements
and/or contract of the health care or training facility. Some agencies will have specific forms for students to
sign as part of the agreement.
The instructor will use discretion with regards to the safety and validity of the employer/company. All contracts
go through the CCPS school board attorney for approval. (See list of affiliation agreements)